Victron Multiplus up and running, but... With a few BUTs!

MapisM

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I just treated my boat to a Multiplus 24/3000/70.
I found the installation and configuration not as simple as they pretend it is, eventually everything seems to work fine.

Its main recharge output is connected to my domestic 450Ah FLA bank (including a temp sensor), the trickle charge to the engine start bank, and I can check voltages etc. through a BT SmartShunt.
Shorepower AC is directly connected to the Multiplus AC IN, and the onboard services are all feeded through AC OUT-1. I appreciate that it would have been logical to feed all the AC services that can't run on inverter (airco, cooktop, etc.) through AC OUT-2, which is meant to strictly pass through shorepower AC if available, but that would have required extensive rewiring, and I don't mind "managing" services whenever AC is supplied by the inverter anyway, which essentially means at anchor and with no genset running.
I neither have a remote panel installed, nor a wired BMV, because the Multiplus is easily accessible, and I can check the batteries via VictronConnect app on my mobile - though only the numbers that can be supplied by the SmartShunt, which doesn't say anything about the Multiplus as such, which leads me to one of the BUTs (more about it later).
Lastly, since I had a chance to borrow a MK2 USB interface, I configured and checked and all the Multiplus parameters on the PC - some of which are easy peasy, some others less so (again, more later).
Anyway, after a bit of fiddling, as I previously said the thing now is up and running, phew! :geek:
Charges the batteries as it should (automatically passing through bulk/absorption/float), both when set to "charger only", or set to "ON" (full inverter).
And whet set to the latter, it automatically provides 230V AC seamlessly as soon as I disconnect shore power.
The fan at the bottom of the unit turns on when on bulk recharge, but other than that it's always off - which sounds logical.
And none of the three red error LEDs ever turned on - not yet, anyway!

So far so good, but this was just the premise.
Now, here's the BUTs, which are the real thread core - with apologies for the longish post, and thanking in advance everyone who will contribute!

A) the unit is intermittently buzzing, regardless of whether set to charger only or inverter, and also regardless of charge status (bulk/abs/float).
I wouldn't say it's a worrying buzz, it may well be normal - I just don't know, and would like to hear from someone who experienced that. If you raise the volume in the video below and listen carefully you can hear it, even if somewhat confused with noises from the wind and the mooring lines squeaking - sorry! :giggle:
What I find a bit weird is that the buzz remains also when the unit is only working as a charger on float, i.e. doing the least possible amount of work.
But what do I know...?
For the records, I also limited the AC passthrough (which is what the unit is supposed to do 24/7, regardless of battery charge status), to 30A out of the 50A max the unit is rated for, because that's all I will ever use. So, also in this respect the workload (if any) shouldn't be a big deal.

B) the internal temperatures seem a bit high to me, again also when the unit is on float and doing theoretically very little work.
For instance, aside from a few ICs whose temp is higher than the rest, I noticed that the two big toroids behind the motherboard are constantly around 50°C, in spite of an external temp which is now, give or take, 10 degrees lower than what I'm used to in the peak of the summer. As I said previously, I don't have any red LEDs on, including temp and overload. But... are those temp normal anyway, I wonder?
The following is a one minute video made with the thermal camera, showing the spots with the higher temperatures.
You can also hear the buzz I previously mentioned, from about 30" onward.

C) VE configure software parameters: I found some of them beyond my pay grade, and I would appreciate your views.
BTW, after watching this YT video where someone eliminate the buzz on a similar Victron unit by upgrading the firmware, I hoped that VE configure would have allowed me to do that, but nope, it only shows the firmware version currently installed (1910137, FWIW).
Actually, in the video, they are using another software for the upgrade (VictronConnect), which I did try, but as opposed to the VE configure, it doesn't "see" my Multiplus at all.
Maybe (just guessing) it's because I'm using an old MK2 interface?
In all Victron papers I checked they always mention the MK3 when talking of VictronConnect... :unsure:
Anyway, below are the VE configure tabs that left me with some doubts:

