Thanks matt, the prices look similar so will probably give them a go next time, I was kind of hoping for someone to jump in and say how good they normally were but no cigar this time it appears.
It's not the first time I've used them and not the first time it's gone awry so maybe I'll take the hint, 2 out of 2 glitches speak for themselves.
I used them last summer for a Yanmar saildrive anode. Even though the shop was closed for the owner's summer break, I was still able email him and get the part I needed within a couple of days. However, the part was delivered direct from the manufacturer to FYH's marina office.