mustard
New member
And they still haven't got a current brochure !!
What Bugs you about the marine industry ?
- Thread starter PGD
- Start date
gbw
New member
I am concerned about your posting and would appreciate being able to talk to you about it. I do not have your number so would you phone me?
Gerard Wainwright
Sealine
01562 740900 Tuesday onwards.
Gerard Wainwright
Sealine
01562 740900 Tuesday onwards.
firstspirit
New member
Dear PGD, Peter,
People who do nothing about it except whinge endlessly is my answer, but it is not exclusive to the marine industry as we all know.
Complain the next time you are over charged for something, nobody could ever get ripped off for anything if people cherished their lovely FREEDOM TO CHOOSE.
Fight for it, stand for it, damn well use it, vote with your feet and your wallet and make sure that they (the ripp-off merchants, which is just about every bugger in the country!) know about it and tell everyone in the shop, everyone outside the shop, everyone in the street, all your neighbours, your mum your dad and everyone who knows you, that for evermore you will never whinge ever again, that youv'e decided to be resolute and change to become a full time professional complainer..
YES! YES! YES! Do it, Do it, Do i.t
And the next time someone near you, has even the slightest sniff or a tiny whimper of a whinge, about costs, COMPLAIN TO THEM IMEDIATELY.....cause they are the bloody reason this nonsense goes on in the first place.
£2.63 for a jubillee clip! That'll do nicely Sir!
Regards,
Firstspirit.
People who do nothing about it except whinge endlessly is my answer, but it is not exclusive to the marine industry as we all know.
Complain the next time you are over charged for something, nobody could ever get ripped off for anything if people cherished their lovely FREEDOM TO CHOOSE.
Fight for it, stand for it, damn well use it, vote with your feet and your wallet and make sure that they (the ripp-off merchants, which is just about every bugger in the country!) know about it and tell everyone in the shop, everyone outside the shop, everyone in the street, all your neighbours, your mum your dad and everyone who knows you, that for evermore you will never whinge ever again, that youv'e decided to be resolute and change to become a full time professional complainer..
YES! YES! YES! Do it, Do it, Do i.t
And the next time someone near you, has even the slightest sniff or a tiny whimper of a whinge, about costs, COMPLAIN TO THEM IMEDIATELY.....cause they are the bloody reason this nonsense goes on in the first place.
£2.63 for a jubillee clip! That'll do nicely Sir!
Regards,
Firstspirit.
mustard
New member
Gladly, but in all fairness I should say in this forum that Sealine has responded to my enquiries better than the other two big shooters I have contacted. Some issues I will raise with you....
PGD
New member
Good points and well raised - stats show that if someone receives bad service then they will tell around 11-13 people - conversely if they receive good service they will only tellabout 3.
I need to know about all the good stuff as well as the bad - I'm about to launch something that has been missing from this industry but I need help and suuport to do it - if you all want to change this industry get in touch and I'll fill you in.
Regards and happy boating
Peter
I need to know about all the good stuff as well as the bad - I'm about to launch something that has been missing from this industry but I need help and suuport to do it - if you all want to change this industry get in touch and I'll fill you in.
Regards and happy boating
Peter
PGD
New member
Great point I too spoke to Fairline HQ and was sent the origianl paperwork, invoice etc on my boat - very helpful indeed.
Name and Shame - I agree so long as it’s credible, professional and accurate and voted upon by the public and not just a slanderous slanging of the company concerned. Balance is the key as I have said on many other subjects to do with reputation – remember it takes years to build a reputation and minutes to loose it
Peter
Name and Shame - I agree so long as it’s credible, professional and accurate and voted upon by the public and not just a slanderous slanging of the company concerned. Balance is the key as I have said on many other subjects to do with reputation – remember it takes years to build a reputation and minutes to loose it
Peter
PGD
New member
Dear Mr - No Profile - are you being a tad sarchastic or do you actualy want to bring some standards to the marine industry your post could be interpreted in many ways so tell me in which way you want to be treated ?
Let me know - I'm all ears ;-)
Peter
A whinger no, but someone who belives in standards yes - failing that I sue !!! cos I can I'm the F in customer!!!!
Let me know - I'm all ears ;-)
Peter
A whinger no, but someone who belives in standards yes - failing that I sue !!! cos I can I'm the F in customer!!!!
ari
Well-known member
Re: Time for change !!!
"Poster: PGD
Subject: Re: Time for change !!!
HI, used to be in construction and commercail estate agency now in marketing, know what you mean. But I intend to bring about chnage, not atree hugging or antagonistic way, but something far more credible, like I said watch this space and keep me posted - remember we are all the eyes ans ears on this industry
Peter "
So whats the grand scheme then Peter?
Ari.
"Poster: PGD
Subject: Re: Time for change !!!
HI, used to be in construction and commercail estate agency now in marketing, know what you mean. But I intend to bring about chnage, not atree hugging or antagonistic way, but something far more credible, like I said watch this space and keep me posted - remember we are all the eyes ans ears on this industry
Peter "
So whats the grand scheme then Peter?
