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Indian Call Centre staff are apparently getting it in the ear. Wonder how long it will be before the jobs are back in the UK?
Gordonmc
Well-Known Member
Would they behave differently if the centres were in the UK?
SWMBO works in a banking centre here and regulalrly gets it in the ear as well. One particularly intelligent punter even complained about having to speak to "another bloody jock".
Its a good job there was no video link because as well as being "a bloody jock" she's also of middle eastern extraction.
SWMBO works in a banking centre here and regulalrly gets it in the ear as well. One particularly intelligent punter even complained about having to speak to "another bloody jock".
Its a good job there was no video link because as well as being "a bloody jock" she's also of middle eastern extraction.
Sans Bateau
Well-Known Member
[ QUOTE ]
One particularly intelligent punter even complained about having to speak to "another bloody jock".
[/ QUOTE ]
That'll be RBS then?
One particularly intelligent punter even complained about having to speak to "another bloody jock".
[/ QUOTE ]
That'll be RBS then?
PCUK
Well-Known Member
The fatal flaw with all call centres is that you never get to speak to the same person twice, so your query is never anwered or properly dealt with. The business equivalent of fenders!
Sans Bateau
Well-Known Member
We must get 2 or 3 calls a week from 'somewhere' in the world, trying to sell us a new telephone service, some weeks can be worse. These calls often escape the internal filter and get through to me, thats OK.
I just tell them we dont have any phones here! Its amazing how many of them just except that!
I just tell them we dont have any phones here! Its amazing how many of them just except that!
CliveSmith
Well-Known Member
[ QUOTE ]
Indian Call Centre staff are apparently getting it in the ear. Wonder how long it will be before the jobs are back in the UK?
[/ QUOTE ]
Not soon enough. When our industrial heritage was lost oversea we became a nation of service providers.
Now even that is being farmed out to whoever will do it cheapest, just what work will there be left in this country?
Indian Call Centre staff are apparently getting it in the ear. Wonder how long it will be before the jobs are back in the UK?
[/ QUOTE ]
Not soon enough. When our industrial heritage was lost oversea we became a nation of service providers.
Now even that is being farmed out to whoever will do it cheapest, just what work will there be left in this country?
Rustyknight
Well-Known Member
[ QUOTE ]
just what work will there be left in this country?
[/ QUOTE ]
Moderating yachting forums p'raps? /forums/images/graemlins/laugh.gif
just what work will there be left in this country?
[/ QUOTE ]
Moderating yachting forums p'raps? /forums/images/graemlins/laugh.gif
Sans Bateau
Well-Known Member
Nobodies got time to work, there all on the forum!
absit_omen
Well-Known Member
The jobs will have to go to Indonesia, China and South America before getting back to us. By that time we should be sufficiently Third World.
cliff
Well-Known Member
[ QUOTE ]
Indian Call Centre staff are apparently getting it in the ear. Wonder how long it will be before the jobs are back in the UK?
[/ QUOTE ]It would not be very long if everyone refused to talk to "non UK" call centers. I complained to my pension company and they gave me the number of their UK call center. My previous Insurance company did not have any UK call centers so I changed the insurance company to one that does not have "non UK" call centers and to date has no plans to farm the work out.
As with many situations it is the consumer that has the power to change if they would get together and refuse to accept the unacceptable situation. While consumers continue to use "non UK" call centers the majority of companies will not change.
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"Artificial intelligence is no match for natural stupidity"
Indian Call Centre staff are apparently getting it in the ear. Wonder how long it will be before the jobs are back in the UK?
[/ QUOTE ]It would not be very long if everyone refused to talk to "non UK" call centers. I complained to my pension company and they gave me the number of their UK call center. My previous Insurance company did not have any UK call centers so I changed the insurance company to one that does not have "non UK" call centers and to date has no plans to farm the work out.
As with many situations it is the consumer that has the power to change if they would get together and refuse to accept the unacceptable situation. While consumers continue to use "non UK" call centers the majority of companies will not change.
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alistairedw
Well-Known Member
This is my view as well. I use RBS phone banking and find their UK based call centre excellent. If they move it off shore I will change my bank.
UK banks are extremely profitable, and have no real justification for using overseas call centres other than sheer greed.
I believe that banks and other organisations which derive most of their income from UK residents have a moral obligation to provide employment within the UK.
It may be impossible to manufacture products in the UK anymore but there really is no excuse for exporting service sector jobs.
UK banks are extremely profitable, and have no real justification for using overseas call centres other than sheer greed.
I believe that banks and other organisations which derive most of their income from UK residents have a moral obligation to provide employment within the UK.