1) "General" tab - nothing special here, just included for reference.​
Note the AC limit to 30A, as I previously mentioned.​
That aside, I left (not only in this screen, but also in the following) all the parameters I'm not mentioning in the same status I found them.​
In this screen for instance, this is true of the unflagged "Dynamic current limiter", whatever that is (?), and of the 85%​
jaVXLBvS_o.jpg
2) "Inverter" tab - what's the (default flagged) "Ground relay"?​
And would you suggest to turn on the (default off) "AES"? I found contrasting indications on that, on the web.​
00AQUNiM_o.jpg
3) "Charger" tab - aside from selecting the appropriate battery type, I left all default value, but also here I'm open to suggestions.​
eUVcRpgR_o.jpg
4) "Virtual switch" tab (and its sub-tabs) - am I right in assuming that if I'm using neither the automatic genset startup nor any external alarms I could as well flag the "Do not use VS" box in the first screen and forget all the rest, even if the unit came with the configuration below by default?​
8okZufav_o.jpg
w2ke37r4_o.jpg
bsXL7Ypv_o.jpg
iMlnlWSo_o.jpg
5) "Assistants" tab - not much to say really, except that it suggests (sort of) that my unit is in need of a firmware upgrade?​
Which I'm willing to do, particularly if it could also eliminate the buzz, but ATM I can't find a way to make VictronConnect see my unit, aaarumph!​
Apropos, aside from possibly finding a MK3 interface and see if the MK2 I'm using is the reason why I was unable to run it, do you think the bluetooth VE.Bus Smart Dongle would work equally well?​
If yes, I guess it could be worth buying one, also as a mean to check the Multiplus status on my mobile, in the same way I'm now doing for the SmartShunt...​
W6HEb8sX_o.jpg
 

PaulRainbow

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Very quick reply, as i'm a bit short of time at the moment, will reply in more detail as soon as time permits.

Try using Victron Connect with the interface, that should check for updates for you.
 

KompetentKrew

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Your 3000 has a square metal case? I have a Multiplus 1600, the one with a moulded plastic case, so I don't think mine is quite the same as yours but I agree that they're not very user friendly when you're unfamiliar with them. Having had mine a year, however, I'm very happy with it.

Shorepower AC is directly connected to the Multiplus AC IN, and the onboard services are all feeded through AC OUT-1. I appreciate that it would have been logical to feed all the AC services that can't run on inverter (airco, cooktop, etc.) through AC OUT-2, which is meant to strictly pass through shorepower AC if available, but that would have required extensive rewiring, and I don't mind "managing" services whenever AC is supplied by the inverter anyway, which essentially means at anchor and with no genset running.

Your loads are clearly heavier than mine, but there's some benefit to having everything go through the Multiplus as it allows you to use the PowerControl and PowerAssist features. If you have a 3KW genny then you can 4KW of loads - you can set it so it won't try to pull more than 3Kw from the genny and it'll automatically pull the other 1kW from the batteries. Then when the kettle's finished boiling it uses the remaining 2kW of generated power to charge the batteries again.

I don't have the USB cable, and bought the bluetooth dongle instead. I think this is called the Smart Dongle, but it's quite limited IMO - you can see input and output AC and tweak the PowerAssist level in the Victron app, but the Multiplus offers less information than than the SmartShunt.

I assumed the SmartDongle would provide access to the advanced settings that you show, but it doesn't so I've never seen these pages. Consequently, apart from setting PowerAssist, I've just used mine out of the box and plugged it in (there are some DIP switches for setting battery type, but I think it was shipped set for AGMs, which I have).

Some buzzing or humming is normal - my previous Victron Combi was a 90's model; I guess the inverter was only about 500W and it was louder than the Multiplus. There's a click when the shore power comes on in the morning and then if you're close you can hear a very subtle low-pitched hum for a few minutes of bulk charge. But the first Multiplus I had was faulty and the buzzing was quite loud and sometimes quite scary - I tried not to let it worry me, but then the unit developed a fault (inverter stopped working?) and had to be returned. The replacement is, as I say, nearly silent. Yours is considerably larger than mine though and I wonder if the metal case makes a difference. If you're worried about the buzzing I would record a video and sent it to the supplier.

