henryf
Well-known member
It seems Volvo Penta have lost faith in their marine engines. When buying a new boat last year one of the big comforting factors was knowing we could extend the engine guarantee beyond the initial 2 year minimum provision. Volvo, for a fee, provided a 3 year extension meaning they stood by their engines for 5 years. It wasn’t’ cheap, the cost on our D13 900 engines was around £12,000 but for £4,000 a year you were sheltered from catastrophic bills.
All of a sudden in 2023 without warning Volvo removed this guarantee. The official line was that it was something to do with the way insurance premium tax was treated within the EU. Of course here in the UK we are now outside the EU, had I found my first genuine benefit to Brexit? Err… no. Volvo said although it was an EU thing it affected non EU countries as well somehow. But leave it with us…..
I reached out to Samantha Hindson, head of Volvo Penta for the UK and Ireland. We exchanged emails and also spoke directly over a number of months but sadly there was nothing that could be done. Volvo were not prepared to guarantee their engines beyond the minimum 2 year requirement. At this point the legal beagles amongst you will start quoting consumer law, minimum expectations on what are very expensive engines, manufacturer obligations and so on. As and when something goes wrong it may well be possible to pursue Volvo Penta through the courts for compensation and we will of course go down that route if required but life is a bit too short. I’d rather play the game, hand over my £12,000 before anything has gone wrong and know I’d got a hassle free path of resolution via the official service network. As it is we would likely end up getting the work covered plus legal costs recovered and not have to pay the £12k but it gets messy and causes stress.
Whilst chatting with Samantha another interesting point was raised. We charter our boat. It comes with a dedicated commercially endorsed Yachtmaster skipper of more than 20 years experience who is familiar with the boat and mechanically very sympathetic. He is the only person to operate the boat, ever. The boat does around 200 hours per year so no more than might occur on a privately owned and operated vessel. Because of the commercial element Volvo point blank refuse to offer any warranty and would never have offered the extended warranty anyway.
This struck me as odd. Mikey Millionaire goes to a boat show knowing nothing about boats, buys a boat and was offered a 5 year engine warranty from Volvo despite having no experience or knowledge surrounding the operation of said vessel. But a professional, experienced and qualified operator was refused the warranty. How could that be? Well consider this:
If you were Volvo Penta and your engine failed it would be quite easy to blame operator error if the operator in question was a hapless amateur with little or no experience. The result Volvo Penta are off the hook. If however the operator was qualified and experienced it would be harder for Volvo Penta to absolve themselves of their responsibilities. Now I may be reading this all wrong but how else could you justify penalising a careful, experienced and qualified operator versus an amateur?
So there you have it. Volvo Penta are no longer offering guarantees on their engines beyond the minimum requirement. Officially they say they are committed to quality and all that stuff but they won’t put their money (well actually my £12,000) where their mouth is. If you’re having a boat built then consider the longer term implications and commitment of the engine manufacturer carefully. Marine inboard engines are not cheap and they are also an integral part of the boat usually installed at an early stage of construction. removing and replacing is not easy so you need assurances that they will last more than 2 years.
All of a sudden in 2023 without warning Volvo removed this guarantee. The official line was that it was something to do with the way insurance premium tax was treated within the EU. Of course here in the UK we are now outside the EU, had I found my first genuine benefit to Brexit? Err… no. Volvo said although it was an EU thing it affected non EU countries as well somehow. But leave it with us…..
I reached out to Samantha Hindson, head of Volvo Penta for the UK and Ireland. We exchanged emails and also spoke directly over a number of months but sadly there was nothing that could be done. Volvo were not prepared to guarantee their engines beyond the minimum 2 year requirement. At this point the legal beagles amongst you will start quoting consumer law, minimum expectations on what are very expensive engines, manufacturer obligations and so on. As and when something goes wrong it may well be possible to pursue Volvo Penta through the courts for compensation and we will of course go down that route if required but life is a bit too short. I’d rather play the game, hand over my £12,000 before anything has gone wrong and know I’d got a hassle free path of resolution via the official service network. As it is we would likely end up getting the work covered plus legal costs recovered and not have to pay the £12k but it gets messy and causes stress.
Whilst chatting with Samantha another interesting point was raised. We charter our boat. It comes with a dedicated commercially endorsed Yachtmaster skipper of more than 20 years experience who is familiar with the boat and mechanically very sympathetic. He is the only person to operate the boat, ever. The boat does around 200 hours per year so no more than might occur on a privately owned and operated vessel. Because of the commercial element Volvo point blank refuse to offer any warranty and would never have offered the extended warranty anyway.
This struck me as odd. Mikey Millionaire goes to a boat show knowing nothing about boats, buys a boat and was offered a 5 year engine warranty from Volvo despite having no experience or knowledge surrounding the operation of said vessel. But a professional, experienced and qualified operator was refused the warranty. How could that be? Well consider this:
If you were Volvo Penta and your engine failed it would be quite easy to blame operator error if the operator in question was a hapless amateur with little or no experience. The result Volvo Penta are off the hook. If however the operator was qualified and experienced it would be harder for Volvo Penta to absolve themselves of their responsibilities. Now I may be reading this all wrong but how else could you justify penalising a careful, experienced and qualified operator versus an amateur?
So there you have it. Volvo Penta are no longer offering guarantees on their engines beyond the minimum requirement. Officially they say they are committed to quality and all that stuff but they won’t put their money (well actually my £12,000) where their mouth is. If you’re having a boat built then consider the longer term implications and commitment of the engine manufacturer carefully. Marine inboard engines are not cheap and they are also an integral part of the boat usually installed at an early stage of construction. removing and replacing is not easy so you need assurances that they will last more than 2 years.