It may be impossible to manufacture products in the UK anymore but there really is no excuse for exporting service sector jobs.
phanakapan
Well-Known Member
Well I would rather deal with an educated, articulate, hard working, pleasant mannered, efficient Indian call centre worker than the 'British' opposite- my son did a stint in a call centre and couldn't give a s**t about his job, nor could most of his colleagues.- Gordonmc I'm not getting at your wife btw /forums/images/graemlins/smile.gif
sighmoon
Well-Known Member
Ah, the end of Empire...
Personaly, I have no objection to speaking to someone in India. We have no more right to wealth than they have. We complain about globalisation because it makes us poorer in the loss of a few jobs, but it also makes the goods we buy cheaper, (making us richer) and, as the third world gets richer, provides another market for British companies (richer still).
Everyone's a winner.
Personaly, I have no objection to speaking to someone in India. We have no more right to wealth than they have. We complain about globalisation because it makes us poorer in the loss of a few jobs, but it also makes the goods we buy cheaper, (making us richer) and, as the third world gets richer, provides another market for British companies (richer still).
Everyone's a winner.
Phoenix of Hamble
Well-Known Member
Quite agree.......
And also, I have no objection to people having an objection to an Indian Call Centre... its personal choice..... but I won't support the idea of being abusive.... a simple "no thanks", and put the phone down has exactly the same effect....
And also, I have no objection to people having an objection to an Indian Call Centre... its personal choice..... but I won't support the idea of being abusive.... a simple "no thanks", and put the phone down has exactly the same effect....
10tuskar
Well-Known Member
I do`nt use foreign call centres for my computer questions as it costs too much and you are no better off after an expensive phone call with an operator who says he is british!!! but with a strong accent.
If companies make their profits in britain why no the jobs.
If companies make their profits in britain why no the jobs.
tcm
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\"sheer greed\"
um well sort of. Directors of large banks are under pressure not just to make piles of loot but to make increasingly large piles of loot. Else heave ho and get someone else in who will cut costs. Greed spread all about the system i suppose.
um well sort of. Directors of large banks are under pressure not just to make piles of loot but to make increasingly large piles of loot. Else heave ho and get someone else in who will cut costs. Greed spread all about the system i suppose.
alistairedw
Well-Known Member
Re: \"sheer greed\"
Directors can also build profits by giving their customers what they want, such as UK based call centre staff.
Cost cutting presumably does not work if as a consequence you end up losing customers.
Directors can also build profits by giving their customers what they want, such as UK based call centre staff.
Cost cutting presumably does not work if as a consequence you end up losing customers.
absit_omen
Well-Known Member
Re: \"sheer greed\"
"Hello Bank, I am going to take my overdraft elsewhere if you use a foreign call centre"
"Oh dear, sorry customer - in that case we will cancel all the plans, stay in UK and explain to our shareholders why the drop in their dividends"
Asif! (apologies to Pakistanis).
"Hello Bank, I am going to take my overdraft elsewhere if you use a foreign call centre"
"Oh dear, sorry customer - in that case we will cancel all the plans, stay in UK and explain to our shareholders why the drop in their dividends"
Asif! (apologies to Pakistanis).
cliff
Well-Known Member
Re: \"sheer greed\"
Exactly. I agree that giving the "non UK" call center operative abuse is not the answer, rather a firm "No Thanks" is a better solution along with changing your bank, insurance co. or whatever to one that has UK based customer services.
I also agree thet it is sheer greed on the part of many companies using "non UK" based call centers.
Personally I will not deal with a company that use "non UK" call centers if there is an alternative which todate I have always found there is either by changing company or being given the phone number of the UK call center.
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"Artificial intelligence is no match for natural stupidity"
Exactly. I agree that giving the "non UK" call center operative abuse is not the answer, rather a firm "No Thanks" is a better solution along with changing your bank, insurance co. or whatever to one that has UK based customer services.
I also agree thet it is sheer greed on the part of many companies using "non UK" based call centers.
Personally I will not deal with a company that use "non UK" call centers if there is an alternative which todate I have always found there is either by changing company or being given the phone number of the UK call center.
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[2068]
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Re: \"sheer greed\"
Is the policy by some (already profitable) companies to make even bigger profits by outsourcing all their workforce a bit shortsighted, because the workforce (plus workforces of all other companies) are collectively their consumer base ?
Or is this a good way of sharing out all our wealth across the world, and helping China and India become more developed, thus expanding the global market ?
dv.
Is the policy by some (already profitable) companies to make even bigger profits by outsourcing all their workforce a bit shortsighted, because the workforce (plus workforces of all other companies) are collectively their consumer base ?
Or is this a good way of sharing out all our wealth across the world, and helping China and India become more developed, thus expanding the global market ?
dv.
