hlb
RIP
About six months ago, we got broadband. I never thort we could get it, the local BT man did not believe it, but Wanadoo said O yes you can. So we got it and as it happened, a new confuser. So between me and the expert computer man, we connected it. But did it work, no. So rang Wanadoo, press this button, music etc. Oh, you got a fax machine, well that’s no good….Sky Arrggg, get rid of that, uninstall broadband, reload it.
But can I just have an engineer please. No!! Rang BT. Oh you must deal with Wanadoo. So over six months the broadband worked on and off. Crawling about under desks, unplugging faxes and phones, plugging them in again, countless phone calls to Wanadoo. Loads of help from Col on here.
So last week we finally got a BT engineer to look at the problem. He said he was amazed it worked at all!! Well it sort of worked for another day or two, then stopped never to reappear. So rang Wanadoo seven times yesterday.
Can we go back on dial up and cancel broadband, BT says it’s knackered and they cant mend it, too far from exchange!
But you have to have it. One bod said. You have a years contract, that you cant get out of!!!
Seven times I was told that broadband could not cancel and reconnect dial up, they kept putting me through to dial up dept, who course said that they could not deal with broadband customers!
It transpired in the end, that whilst the upgrade departments are open all weekend, downgrade dept is hardly open at all!!
So today I disconnected the broad band and went back to dial up. All by my self.
So why could all those muppets not just say. Disconnect the f-ing broadband, your dial up thingy is still connected and we’ll sort it all out on Monday!!
But can I just have an engineer please. No!! Rang BT. Oh you must deal with Wanadoo. So over six months the broadband worked on and off. Crawling about under desks, unplugging faxes and phones, plugging them in again, countless phone calls to Wanadoo. Loads of help from Col on here.
So last week we finally got a BT engineer to look at the problem. He said he was amazed it worked at all!! Well it sort of worked for another day or two, then stopped never to reappear. So rang Wanadoo seven times yesterday.
Can we go back on dial up and cancel broadband, BT says it’s knackered and they cant mend it, too far from exchange!
But you have to have it. One bod said. You have a years contract, that you cant get out of!!!
Seven times I was told that broadband could not cancel and reconnect dial up, they kept putting me through to dial up dept, who course said that they could not deal with broadband customers!
It transpired in the end, that whilst the upgrade departments are open all weekend, downgrade dept is hardly open at all!!
So today I disconnected the broad band and went back to dial up. All by my self.
So why could all those muppets not just say. Disconnect the f-ing broadband, your dial up thingy is still connected and we’ll sort it all out on Monday!!
