SteveHarris
New Member
I thought that the members on here would like to see my 4.5 year old Brenderup trailer mainly because they make boat trailers, just in case you are thinking of buying one, you may like to think of mine.
I purchased this from a very reputable retailer, Trident Trailers who have several outlets in Kent, their service is second to none and I will say that they have tried very hard to enable satisfactory repair or replacement of some what rusty unit, but the manufacturers think it is ok to supply the parts (as a gesture of good will!!) and leave me with a £250 labour and parts bill, I paid some £1200 for this trailer and have only used it for four camping trips, a couple of trips to the rubbish tip and to help move some scout tents for my local unit.
It has been stored in my garden since day one, never full of water, or any kind of rubbish, I have only ever lent it to someone once and that was the day before these pictures were taken, so not his fault.
Brenderup have said the rust must have been caused by contamination of either WATER or CHEMICALS, I told them that I do not have any chemicals as I am a domestic user, and as far as water contamination, do they mean that you cannot get a galvanised trailer wet, I did not get an answer to this question. Their UK sales director is most insistant that it is chemical contamination, their UK sales manager said "IN MY OPINION THAT TRAILER NEEDS TO BE SCRAPPED OR REBUILT", that makes me feel really great, I thought that I was buying a trailer that would last me for years and not something that I now know was a short term investment. As far as <span style="color:red"> Trident Trailers are concerned, following a detailed inspection, their local manager said " this should never have happened, this is made from galvanized sheet steel, even to a trailer of this age".
</span>
To prove a point, I even offer to let Brenderup carry out any forensic testing they wanted (at their expense) to prove that it is not chemical contamination, <span style="color:red"> they failed to respond to my offer!! </span>
I wonder what state this trailer would be in if it had been exposed to salt water!!, which it has not at any point.
Even though there is clearly a quality issue, Brenderup choose to hide behind assumption rather than fact, if they are so sure that the rust is due to chemical contamination why don’t they carry out tests, and they will then know the truth, or are they frightened of the truth, I don't know the answer, but I will keep everyone posted on any progress as it may help you to decide if this make of trailer is worth the money.
The rust seen in some of these pictures is so bad it is <span style="color:red"> flaking </span> .
You would like to think that any company would be concerned that they may have a problem with the quality of the odd product, but not Brenderup, <span style="color:red"> their UK sales manager said in an email:
"Whether the trailer has been contaminated by any chemical by you or a third party or has been in a similar enviroment unintensionaly while being in your possession we do not know, but we have never in the past on record had a similar rust situation on any trailer, and we have sold more than 700000 trailers over the years.
Trailers do not turn rusty overnight. If you do see any rust on a trailer this will be on the edges where the metal has been cut or there have been damages on a trailer.
We are sorry but there are no more we can do for you in this respect." </span>
They will not accept the fact that this trailer has not been in contact with any chemicals. But they have no proof that it has!! Only pure assumption!
Brenderup must be the perfect company that have never had a problem, but they have now and are failing to accept it! /forums/images/graemlins/frown.gif
I purchased this from a very reputable retailer, Trident Trailers who have several outlets in Kent, their service is second to none and I will say that they have tried very hard to enable satisfactory repair or replacement of some what rusty unit, but the manufacturers think it is ok to supply the parts (as a gesture of good will!!) and leave me with a £250 labour and parts bill, I paid some £1200 for this trailer and have only used it for four camping trips, a couple of trips to the rubbish tip and to help move some scout tents for my local unit.
It has been stored in my garden since day one, never full of water, or any kind of rubbish, I have only ever lent it to someone once and that was the day before these pictures were taken, so not his fault.
Brenderup have said the rust must have been caused by contamination of either WATER or CHEMICALS, I told them that I do not have any chemicals as I am a domestic user, and as far as water contamination, do they mean that you cannot get a galvanised trailer wet, I did not get an answer to this question. Their UK sales director is most insistant that it is chemical contamination, their UK sales manager said "IN MY OPINION THAT TRAILER NEEDS TO BE SCRAPPED OR REBUILT", that makes me feel really great, I thought that I was buying a trailer that would last me for years and not something that I now know was a short term investment. As far as <span style="color:red"> Trident Trailers are concerned, following a detailed inspection, their local manager said " this should never have happened, this is made from galvanized sheet steel, even to a trailer of this age".
</span>
To prove a point, I even offer to let Brenderup carry out any forensic testing they wanted (at their expense) to prove that it is not chemical contamination, <span style="color:red"> they failed to respond to my offer!! </span>
I wonder what state this trailer would be in if it had been exposed to salt water!!, which it has not at any point.
Even though there is clearly a quality issue, Brenderup choose to hide behind assumption rather than fact, if they are so sure that the rust is due to chemical contamination why don’t they carry out tests, and they will then know the truth, or are they frightened of the truth, I don't know the answer, but I will keep everyone posted on any progress as it may help you to decide if this make of trailer is worth the money.
The rust seen in some of these pictures is so bad it is <span style="color:red"> flaking </span> .
You would like to think that any company would be concerned that they may have a problem with the quality of the odd product, but not Brenderup, <span style="color:red"> their UK sales manager said in an email:
"Whether the trailer has been contaminated by any chemical by you or a third party or has been in a similar enviroment unintensionaly while being in your possession we do not know, but we have never in the past on record had a similar rust situation on any trailer, and we have sold more than 700000 trailers over the years.
Trailers do not turn rusty overnight. If you do see any rust on a trailer this will be on the edges where the metal has been cut or there have been damages on a trailer.
We are sorry but there are no more we can do for you in this respect." </span>
They will not accept the fact that this trailer has not been in contact with any chemicals. But they have no proof that it has!! Only pure assumption!
Brenderup must be the perfect company that have never had a problem, but they have now and are failing to accept it! /forums/images/graemlins/frown.gif
