lustyd
Well-known member
Hmm I just went to have a look and my account is disabled, which is weird. Perhaps they didn't like the feedback I gave and they don't want more business from me
Must have changed in the last two years or so. Mrs S, when being duty beauty and her comradettes were available to chat by phone or email from 0800 t0 2000 when she worked for them.Apparently not obvious what the support number was or operating hours. I'd expect an online only course to have online support too which it may have but again not clear how to access.
Some people don't want to use the phone, my partner included. It's part of what makes the Internet so popular and inclusive.
For what it's worth, I'd say the opposite - online means you can set your own pace, whizz through stuff that you find easy and spend as long as you need on the harder bits, and reading different sources where you're not comprehensively sure if something. If you take your time and spread it over a couple of months you've got the opportunity to forget and relearn which is the best way to properly embed it long term.That's not the only advantage. I strongly recommend against the online courses
I haven't done DS online but my daughter did do Nav Essentials online. That was a bit of a test to see if she might progress to DS. She came to me, not the online support for help, and so I went to check what they had been teaching. The approaches felt very 2002 rather than 2022 (when she was doing it). So I would largely support your position BUT I think there are downsides to the classroom approach:
- Time commitment with no flexibility
- Location, I'm guessing there will be a once-a-year option close to me but otherwise a 100 mile round trip each day
- Not every instructor will be great, some might even teach the wrong answer!
- There will be other people on the course who may be very annoying; every tutor in every subject has encountered the person who tries to outwit the tutor or who dominates all the discussion with their particular curiosity.
- The pace (e.g. ability to rewatch a section) is set by the instructor not the student.
Im sure that the company will be sorry to hear of your experiences. I know for a fact they take...or certainly took....feedback very seriously. Have you spoken to them about it?I'm not saying it wasn't available, I'm saying that if it is it's not obvious to the end user sitting in the training screen. The interface is terrible in a lot of other ways too and reminds me of mid-1990s computer based training. At one point I had to put chevrons onto a line for CTS exercises and there was no explanation as to how to place them or move them or even what the exercise required. I had to randomly click about, then fail, then try again until it worked. It's indescribably frustrating to know the answer but not be able to confirm that due to poor software.
It wasn't even clear what the process was to take the exam, and much of their text turned out to be wrong
I left feedback after the course, yes. My account is now disabled though as I said, so presumably they didn't take it wellI
Im sure that the company will be sorry to hear of your experiences. I know for a fact they take...or certainly took....feedback very seriously. Have you spoken to them about it?
But I don't eat cake.....There are absolutely no downsides to the classroom approach, all you need is a friendly, helpful, experienced, charming, knowledgeable, flexible, adaptable, cake eating and coffee drinking instructor.
I have a bit of experience in such matters. The most difficult for me was the old, local Tech College, 26 week evening class. They were hard work. I've enjoyed a 2:1 course done over the kitchen table in an apartment in Mallorca, a 1:1 done over a dining table in a French ski chalet and plenty of small groups done in the classroom. Dealing with distractions is part of the instructor training. The pace is usually set by the students progress. You pays your money.............
Shouldn't matter. There is a phone number on the home page and email is easy too. Don't need your account active....did it expire?I left feedback after the course, yes. My account is now disabled though as I said, so presumably they didn't take it well
I was trying to log back in to see what support options are in the interface. The course expired/completed but no reason to expire the account. I think there's a general lack of awareness of how web platforms work these days that they need to look at. I've read many similar reports and spoken to a few other students with similiar experiences so I don't think this is unusual feedback.Don't need your account active....did it expire?
If you completed the exam, I think they disable access and send you a separate "revision" username and password.Hmm I just went to have a look and my account is disabled, which is weird. Perhaps they didn't like the feedback I gave and they don't want more business from me
If there is a way that you can guarantee that the instructor you get is all of those things (and hopefully shares the cake and coffee) then you are on a winner! Of course it needs to be my version of helpful and charming and flexible ;-) Recommendations can obviously help alot - but usually the recommendations are not as specific as the individual instructor but the school. I might go to the school you generated a recommendation for and end up with CpnSensible...There are absolutely no downsides to the classroom approach, all you need is a friendly, helpful, experienced, charming, knowledgeable, flexible, adaptable, cake eating and coffee drinking instructor.
I'm sure it is. Like everything some will be better at it than others. Just like some students will be better at dealing with distractions of home study than others.Dealing with distractions is part of the instructor training.
Presumably not really - the whole syllabus needs to be covered in the available time, perhaps there is some scope for extending, presumably no option to say actually you've had enough prior knowledge we can do the whole course in half the time? At home if you really struggle with meteorology you can spend much longer on that. If you happen to have a degree in meteorology you can pretty much skip the lessons and answer the questions. If you've never done tidal heights and secondary ports stuff you'll probably need every minute available in the class and can add as long a you want at home. If however you've actually been sailing around the East of England doing this stuff all the time in real life you will be asking when can you move on to the hard stuff!The pace is usually set by the students progress.
The courses are indeed in the process of being overhauled. Which has happened a lot over the many years they have been operating. Like any business, it doesn't pay to stand still.If you completed the exam, I think they disable access and send you a separate "revision" username and password.
You can definitely get support on the course by email.
I will agree navathome is a bit poor, though. Good enough, just about, but extremely basic for the amount they charge and I'd say well overdue a full overhaul.
He seems like a great instructor to me. I may not always agree with him, but I can't fault his approach or reasoning for that approach and that's what instructors need.and end up with CpnSensible
We would do some fun stuff with boats too! It's always been my belief that sailing is for enjoyment....courses should be energised by getting everyone involved and doing stuff. Even poly.He seems like a great instructor to me. I may not always agree with him, but I can't fault his approach or reasoning for that approach and that's what instructors need.
Of course there is, you weren’t paying attention, were you? I did say flexible and adaptable.……the whole syllabus needs to be covered in the available time, perhaps there is some scope for extending, presumably no option to say actually you've had enough prior knowledge we can do the whole course in half the time? At home if you really struggle with meteorology you can spend much longer on that. If you happen to have a degree in meteorology you can pretty much skip the lessons and answer the questions. If you've never done tidal heights and secondary ports stuff you'll probably need every minute available in the class and can add as long a you want at home. If however you've actually been sailing around the East of England doing this stuff all the time in real life you will be asking when can you move on to the hard stuff!
That was a couple of weeks ago so it definitely is still in thereFortunately placing chevrons onto a line is no longer part of the course, it seems