tcm
...
There's a problem with the boat. I report the problem. No action. So, I report the problem again, in detail. They agree to fix and a date. The date comes and goes. Eventually I ring them and go mad down the phone. The guy turns up the same day and fixes things. Then, the boss of the company rings me and tells me not to go mad, there no need for that sort of language. I say sorry, and the boss of the company says well that's ok, he knows it's frustrating, and it's all friends again.
Later, at a marina, we're mooring stern-to. The blokes from the marina turn up, and pull up the wrong forward lines, so they go around the prop. Not to worry, say the guys, the diver will sort that out tomorrow morning. No diver in the morning. Wife rings the marina to say where are they. A chap from the marina turns up. But he's not the diver. He says it's a public holiday and shrugs his shoulders. Tomorrow perhaps - no - that's Sunday, so it'll be Monday now. I go effing mental at the young chap and tellim we are leaving today. Worried at this outburst, the young man calls people on his mobile phon. The diver turns up within 20 minutes. Later, the marina boss comes down and asks if everything is sorted. Yes, we say. He says he's pleased that it's all sorted, but - there's absolutely no need WHATSOEVER to make a scene and shout at the staff. I say sorry.
But, as before, at the first few times of asking whilst being nice and pleasant, there was no action. Then, after I went beserk, I achieved the (not unreasonable) required response, which had already been promised. So, there WAS a need to go mad. Indeed, without me going mad, the problem would still be unresolved. So, I'm not really sorry for going up the wall. I'm sorry that me going mental is clearly the only trigger that the supplier/marina staff have ever had to lift their game. I'm sory that their boss left me to do his job of jolting them into action, whilst he avoided facing the music, waited until the problem was resolved before he strutted down to re-establish authority over me as the real "Boss", obviously much more important than "Customer" in his eyes. Or was he jealous that I can get his staff to perform whilst he can't? I'm sorry that the only way to get some people to do things is go raving mental, and then having to say sorry. Sorry.
Later, at a marina, we're mooring stern-to. The blokes from the marina turn up, and pull up the wrong forward lines, so they go around the prop. Not to worry, say the guys, the diver will sort that out tomorrow morning. No diver in the morning. Wife rings the marina to say where are they. A chap from the marina turns up. But he's not the diver. He says it's a public holiday and shrugs his shoulders. Tomorrow perhaps - no - that's Sunday, so it'll be Monday now. I go effing mental at the young chap and tellim we are leaving today. Worried at this outburst, the young man calls people on his mobile phon. The diver turns up within 20 minutes. Later, the marina boss comes down and asks if everything is sorted. Yes, we say. He says he's pleased that it's all sorted, but - there's absolutely no need WHATSOEVER to make a scene and shout at the staff. I say sorry.
But, as before, at the first few times of asking whilst being nice and pleasant, there was no action. Then, after I went beserk, I achieved the (not unreasonable) required response, which had already been promised. So, there WAS a need to go mad. Indeed, without me going mad, the problem would still be unresolved. So, I'm not really sorry for going up the wall. I'm sorry that me going mental is clearly the only trigger that the supplier/marina staff have ever had to lift their game. I'm sory that their boss left me to do his job of jolting them into action, whilst he avoided facing the music, waited until the problem was resolved before he strutted down to re-establish authority over me as the real "Boss", obviously much more important than "Customer" in his eyes. Or was he jealous that I can get his staff to perform whilst he can't? I'm sorry that the only way to get some people to do things is go raving mental, and then having to say sorry. Sorry.
