PeterGibbs
New member
A sad story.
Remedies:
1. Have you given the first engineer an opportunity to put right the problems arising from his work? He is entitled to this. Serve notice of problems in writing and in detail - you will need this if taking further action. Give him 14 days. Stick to the facts, no emotional outpourings.
2. Still not satisfied? Write again and put him on notice of his failings and copy the local Trading Standards Office.
3. No response? Get another engineer to put all matters right, produce a written report on what he found, and serve notice of claim against the first engineer for his shortcomings.
4. No response? Send him a letter before action for recovery and 14 days to respond.
5. No response? File papers with the small claims court. The court will send the papers to the engineer and seek a response. If the engineer does not repond satisfactorily (you will see any response) a court hearing will be set.
6. Worth going down this route? If the recoverable sum is significant, say, £500+, a win will be in your interests. If the engineer is a "man of straw", even if you win the case, you will receive no recompense, or a few dribbles to show the court he tried.
The facts are that marine engineers need watching - all of them - productivity in this sector is appalling, time is charged, not work done, and collateral damage is seldom owned up to. Most owners are not present when Charlie turns up on site, has a fag, phones his friends, and sometime later slowly gets on with the job, until something more interesting grabs his attention. So often work is taken offsite - a device for spinning time and holding on to something of value to ensure he gets paid / the job is not allocated elsewhere. Forgetting what he's done, or not having the right parts, he charges you for phoning suppliers / picking up parts etc.
Pessimistic of me? I've seen it, and I'm sorry for you. But the only way forward in future is to get a firm quotation (not an estimate) for work and parts, pay only when the gear is proven recommissioned and operating satisfactorily, and supervise all operations closely. Otherwise you might as well post a blanc cheque......
PWG
Remedies:
1. Have you given the first engineer an opportunity to put right the problems arising from his work? He is entitled to this. Serve notice of problems in writing and in detail - you will need this if taking further action. Give him 14 days. Stick to the facts, no emotional outpourings.
2. Still not satisfied? Write again and put him on notice of his failings and copy the local Trading Standards Office.
3. No response? Get another engineer to put all matters right, produce a written report on what he found, and serve notice of claim against the first engineer for his shortcomings.
4. No response? Send him a letter before action for recovery and 14 days to respond.
5. No response? File papers with the small claims court. The court will send the papers to the engineer and seek a response. If the engineer does not repond satisfactorily (you will see any response) a court hearing will be set.
6. Worth going down this route? If the recoverable sum is significant, say, £500+, a win will be in your interests. If the engineer is a "man of straw", even if you win the case, you will receive no recompense, or a few dribbles to show the court he tried.
The facts are that marine engineers need watching - all of them - productivity in this sector is appalling, time is charged, not work done, and collateral damage is seldom owned up to. Most owners are not present when Charlie turns up on site, has a fag, phones his friends, and sometime later slowly gets on with the job, until something more interesting grabs his attention. So often work is taken offsite - a device for spinning time and holding on to something of value to ensure he gets paid / the job is not allocated elsewhere. Forgetting what he's done, or not having the right parts, he charges you for phoning suppliers / picking up parts etc.
Pessimistic of me? I've seen it, and I'm sorry for you. But the only way forward in future is to get a firm quotation (not an estimate) for work and parts, pay only when the gear is proven recommissioned and operating satisfactorily, and supervise all operations closely. Otherwise you might as well post a blanc cheque......
PWG