Premier Marinas 26% Increase in Fees - WHAT!

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POD II

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As per title, Premier Marinas have increased my dry stack fees at Swanwick by 26% compared to last year.

Well, when i say 'have' i mean 'have tried' as i shall be moving my boat to another Marina when my contract expires.

What increases have other Marinas imposed this year?

Any drystack recommendations along the Solent for a 10m 5ton Windy Khamsin?

I would also consider standard berth if price is favourable.
 
Have you tried Foulkes 5 minutes up the river from Swanwick. Wet berth, but likely a lot less than Premier, after all they have got to have someone pay for all those lovely new facilities.
 
POD II said:
As per title, Premier Marinas have increased my dry stack fees at Swanwick by 26% compared to last year.

Well, when i say 'have' i mean 'have tried' as i shall be moving my boat to another Marina when my contract expires.

What increases have other Marinas imposed this year?

Any drystack recommendations along the Solent for a 10m 5ton Windy Khamsin?

I would also consider standard berth if price is favourable.
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When does your annual contract end? The dry stack only became operational at Swanwick at the start of 2015

https://www.premiermarinas.com/marina-news-events/marina-news/2015/january/drystack
 
P4Paul said:
When does your annual contract end? The dry stack only became operational at Swanwick at the start of 2015

https://www.premiermarinas.com/marina-news-events/marina-news/2015/january/drystack
Click to expand...

July. Drystack was due to open begining of Sept last year and they took a few boats a few weeks early (and no they did not give any special 'early' prices)

Not only did we get messed about something rotten but to add insult to injury they've now wacked up the fees massively.

Very bad commercial decision as they've now lost someone who would have been a loyal customer for many years, and as they say a customer tells 10x more people about a bad experience than a good one.
 
Ok
POD II said:
As per title, Premier Marinas have increased my dry stack fees at Swanwick by 26% compared to last year.

Well, when i say 'have' i mean 'have tried' as i shall be moving my boat to another Marina when my contract expires.

What increases have other Marinas imposed this year?

Any drystack recommendations along the Solent for a 10m 5ton Windy Khamsin?

I would also consider standard berth if price is favourable.
Click to expand...

Don't get me going on this, until now I've refrained from putting anything on here about Premier but as you have started this I'll join in.
I've been at swanwick 2 and a half years, I was offered in in a cheap berth that by THERE own admission had been empty for over a year because of its tidal flow causing difficult berthing both in and out, I was at the time moving to a restricted access berth but that was totally unsuitable for a 43ft overall boat. I wanted to get the south side of Bursledon bridge but most moorings on the Hamble are a lot of money, I refused this berth so they offered me the berth I've occupied for the last duration I've been there. Guess what it increased £2600 from last year, I asked why, no proper answer from anyone other than policies have changed they said. So I said well there is no way I'm paying £9126 for a Berth that's very difficult at times to use. They didn't offer anything, no alternative berth , no real explanation, I've tried for weeks to get a proper answer, I even tried to negotiate a deal meeting them half way. All the time most of this was by email as I'd say it's there way.
I asked to see the highest manager there all to no avail, eventually I decided I'd had enough. In the end I did a few calculations, they have lost my business altogether, fuel, lifts and maybe more ( I won't say what the "more " is) such a shame as its a great Marina with great staff that I feel have there hands tied behind there backs.
I cannot see how or why they have done this as there is no waiting list, the marina isn't full to capacity, there are many empty berths there , real bad business sense in my opinion , unless they have someone to jump in my berth straight away it will only have to be empty for about two months to equate to my previous fees.

My wife is more upset about this to the point she is writing to the MD of Premier and the group that own most of it, I understand Premier own about 5% of the total share. What really annoys me is the fact I have two friends on winter deals that have been offered deals to stay on a new 12 month contract yet they will not help longer standing clients that would probably stay with them indefinitely. The only assumption I can make about this is the fact there trying to recoup the capital inject they have spent there in recent month out of the berth holder. I understand from a client that the discount on a proper shared berth has been discontinued, why would anyone pay the full price when it's difficult to berth.
On another note the access to X A pontoons is now down B pier head which means in the summer months car parking for the 3 pontoons will all have to be in the same area possibly causing a problem with space and already a lack of trollies because owners dont take them back after using them.
As I've said a real shame as its such a great place and base for a boat but in my view not worth the fees for a difficult access berth, the proof there is that my neighbours left this time last year and all year there were many different boat next to me all on a temporary basis! Some of which causing damage to my boat all because of the tidal flow, one of which causing a few £££ of damage which was not notified to the marina, luckily the skipper knew me and owned up to this, eventually paying for the damage . All in all a sad end to our days berthing at Premier Swanwick.
 
POD II said:
July. Drystack was due to open begining of Sept last year and they took a few boats a few weeks early (and no they did not give any special 'early' prices)

Not only did we get messed about something rotten but to add insult to injury they've now wacked up the fees massively.

Very bad commercial decision as they've now lost someone who would have been a loyal customer for many years, and as they say a customer tells 10x more people about a bad experience than a good one.
Click to expand...


Shame you haven't been able to work it out with the guys there, we have always found Swanwick to be very accommodating and understanding if things go slightly off track.