I've come to the conclusion that the best way to manage my setup will be with a CerboGX or similar - you can do this quite cheaply by installing the Venus software on a RaspberryPi. There's a USB cable that connects to the SmartShunt and I think you use a standard network cable to connect the Pi to the MultiPlus. I have a SmartSolar too, so I think I can use another network cable from that to the Multiplus and the data will be daisy chained. I was initially dismissive of such posh nonsense, but I think many will find value in CerboGX or Ekrano.
 

MapisM

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Very quick reply, as i'm a bit short of time at the moment, will reply in more detail as soon as time permits.

Try using Victron Connect with the interface, that should check for updates for you.
Thanks in advance for that!

In the meantime, I can confirm that I did install on my Windows PC both the Victron Connect and the VE configure programs.
But while the latter works just fine with the MK2 USB interface that I'm using, the former doesn't see the Multiplus at all.
I feel it might be a compatibility problem with the older interface, but as of now I don't have a MK3 USB interface available to try...
 

MapisM

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Your 3000 has a square metal case?
Yup, this is the exact model as mine:
1727618532897.png

Your loads are clearly heavier than mine, but there's some benefit to having everything go through the Multiplus as it allows you to use the PowerControl and PowerAssist features. If you have a 3KW genny then you can 4KW of loads - you can set it so it won't try to pull more than 3Kw from the genny and it'll automatically pull the other 1kW from the batteries. Then when the kettle's finished boiling it uses the remaining 2kW of generated power to charge the batteries again.
I'm aware of these functionalities, but I'm not interested in them, because as you correctly guess I've got higher power available onboard.

Just for further clarification, while my shorepower connection is rated for 32A (hence my choice to limit incoming current to 30A, just to stay on the safe side), I also have an onboard genset capable of even more - in fact, I wired the Multiplus in such way that whenever the genset is running, AC goes straight to the electrical panel and to all AC services, including the Multiplus (to AC IN), just in order to enable it to work as battery charger if/when needed.
In other words, when NOT connected to shorepower, my plan is
EITHER run the genset whenever AC needs are high (like when cooking), using the Multiplus only as a charger,
OR use the Multiplus as inverter whenever I just need to make a coffee, charge mobiles, watch TV (or any other low load AC services) without turning the genset on.
 

KompetentKrew

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In the meantime, I can confirm that I did install on my Windows PC both the Victron Connect and the VE configure programs.
But while the latter works just fine with the MK2 USB interface that I'm using, the former doesn't see the Multiplus at all.
I would guess that Victron Connect is bluetooth only.

Knowing Victron the manual will give full compatibility details: PDF
 

MapisM

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Nope, I'm pretty sure to have read that it's fully operative via RJ45 connection plus USB interface.
At least with the latest MK3 version of it, while I've never seen it mentioned with the MK2 interface that I am using - which does work with VE config instead, as per OP screenshots.

But don't ask me to post a link to the exact point in Victron website where I read this, among hundreds of other webpages!
I'm beginning to have a rejection crisis against Victron documentation, if I'm honest... :p
 

Gustywinds

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I would guess that Victron Connect is bluetooth only.

Knowing Victron the manual will give full compatibility details: PDF
Its Bluetooth only for Mac and iOS but the guy who installed mine had it linked by USB to a Windows laptop. I've been meaning to try connecting my Mini PC becuse I believe you cant backup/reload configs on the Mac/iOS versions
 

PaulRainbow

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Thanks in advance for that!

