BruceK
Well-known member
Three weeks ago I sent in a pallet of parts to a well known dealer for reconditioning and servicing.
1x KAD42 compressor for part exchange on a reconditioned unit. Deposit to hold item £350 paid in advance. This was done on the promise of a quick turnaround, rather than reconditioning the old unit at half the price.
Also
1x KAD42 compressor for servicing and test
1 x Oil cooler for oil pressure test.
I also ordered the following parts.
2nd hand gearshift cover for outdrive
Replacement belts.
One week after sending the items in on their courrier to check status on oil cooler I am told they replaced the core. I asked for a pressure test not a core change. I even phoned in on the day it was sent in to make sure they understood the requirement for this. However rather than create an impasse I voiced my dissatisfaction and paid.
Over three weeks later I have finally got my bits back. So much for a quick turnaround.
The so called part exchange compressor is my own.
The compressor sent in for servicing still has the clutch electrical pug full of paint (how did they manage to test that then?) and the clutch wires are still hard, brittle and have the insulation frayed off where they are retained. All the bolts still have a complete coat of paint on, which would indicate it has not been dissasembled. I cant believe this unit has been serviced or tested.
The oil cooler has not been recored. Indeed it is not even in my housing. It's a straight swap for a second hand unit that will not fit by boat as someone at some point has blocked off one of the endcaps.
No belts in box, but have been billed for them
No gearbox cover, but have been billed for it.
All in all, I am left with no confidence that anything other than a clutch change has been done to one compressor and have not received a anything for what I paid for.
Trying to contact them ends at their reception. Very nice and polite, but that is as far as I get.
Absolutely fuming here. What are my options?
1x KAD42 compressor for part exchange on a reconditioned unit. Deposit to hold item £350 paid in advance. This was done on the promise of a quick turnaround, rather than reconditioning the old unit at half the price.
Also
1x KAD42 compressor for servicing and test
1 x Oil cooler for oil pressure test.
I also ordered the following parts.
2nd hand gearshift cover for outdrive
Replacement belts.
One week after sending the items in on their courrier to check status on oil cooler I am told they replaced the core. I asked for a pressure test not a core change. I even phoned in on the day it was sent in to make sure they understood the requirement for this. However rather than create an impasse I voiced my dissatisfaction and paid.
Over three weeks later I have finally got my bits back. So much for a quick turnaround.
The so called part exchange compressor is my own.
The compressor sent in for servicing still has the clutch electrical pug full of paint (how did they manage to test that then?) and the clutch wires are still hard, brittle and have the insulation frayed off where they are retained. All the bolts still have a complete coat of paint on, which would indicate it has not been dissasembled. I cant believe this unit has been serviced or tested.
The oil cooler has not been recored. Indeed it is not even in my housing. It's a straight swap for a second hand unit that will not fit by boat as someone at some point has blocked off one of the endcaps.
No belts in box, but have been billed for them
No gearbox cover, but have been billed for it.
All in all, I am left with no confidence that anything other than a clutch change has been done to one compressor and have not received a anything for what I paid for.
Trying to contact them ends at their reception. Very nice and polite, but that is as far as I get.
Absolutely fuming here. What are my options?