Ari.
PGD
New member
Re: Time for change !!!
Hi - but oh dear another Mr no profile - no boat? - sorry mate you'll have to wait a bit - I smell marine industry a sniffing ???? Nice to see MDL talking honestly and Sealine acknowledging a customer complaint.
All will be published in good time, but this post has got everyone fired up as I though it would - but what is interesting is that the one's who ask questions and through mud are from the marine industry, while the ones who provide accounts of poor service come clean and have nothing to hide.
Time to catch a snake an guide it’s path ?
Hi - but oh dear another Mr no profile - no boat? - sorry mate you'll have to wait a bit - I smell marine industry a sniffing ???? Nice to see MDL talking honestly and Sealine acknowledging a customer complaint.
All will be published in good time, but this post has got everyone fired up as I though it would - but what is interesting is that the one's who ask questions and through mud are from the marine industry, while the ones who provide accounts of poor service come clean and have nothing to hide.
Time to catch a snake an guide it’s path ?
chippie
New member
Re: Time for change !!!
So it's snake oil you'll be selling
No profile from me either!
So it's snake oil you'll be selling
No profile from me either!
ari
Well-known member
Re: Time for change !!!
Err, rightio then, well do let us know when you've got an idea...
:-S
Ari.
Err, rightio then, well do let us know when you've got an idea...
:-S
Ari.
BarryH
Active member
Re: Funnily enuff...
Ahh, the big hunt for the perfect boat. I had that, and the dealer that sold it to me was no better than a dodgy second hand car sales spiv. OK so the boat was a trade in, was'nt in great condition and wasn't mega bucks. But it was the model i wanted. 3 trips to B'ham from deepest surrey and a few harsh words, a deal was stuck. The final lever was that he got the money for it when it was delivered to Poole, and not before. Saying that I would NEVER go to that company again, even tho they now import a certain range of boats that have caught my eye.
So what bugs me about the boating industry... The whole bloody lot of it. I now only go to a marine "dealer" when I really have too. With a little home work and a bit of leg work, you can normally find what you want from a non marine outlet. If you want a "trad" boat hook head in brass, give me a call, I'm in the blind industry!!
OK, to hell with it. Unbolt it and we'll use it as an anchor!
Ahh, the big hunt for the perfect boat. I had that, and the dealer that sold it to me was no better than a dodgy second hand car sales spiv. OK so the boat was a trade in, was'nt in great condition and wasn't mega bucks. But it was the model i wanted. 3 trips to B'ham from deepest surrey and a few harsh words, a deal was stuck. The final lever was that he got the money for it when it was delivered to Poole, and not before. Saying that I would NEVER go to that company again, even tho they now import a certain range of boats that have caught my eye.
So what bugs me about the boating industry... The whole bloody lot of it. I now only go to a marine "dealer" when I really have too. With a little home work and a bit of leg work, you can normally find what you want from a non marine outlet. If you want a "trad" boat hook head in brass, give me a call, I'm in the blind industry!!
OK, to hell with it. Unbolt it and we'll use it as an anchor!
PGD
New member
Re: Time for change !!!
ok then I'll tell all but in a bit, I have the idea welll forumulated just wanted to test the waters a bit to see what people have to say.
Be in touch
Peter
ok then I'll tell all but in a bit, I have the idea welll forumulated just wanted to test the waters a bit to see what people have to say.Be in touch
Peter
firstspirit
New member
Dear PGD,
I am on your side and an active complainer at that.
I complain always to the source of the problem. My present situation, is, as you can see from the posting and threads therein, a very sensitive matter and whilst naming and shaming is some-times the prefered option, on this occassion there may well be room, directly because of being listed on these forums, that the operator may change their present agressive position.
Hence the no profile, as we would not want an accidental release of sensitive information.
I wish you every success in your efforts, I hope I may drop in on you again sometimes, but for the time being Firstspirit is my only ID and it has to stay that way until matters are resolved.....OR NOT....We just have to wait and see.
Regards.
Firstspirit.
I am on your side and an active complainer at that.
I complain always to the source of the problem. My present situation, is, as you can see from the posting and threads therein, a very sensitive matter and whilst naming and shaming is some-times the prefered option, on this occassion there may well be room, directly because of being listed on these forums, that the operator may change their present agressive position.
Hence the no profile, as we would not want an accidental release of sensitive information.
I wish you every success in your efforts, I hope I may drop in on you again sometimes, but for the time being Firstspirit is my only ID and it has to stay that way until matters are resolved.....OR NOT....We just have to wait and see.
Regards.
Firstspirit.
hlb
RIP
Many complaints but the most valid comes from my mechanic who was looking for the fault on my four year old Raythion Auto Pilot. The pump had leaked oil into the motor. Should have been no problem to fit a new oil seal for a couple of quid. But no. Theres no way of mending it so new pump. £400. I thought I was buying the best. Built for the sea. No it's just crap. Very expencive crap. My mechanic agrees.
