ybw book store delivery charge!

JohnR

New member
Joined
20 Jun 2001
Messages
373
Location
Surrey, UK
Parcelforce upped my parcel contract rate late last year from £2.10 to something like £5.40 and still they can't make money.
 
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I like your head-banging graphic! nm

I like your head-banging graphic! nm
 

mharvey

New member
Joined
22 Jan 2002
Messages
10
We are aware that postage prices are currently very high. Parcleforce have pushed through a huge increase, especially on European postage. Whilst we are keen to support a national service we are being forced to look elsewhere for more competitive rates.

In the short term I am sorry to say that the actual postage cost is being passed to the consumer. Any suggestions are warmly wlecomed.

Matt Harvey
ybw.com
 

rogerroger

New member
Joined
11 Jul 2001
Messages
863
Location
West Sussex
Hi Matt

Well it wasn't a whinge or anything - I just can't see who's going to pay those prices when there are much cheaper alternatives. I think this is a shame as I'm a big fan of this site and it would be great for it to be a genuine "one-stop-shop" for all boat things.

Surely the whole idea of e-commerce is that savings are made on traditional costs such as staff, premises and distribution thus being able to finance postage.

Trouble is it's a bit of a cacth 22, companies need the funding (i.e. charge the customer) to get set up properly and build a customer base to be able to then do away with things like delivery charges and absorb the costs.

Amazon saw this, hence spending years without making a profit but building a strong brand and customer base. Interesting to see that they have now made their first profit - http://news.bbc.co.uk/hi/english/business/newsid_1775000/1775294.stm.

Why use Parcel Force anyway ? From a consumer point of view they are a complete nightmare. They only deliver during office hours when most people are out.

I recently ordered an echo sounder and log from NASA which came via Parcel Force - I called them to say I wouldn't be in and could they deliver it to a friend's office. Nope, they can't re-direct until the delivery "fails". "Well call the driver and tell him I'm not going to be in to save him a wasted trip round London and I'll pick it up from the depot" I said.

"Can't do that" they told me - no wonder their costs are so high then!!

Hmm, so as usual with Parcel Force I end up paying for delivery and then driving from Kingston to Woking to pick it up from the depot anyway !

Why can't you use Royal Mail ? - at least the postman (for now anyway) arrives before I leave in the morning.



Roger Holden
www.first-magnitude.co.uk
 
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