In the meantime, I can confirm that I did install on my Windows PC both the Victron Connect and the VE configure programs.
But while the latter works just fine with the MK2 USB interface that I'm using, the former doesn't see the Multiplus at all.
I feel it might be a compatibility problem with the older interface, but as of now I don't have a MK3 USB interface available to try...
As post #9, make sure you have the latest drivers installed.. Just be sure you are not running VE configure when you try to connect Victron Connect.
 

PaulRainbow

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I would guess that Victron Connect is bluetooth only.

Knowing Victron the manual will give full compatibility details: PDF
No, Victron Connect cannot be used on Windows via Bluetooth, it only works with a wired connection.

Ref your Cerbo GX comments..... it's a useful tool for monitoring and some control, but VE configure and Victron Connect have more settings that can be configured.
 

PaulRainbow

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I just treated my boat to a Multiplus 24/3000/70.
I found the installation and configuration not as simple as they pretend it is, eventually everything seems to work fine.

Its main recharge output is connected to my domestic 450Ah FLA bank (including a temp sensor), the trickle charge to the engine start bank, and I can check voltages etc. through a BT SmartShunt.
Shorepower AC is directly connected to the Multiplus AC IN, and the onboard services are all feeded through AC OUT-1. I appreciate that it would have been logical to feed all the AC services that can't run on inverter (airco, cooktop, etc.) through AC OUT-2, which is meant to strictly pass through shorepower AC if available, but that would have required extensive rewiring, and I don't mind "managing" services whenever AC is supplied by the inverter anyway, which essentially means at anchor and with no genset running.
I neither have a remote panel installed, nor a wired BMV, because the Multiplus is easily accessible, and I can check the batteries via VictronConnect app on my mobile - though only the numbers that can be supplied by the SmartShunt, which doesn't say anything about the Multiplus as such, which leads me to one of the BUTs (more about it later).
Lastly, since I had a chance to borrow a MK2 USB interface, I configured and checked and all the Multiplus parameters on the PC - some of which are easy peasy, some others less so (again, more later).
Anyway, after a bit of fiddling, as I previously said the thing now is up and running, phew! :geek:
Charges the batteries as it should (automatically passing through bulk/absorption/float), both when set to "charger only", or set to "ON" (full inverter).
And whet set to the latter, it automatically provides 230V AC seamlessly as soon as I disconnect shore power.
The fan at the bottom of the unit turns on when on bulk recharge, but other than that it's always off - which sounds logical.
And none of the three red error LEDs ever turned on - not yet, anyway!

So far so good, but this was just the premise.
Now, here's the BUTs, which are the real thread core - with apologies for the longish post, and thanking in advance everyone who will contribute!

A) the unit is intermittently buzzing, regardless of whether set to charger only or inverter, and also regardless of charge status (bulk/abs/float).
I wouldn't say it's a worrying buzz, it may well be normal - I just don't know, and would like to hear from someone who experienced that. If you raise the volume in the video below and listen carefully you can hear it, even if somewhat confused with noises from the wind and the mooring lines squeaking - sorry! :giggle:
What I find a bit weird is that the buzz remains also when the unit is only working as a charger on float, i.e. doing the least possible amount of work.
But what do I know...?
For the records, I also limited the AC passthrough (which is what the unit is supposed to do 24/7, regardless of battery charge status), to 30A out of the 50A max the unit is rated for, because that's all I will ever use. So, also in this respect the workload (if any) shouldn't be a big deal.
The buzzing sounds about right to me.
B) the internal temperatures seem a bit high to me, again also when the unit is on float and doing theoretically very little work.
For instance, aside from a few ICs whose temp is higher than the rest, I noticed that the two big toroids behind the motherboard are constantly around 50°C, in spite of an external temp which is now, give or take, 10 degrees lower than what I'm used to in the peak of the summer. As I said previously, I don't have any red LEDs on, including temp and overload. But... are those temp normal anyway, I wonder?
The following is a one minute video made with the thermal camera, showing the spots with the higher temperatures.
You can also hear the buzz I previously mentioned, from about 30" onward.
Doesn't sound excessively high, but i have to say i've never needed to do much temp monitoring as i've never seen a high temp warning.
C) VE configure software parameters: I found some of them beyond my pay grade, and I would appreciate your views.
BTW, after watching this YT video where someone eliminate the buzz on a similar Victron unit by upgrading the firmware, I hoped that VE configure would have allowed me to do that, but nope, it only shows the firmware version currently installed (1910137, FWIW).
Actually, in the video, they are using another software for the upgrade (VictronConnect), which I did try, but as opposed to the VE configure, it doesn't "see" my Multiplus at all.
Maybe (just guessing) it's because I'm using an old MK2 interface?
In all Victron papers I checked they always mention the MK3 when talking of VictronConnect... :unsure:
Missed this when i first replied, try the USB drivers. Victron connect is more modern that EV-Configure and you might find it more intuitive.