No one can force me to come here-----------
----- I'm a Volunteer!!!
Haydn
No one can force me to come here-----------
----- I'm a Volunteer!!!
Haydn
BrendanS
Well-known member
Bouquets and Brickbats. Well, I've got a bouquet for Gibbs Marine in Shepperton. Bought a Regal 2150 on a whim at the London boatshow in Jan 99. Kept it on the Thames at Wargrave for 2 years which was fun, but not what it was built for, and once I had a rack berth down at Lymington after a reasonably lengthy wait, moved it to the Solent last year. Had some problems with it once I got it out to sea, including water in the cuddy cabin, 'headlamps' falling out, and full canopy not fitting properly.
I contacted Gibbs who arranged for the US field engineer who comes over once a year to do some work. In honesty, this did take a while to arrange, and they did have the boat for nearly a month, and I did have to pay transportation to and from Lymington/Shepperton.
He reglassed and resealed all sort of bits, got into the cuddy with bleach to do a very impressive job of cleaninging the mildew that had been caused as a result of the permanently wet cabin, fixed new type lamps that were imported from US that no longer drop out, fixed the canopy, and then did a whole lot more...he realised the fitted CD/radio had dropped out and become damaged, so ordered and fitted a new (high quality) Kenwood system in such a way it can no longer drop out , and I even realised he had replaced the original battery powered carbon monoxide monitor with a new 12v wired in replacement. Quite an impressive list at the end of the day for a 3 year old boat.
Then I was planning on a visit to Salcombe a few weekends ago, and boatyard called to say there was a crack in the hull which they'd noticed while forklifting into the water. A call to Gibbs: they asked for digital photos to send to Regal in US, and 48 hours later a response to say they'd repair it under hull warranty. Local repairer they asked for quote has asked for surveyor to get involved, and I've been away on holiday for last 2 weeks, so hoping for an update tomorrow.
All together, this is not the response I've been led to expect from the Marine industry, so am more than happy to pass on a very positive experience about a dealer and manufacturer who look after their customers.
Brendan
I contacted Gibbs who arranged for the US field engineer who comes over once a year to do some work. In honesty, this did take a while to arrange, and they did have the boat for nearly a month, and I did have to pay transportation to and from Lymington/Shepperton.
He reglassed and resealed all sort of bits, got into the cuddy with bleach to do a very impressive job of cleaninging the mildew that had been caused as a result of the permanently wet cabin, fixed new type lamps that were imported from US that no longer drop out, fixed the canopy, and then did a whole lot more...he realised the fitted CD/radio had dropped out and become damaged, so ordered and fitted a new (high quality) Kenwood system in such a way it can no longer drop out , and I even realised he had replaced the original battery powered carbon monoxide monitor with a new 12v wired in replacement. Quite an impressive list at the end of the day for a 3 year old boat.
Then I was planning on a visit to Salcombe a few weekends ago, and boatyard called to say there was a crack in the hull which they'd noticed while forklifting into the water. A call to Gibbs: they asked for digital photos to send to Regal in US, and 48 hours later a response to say they'd repair it under hull warranty. Local repairer they asked for quote has asked for surveyor to get involved, and I've been away on holiday for last 2 weeks, so hoping for an update tomorrow.
All together, this is not the response I've been led to expect from the Marine industry, so am more than happy to pass on a very positive experience about a dealer and manufacturer who look after their customers.
Brendan
PGD
New member
Hi, thanks for the comments, I understand your situation.
I do complain but not to the extent of being a Victor Meldrew it has to be valid and with due reason. The refit on my engine last year was better than brilliant so I told the guys that, similarly the recommissioning of my water systems left the locker with water in it and unconnected calorifier straps – so I told them that too.
As I’ve said before it’s about balance and I believe with a bit of effort from like minded, balance folk we can demonstrate to the industry that there are “opportunities for improvement” and that they can no long dictate to the market place.
Keep in touch
I do complain but not to the extent of being a Victor Meldrew
it has to be valid and with due reason. The refit on my engine last year was better than brilliant so I told the guys that, similarly the recommissioning of my water systems left the locker with water in it and unconnected calorifier straps – so I told them that too.As I’ve said before it’s about balance and I believe with a bit of effort from like minded, balance folk we can demonstrate to the industry that there are “opportunities for improvement” and that they can no long dictate to the market place.
Keep in touch
G
Guest
Guest
Marine toilets
In particular, Jabsco's inability to make one that lasts. I've just replace my third pump assembly in 12 months. It's a reall downer when you push the handle down, and the thing sprays the toilet's contents all over your shins...
In particular, Jabsco's inability to make one that lasts. I've just replace my third pump assembly in 12 months. It's a reall downer when you push the handle down, and the thing sprays the toilet's contents all over your shins...
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