Sneaky Pete
Member
Had some hull repair work done by local yard. Is it normal practice for boat repair yards not to offer guarantees or warranties on their completed work, I'd get a guarantee if it had been my car in a body shop repair.
Warranties
- Thread starter Sneaky Pete
- Start date
Poignard
Well-known member
Nothing to stop you asking for one. If it's refused you might decide to have the work done somewhere else.
But anyway, you have protection under consumer law, just as you would expect to have for any other service you pay for.
But anyway, you have protection under consumer law, just as you would expect to have for any other service you pay for.
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Tranona
Well-known member
"Warranties" are generally not worth the paper they are written on as consumer law generally gives greater protection. Warranties work with high volume consumer items such as cars because they cut out a lot of the hassle by stating what is specifically covered and underwritten by the manufacturer even though you do not have a contract with the manufacturer.
An individual piece of repair work is very different as your contract is direct with the repairer and is a bespoke piece of work. If it is significant work or has structural implications then it may be worth considering having a third party surveyor supervise the work. Invariably when there is a dispute about subsequent failure of the repair it comes down to a contest between "experts" so worth having your own expert involved from the beginning.
An individual piece of repair work is very different as your contract is direct with the repairer and is a bespoke piece of work. If it is significant work or has structural implications then it may be worth considering having a third party surveyor supervise the work. Invariably when there is a dispute about subsequent failure of the repair it comes down to a contest between "experts" so worth having your own expert involved from the beginning.
Stemar
Well-known member
"All our products carry a lifetime warranty"
"It broke, I want it fixed under warranty"
"It broke? That means it came to the end of its life, and the warranty has expired"
"It broke, I want it fixed under warranty"
"It broke? That means it came to the end of its life, and the warranty has expired"
Poignard
Well-known member
"All our products carry a lifetime guarantee"
Mayfly Products Ltd
Mayfly Products Ltd
AntarcticPilot
Well-known member
My first wife worked in Consumer Protection for many years, and her view was as @Tranona says - that IN THE UK warranties don't provide much, if anything, over your statutory rights. All they do is sometimes make it slightly easier to claim, and indicate the extent to which the supplier will back the retailer's obligations! It is worth noting that the "merchantable quality" requirement is NOT time limited - if goods fail in a manner that they could not be expected to (i.e. not wear and tear or lifetime limited components), then it doesn't matter how old it is. But please note my emphasis!
OCuea
N/A
What a horrible company. Hope they are a one-off. Name and shame time?
ylop
Well-known member
I think it would depend on the body shop. A business with several employees, decent facilities and primarily doing insurance work - yes you would at least for technically straightforward stuff like replacing panels and painting.
The one man band working in a ropey wee shed up some back alley who quite likes cash and can often make a mess look good without full replacement parts etc perhaps not so likely!
Boatyards will be similar - there are large and small options with different styles! If you want work to carry a guarantee it might be you get the equivalent of “we’ll have to replace the panel and repay the whole thing” when some filler and a rattle can was more your budget!
Stemar
Well-known member
Just a bit of humour. I hope it's pure fiction, though I did hear a couple of stories that came perilously close some years ago.
Moodysailor
Well-known member
I work in the marine industry. Warranty for goods & materials is very different from a warranty for perfromance or services. The company may be willing to give a warranty on the materials (and these are protected by consumer law in the UK also), this will be easy enough. A performance warranty is unlikely to apply in this case.
For workmanship, warranties can vary a lot. Many small business won't give any warranty for workmanship and a business that will may only offer a few months at most. A workmanship warranty needs to be clearly defined as it absolutely should not be subjective - anything ambiguous or subjective will only make the lawyers rich if there is a problem later.
For workmanship, warranties can vary a lot. Many small business won't give any warranty for workmanship and a business that will may only offer a few months at most. A workmanship warranty needs to be clearly defined as it absolutely should not be subjective - anything ambiguous or subjective will only make the lawyers rich if there is a problem later.