Anyway, below are the VE configure tabs that left me with some doubts:


2) "Inverter" tab - what's the (default flagged) "Ground relay"?​
Leave this on for the RCD to work if you're not on Shore power.

And would you suggest to turn on the (default off) "AES"? I found contrasting indications on that, on the web.​
No leave it off.
4) "Virtual switch" tab (and its sub-tabs) - am I right in assuming that if I'm using neither the automatic genset startup nor any external alarms I could as well flag the "Do not use VS" box in the first screen and forget all the rest, even if the unit came with the configuration below by default?​
If it isn't needed, i turn it off.
5) "Assistants" tab - not much to say really, except that it suggests (sort of) that my unit is in need of a firmware upgrade?​
Which I'm willing to do, particularly if it could also eliminate the buzz, but ATM I can't find a way to make VictronConnect see my unit, aaarumph!​
See comment ref drivers
Apropos, aside from possibly finding a MK3 interface and see if the MK2 I'm using is the reason why I was unable to run it, do you think the bluetooth VE.Bus Smart Dongle would work equally well?​
Victron Connect won't work on a Windows PC if using Bluetooth. I'm also pretty sure that if using it on Bluetooth you can't configure the Multi
If yes, I guess it could be worth buying one, also as a mean to check the Multiplus status on my mobile, in the same way I'm now doing for the SmartShunt...​
I'd be inclined to buy the MK3. But, if you want to monitor it on your mobile you'd need the Bluetooth dongle, but a Cerbo would be a better choice, albeit more money.
Surprised by this, assistants have been included for years. ??
 

MapisM

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As post #9, make sure you have the latest drivers installed.. Just be sure you are not running VE configure when you try to connect Victron Connect.
The PC automatically installed some USB Microsoft driver upon connection of the MK2 interface, but I did replace it with the Victron-specific one that I found on their website.
Made by FTDI rather than M$, according to the driver details.
But coming to think of it, I might have had also VE configure already running, when I launched Victron Connect and it didn't see the Multiplus.
Tomorrow I'll give it another try running Victron Connect and nothing else, and I'll report back.

In the meantime, many thanks also for all other indications, very useful! (y)
 

PaulRainbow

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Assuming that eventually I'll find a way to upgrade the firmware, and assistants will become available, is there anything worth considering in them?
Hard to say without knowing how you plan to use it.

Looking at the Victron Connect manuals they only mention the MK3 interface, so i suspect it won't work with the MK2.
 

MapisM

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Hard to say without knowing how you plan to use it.
Well, the usage I'm envisaging is actually very simple - compared to the many features of the unit, anyway. Essentially:

When docked and connected to shore power, I'm going to use it 24/7 on "charger only".
In fact, on one hand what Victron call power assist is something I never need.
And OTOH, the UPS-alike capacity of taking over AC from batteries in real time as soon as shore power goes down for whatever reason (which BTW I tested, and works amazingly well!), while very convenient theoretically, I think would be somewhat risky in practice. In fact, since we live aboard for months, we have AC equipment running at any given time, possibly including high current demand equipment like airco, boiler, washing machine, dishwasher, cooktop. So, potentially, if the Multiplus would be fully on rather than limited to "charger only", the shore power could go down while AC absorption is rather high but still within the 3Kw inverter capacity, hence killing the batteries PDQ, which I don't fancy!
So, charger only while on shore power it is - and if/when shore power is down, I'll decide what to do on a case-by-case basis, depending on needs.

