The Tarquin Trader Saga - Update

Gludy

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I have just returned from a three week holiday only to find that after refusing to answer my letters/emails since July Trader had actually visited the boat and done about 1% off the work whilst still not responding to my countless letters/emails.

I know have an engine room roof blistered in corrosion as the saltwater it contained because it was directed there by the faulty side vents has so corroded it. The side vents had been removed for the insertion of the new vents hack sawed into the side of the boat and replaced all scratched with the white undercoat showing thjrough on a hull I paid well over $40,000 extra to have in flag blue..

Most items on the list such the as bunk bed that cannot be used because they forgot to properly support it or the blistered teak finished all over the place have simply been ignored.

The faulty hob in the gallery they have said they are not responsible for but they will speak to the maker who is!!! (they routinely hold themselves aloof from UK law!) They were shown this hob in July and tried to operate it themselves – 4 months later they have not done a thing about it

So after their last visit in July and after their refusal to respond to answer a single point I am now left with finishing off the legal paperwork - a task involving almost 3000 sheets of paper and then pressing the button. I have done 90% of this work so there is just one more push and its done. This will have consumed hundreds of hours of my time - time that cannot be claimed back under the law.

I am even having to prepare all the proof for things that have agreed to do but failed to do - even up to almost almost a year ago. Their refusal to even comment on each point makes the task even more difficult. I made the last payment on this boat about one year ago and it arrived on the 4th December 2005. It still needs a new keel as well as much other work. I will after legal warnings to them just be biting the bullet and getting all the work done over the winter and then pursuing them through the courts.

I am posting this as a reminder to anyone who would even think about dealing with Tarquin in Emsworth - my case is by no means unique - they are simply the worst business I have ever had to deal with in my life. They are experts at stringing things out and are by no means strangers to litigation

I have already been contacted by three serious potential buyers and by simply relating my story I know I have cost them a serious loss of sales. It just saddens me when I see reference to their boats in the press as it does to hear of anyone getting sucked in like I was sucked in.

I will now do all the work needed on the boat and I shall pursue them regardless of cost and time for recompense. I shall not let them off the hook.

I hope others will learn from my experiences with them. I understand that many cannot be as open as I am because they worry about devaluing their boat etc. I am long past that point.
 

Lakesailor

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I lost track of the original posts re your boat.
Just remind me about the legal position. Are you pursuing them with proper lawyers who will make them dance?
Even allowing for a bit of exasperation (which would be understandable) you seem to have had the most appalling service.
I'm sure many legal beagles (for all we bleat about them) would love to sink their teeth into such a sorry tale.

It must be tempting to call it a day and solve the problems yourself, but please pursue them to ensure they aren't doing the same everywhere to everyone.
 

Gludy

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From the evidence i have they do do the same to all - its amazing that they get away with it.

yes, I am using a specialised marine legal firm - but that means I still have to hand over a complete history of the claim and that has been a lot of work.

I tried since July to get them to go though a list of points commenting on each by agreeing, disagreeing or indicating a discussion was needed to clarify a point. this would then mean that i could reduce the legal process to just those points we disagreed upon but they have refused every week to even answer such emails/letters - so I now have to take each point and do the evidence trail for each one. Its been a lot of work.

They are an incredible set up even fitting factory refurbished Bose stereo systems to new boats and passing them off as new!!!!! I can make such a statement because that illegal practice they argued was OK in a letter to me, so I have it in their own words that they fit factory refurbished units - mine did not play all the DVDs - it and had to be replaced.

Even when you present them with a qualified ship surveyors report detailing major faults like the keel needing to be replaced they simply ignore it – they will not respond to it!!!!!!!!

There really are a unique set up that really does need exposing so that all know what they are.
 

Hurricane

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It beggers belief!!

Surely it would have cost them a lot less to have appointed a member of their staff to "project manage" the "snag list" - It seems that even the tea boy could have provided more input. I'm sure if they'd made an effort to rectify things your case wouldnt have been as strong.

As a bystander, I will be interested in how this "pans out"

Best of luck Paul.
 

andyball

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[ QUOTE ]
after refusing to answer my letters/emails since July Trader had actually visited the boat and done about 1% off the work whilst still not responding to my countless letters/emails

[/ QUOTE ]

Paul - I wish I could be even a little bit surprised or shocked by this...... regrettably I've got the impression that what you describe is Trader customer service.
 

Strake

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I have followed your problems with this boat for a while and I have nothing but sympathy for the way you have been treated.
I'm not an expert in the various makes of boat available in this price range but I read a small write-up in the mag this month which refers to Traders and it appeared to be glowing in its praise for the brand.
Surely, these are not the same people?
If so, it rather calls into question the quality of review.
 

