colvicmalcolm
New member
Hello, I would like to hear from anybody that has had problems trying to make a claim from Navigators & General Insurance.
Navigators & General Insurance problems
- Thread starter colvicmalcolm
- Start date
BrendanS
Well-known member
It's usually a good idea in any vote to provide an option, not to make both votes exactly the same - what are we voting on by the way?
boatmike
Well-known member
I have made a claim for theft of a radar 2 years ago and they were courtious, efficient and generous in their settlement. No problem at all
zazu
Member
I made 2 claims last year for a rope and then a French fishing net around the prop.
Despite filing them online as requested they denied receiving them. Their office was also very difficult to contact by phone and I think they were seriously understaffed at the time.
Once I submitted the claim by post (recorded delivery) the claim was settled in full within a week. They were also quite happy that I had the boat lifted out of the water again when we returned home so that my engineer could double check the repair that had been carried out in Guernsey.
Despite filing them online as requested they denied receiving them. Their office was also very difficult to contact by phone and I think they were seriously understaffed at the time.
Once I submitted the claim by post (recorded delivery) the claim was settled in full within a week. They were also quite happy that I had the boat lifted out of the water again when we returned home so that my engineer could double check the repair that had been carried out in Guernsey.
DrBob
New member
I have been insured by N&G for over a year now and thankfully not had to make a claim. However, I am very impressed by how easy it is to get hold of them. I have made a number of changes to the policy so have called them on maybe 10-12 separate occasions - and apart from a couple of times early last year where I got a recorded message, I have since got through to a real human first time in a few rings. No call centre or asian outpost - but a real old fashioned office like it used to be last decade.
I get the impression that if you had a claim, there would be someone at the end of a phone to shout at - unlike most other organisations. BTW, I did try and renew the insurance this year by internet which failed. Maybe their internet system is screwed up - but a phone call the following day sorted it.
Hope that is of use
Dr Bob
I get the impression that if you had a claim, there would be someone at the end of a phone to shout at - unlike most other organisations. BTW, I did try and renew the insurance this year by internet which failed. Maybe their internet system is screwed up - but a phone call the following day sorted it.
Hope that is of use
Dr Bob
l'escargot
New member
I've been insured with them for about 6 years. Made a 3rd party claim, through a broker, a couple of years back which was handled totally to my satisfaction.
dulcibella
Active member
One claim 8 years ago - no problem. They also have a sensible attitude to extending cruising range.