While cruising or anchored, I'll fire the genset whenever we need to cook etc., and also in this case the Multiplus would be useless other than as a battery charger.
BUT, since I love the complete silence at anchor that any genset is bound to ruin (even if mine is one of the quieter I ever came across), I would use the inverter whenever AC is needed for low load equipment and shortish periods of time, like mobile chargers, TV, coffee machine.

Of course, this usage requires switching manually the mode on the Multiplus, but I don't mind doing that because it's easily reachable, and I prefer to be in control of who's doing what onboard, rather than rely on automated procedures...
So, at a guess, I suppose Vas is correct in being skeptic about the usefulness of these "assistants", whatever they are - but happy to stand corrected on that!

Looking at the Victron Connect manuals they only mention the MK3 interface, so i suspect it won't work with the MK2.
Yep, that's what I also suspected, and I believe it's the reason why Victron Connect doesn't see the Multiplus at all, while VE configure does.
I just tried to run the former alone, right after rebooting the PC and without launching the latter at all (based on your suggestion to NOT run both softwares together), but Victron Connect still can't see anything... :cry:
uhQGNEoI_o.png
 

PaulRainbow

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Well, the usage I'm envisaging is actually very simple - compared to the many features of the unit, anyway. Essentially:

When docked and connected to shore power, I'm going to use it 24/7 on "charger only".
In fact, on one hand what Victron call power assist is something I never need.
And OTOH, the UPS-alike capacity of taking over AC from batteries in real time as soon as shore power goes down for whatever reason (which BTW I tested, and works amazingly well!), while very convenient theoretically, I think would be somewhat risky in practice. In fact, since we live aboard for months, we have AC equipment running at any given time, possibly including high current demand equipment like airco, boiler, washing machine, dishwasher, cooktop. So, potentially, if the Multiplus would be fully on rather than limited to "charger only", the shore power could go down while AC absorption is rather high but still within the 3Kw inverter capacity, hence killing the batteries PDQ, which I don't fancy!
So, charger only while on shore power it is - and if/when shore power is down, I'll decide what to do on a case-by-case basis, depending on needs.

While cruising or anchored, I'll fire the genset whenever we need to cook etc., and also in this case the Multiplus would be useless other than as a battery charger.
BUT, since I love the complete silence at anchor that any genset is bound to ruin (even if mine is one of the quieter I ever came across), I would use the inverter whenever AC is needed for low load equipment and shortish periods of time, like mobile chargers, TV, coffee machine.

Of course, this usage requires switching manually the mode on the Multiplus, but I don't mind doing that because it's easily reachable, and I prefer to be in control of who's doing what onboard, rather than rely on automated procedures...
So, at a guess, I suppose Vas is correct in being skeptic about the usefulness of these "assistants", whatever they are - but happy to stand corrected on that!
That all makes sense, for how you want to run things.

There are ways you can automatically do some of that, such as split the system into high current devices and low current devices (such as TV, chargers etc). Then, if shore power goes off, the high current loads go off but the low current ones continua working. But, if you're happy with the above, that's fine too.

Given the above, the assistants will be of no use to you.
Yep, that's what I also suspected, and I believe it's the reason why Victron Connect doesn't see the Multiplus at all, while VE configure does.
I just tried to run the former alone, right after rebooting the PC and without launching the latter at all (based on your suggestion to NOT run both softwares together), but Victron Connect still can't see anything... :cry:
By pure coincidence, i've been setting my own system up to maximise solar yield etc and came across this in the solar priority documentation this morning ;

"Configuration
• Via VictronConnect (requires an MK3 to USB interface)"

So that confirms our suspicions, you do need the MK3 device. I would say it's well worth having.
 
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