Gludy

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This is a copy of my latest email to Trader - just sent.
I will now publish unedited the response to this.

Their service is so bad as to be almost unbelievable. I would not blame anyone for thinking I am making it up but I really am not.

Their process is to tire you out over time until you go way and just do the work yourself.

Email sent today:-
-------------------------------
Attention James Course
To say I am disappointed with your response whilst I was a way on holiday is a great under estimate. You failed to even bring the coffee table, the speakers etc. In fact you simply made a mess of the side panels of the boat fitting badly scratched units back onto each side. I paid over $40,000 extra for a flag blue hull and now have badly scratched panels showing the white under surface. Yet again have not responded to my emails that I have been sending since July. Nor were most jobs even tackled by you.

The engine room roof is now badly corroded because of your failure to construct the boat correctly. The only way I can see around that is to cover it up with sound insulation. However this is just one of many dozens of problems a year on after I paid for the boat.

The bunk in the office cabin cannot be used because of it is in a dangerous state for an adult to use and of course all the blistered and rough woodwork throughout the boat has not been dealt with. You know the full list and that included a new keel as detailed in the experts report presented to you.

Since July, despite a written promise form you, you have failed to answer the questions asking which points you accept/reject/wish to discuss. Week after week you have failed to have the decency to respond. It would have been nice to clearly define where we agreed and disagreed but you treat your customers so badly that you cannot even be bothered to do that. The result is a lot of extra work for my legal side and a larger claim for the costs against you down the road.

It is really pointless trying to deal with you and so I am now finishing off the legal paper work and intend to proceed with all necessary legal actions against you. I also intend to publish all correspondence (or lack of it) to date on a web site and ensure that anyone searching for your boats is exposed to the facts of my story to date and why i have been forced to take the legal path.

The third almost certain buyer of a Trader - this time a Trader 535 approached me this week and has decided not to order after learning of my experience so the incredibly bad service you offer, the appalling way you treat customers does at least have a penalty for you in lost sales. I am frankly amazed you stay in business.

I also received your latest brochure this weekend - it even has the nerve to show a photo of my boat taken when you spend almost an hour at high speed going up and down in a photo session that was done without my permission using my fuel and adding to my boat hours. You are the most hardened, insensitive company I know - your cheek knows no bounds!

This email as well as your reply is being/will be published on the world wide web. I intend to ensure that the widest possible audience is exposed to the facts of how you have treated and contrite to treat me, your customer. I once stated that I feel more like a victim than a customer and that is even more true today than it has ever been.

Unlike a number of others, I will not give in on the legal road ahead and will not test until the boating world knows exactly how your company operates.

Paul Burgess
-----------------------------------------

Their response will be published on this thread.

PS the phot session was done without my permission months after i purchased the boat.
 

rickp

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I fear you're right Andy. Sorry to hear of your ongoing woes Paul - I can only hope that legal action gets your boat sorted out.

Rick
 

AdeOlly

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Quite incredible you have been trated so badly and really feel for you. It is incredible they are still in business with such an attitude and they deserve to be exposed for what they are.
 

Gludy

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Yes - it does call into question the quality of the review.

Even in this month's MBM there is a Trader 64 mention talking about quality over build - wow - i wish i had that!!!!

Andy is of course right - my lack of service is typical not abnormal.

The only difference this time is that i am willing to expose it even it means devalusing my boat.

In the end I will now fork out a pile of dosh to complete my boat so I will one day be able to sell it and look any buyer in the eye.

It would not have cost tarder a cent more to do the job propelry in the first place - my story has already cost them new boat sales and the publicity is going to get worse for them not better.

IMHO they are stupid because they could have a good business growing there.
 

DavidJ

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[ QUOTE ]
and will not test until the boating world knows exactly how your company operates.


[/ QUOTE ]
It's not just the stress and disappointment but a year of great times that has been denied you. I respectfully point out a typo in your letter, I think it should be 'rest' not 'test'
Really feel for you
David
 

Whitelighter

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I am on the mailing list for Trader (don't know how/why) and have always fancied a Trader 41+2. The new 42 looked really nice, with good accomodation and options on Fly bridge etc. Even if/when I have the money, never never never will I buy a new one from these guys now.

Which is a shame because on the surface the boats look lovely.
 

Nauti Fox

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We went to look at at some used 41's a few years ago, they had three there at the time, two of them had osmosis, not the end of the world I know but did set alarm bells ringing.
So glad we walked away!
 

Gludy

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The new 41's are being made in a yard in China not Taiwan - which is probably a step down on quality from the Taiwanese yard that built mine!!!

Some great boats are built in the Far East - Flemings, grand Banks, Marlows and many more - its down to the quality supervision and the integrity of the company you are buying through.
 
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