Been with Premier for five years and have to say that the customer service and experience has been fantastic over the last 12 to 15 months mainly due to Martin and Mark being confident and empowered to make decisions and take responsibility.
 
Sounds like they need to recover the investment from the recent development.

Simple solution is to move.

There are more berths in the Solent than there are boats so plenty of choice.

Am sure a brighter bod that me will start a poll and send a link to the senior management at Premier
 
I
Jurgen said:
Sounds like they need to recover the investment from the recent development.

Simple solution is to move.

There are more berths in the Solent than there are boats so plenty of choice.

Am sure a brighter bod that me will start a poll and send a link to the senior management at Premier
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Simply not worth it they don't listen yet they know I work in the same industry, I spent over two grand on fuel there, it's not just the mooring that counts they need to look at the full picture in business , just like any clever person does. As said already people always remark on the bad and not very often the good.
 
Firefly625 said:
Sounds like the dreadful case of deals...."for new customers only"....

Paul, pm on its way...
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Yes mate I NEVER renew anything especially with insurers when they try and hike every year yet give deals to newbies, I've done it with my boat this year, house and no doubt all my vehicles will be the next move. I've decided to give my mooring fees to a privateer who you can talk to on a one to one basis where you not in a contract where if you sell your boat they won't give you anything back or allow another boat on your PAID empty mooring , which they then say they cannot refund you anything because there is no one to fill it in there list. What annoyed me when I sold the Princess in Oct 2013 they put a winter berth deal yacht straight on my berth the day after it was collected for transport to Swansea, I hadn't even told Premier I'd sold the boat , they didn't even know I wasn't bringing another boat straight on to my mooring. As I've said I could write a book of my last experience but what's the point.
 
That's quite a jump Paul, but you must have been on a very special rate for the past two years because of the tidal flow. On your own figures, you have only been paying around £6500 for a 43' boat, which is way under their standard rate (current annual quote for a 43' boat is £9196 as has been quoted to you, and is what all other berth holders with similar sized boats will be paying). I guess the discount has been withdrawn - shame they won't negotiate. Our current annual rate for a 33' boat is £6503, and our contract shows an increase of just 2.5% from August 1st 2015, which is reasonable in my view.
 
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POD II said:
As per title, Premier Marinas have increased my dry stack fees at Swanwick by 26% compared to last year.

Well, when i say 'have' i mean 'have tried' as i shall be moving my boat to another Marina when my contract expires.

What increases have other Marinas imposed this year?

Any drystack recommendations along the Solent for a 10m 5ton Windy Khamsin?

I would also consider standard berth if price is favourable.
Click to expand...

Have you tried Saxon Wharf, I have an 11M Hunton there, its with MDL so all the usual offers Fuel at cost freedom berthing ETC .

Drop me a PM if you would like to know more, I have been there since october 2009 .

Ian
 
nicho said:
That's quite a jump Paul, but you must have been on a very special rate for the past two years. On your own figures, you have only been paying around £6500 for a 43' boat, which is way under their standard rate (current annual quote for a 43' boat is £9196 as has been quoted to you, and is what all other berth holders with similar sized boats will be paying). Our current annual rate for a 33' boat is £6503, and our contract shows an increase of just 2.5% from August 1st 2015, which is reasonable in my view.
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£6500 for a 43 foot boat at Swanwick, bloody he'll who do you know!

We pay 8 ish for a 37 foot boat @ mercury, sounds like you had a pretty good deal.
 
Jurgen said:
£6500 for a 43 foot boat at Swanwick, bloody he'll who do you know!

We pay 8 ish for a 37 foot boat @ mercury, sounds like you had a pretty good deal.
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That was the restricted access berth rate which many people had including a few on here. As I said they need to look at the bigger picture which not only relates to my berth with them. I don't know anyone jurgen it was offered to me at the boat show to fill the never ending spaces. This in my view is business sense when you have spaces earning nothing. The shareholders don't have a say in how there investment is run .
 
P4Paul said:
Shame you haven't been able to work it out with the guys there, we have always found Swanwick to be very accommodating and understanding if things go slightly off track.

Been with Premier for five years and have to say that the customer service and experience has been fantastic over the last 12 to 15 months mainly due to Martin and Mark being confident and empowered to make decisions and take responsibility.
Click to expand...

Have to agree, they have been very helpful to us.
 
POD II said:
July. Drystack was due to open begining of Sept last year and they took a few boats a few weeks early (and no they did not give any special 'early' prices)

Not only did we get messed about something rotten but to add insult to injury they've now wacked up the fees massively.

.
Click to expand...

Perhaps you did get a rate that reflected it was early days and not fully up and running?

.
 
volvopaul said:
That was the restricted access berth rate which many people had including a few on here. As I said they need to look at the bigger picture which not only relates to my berth with them. I don't know anyone jurgen it was offered to me at the boat show to fill the never ending spaces. This in my view is business sense when you have spaces earning nothing. The shareholders don't have a say in how there investment is run .
Click to expand...

"Who Do You Know" Tonge in cheek.

Accept that restricted berths may be offered at a lower rate, maybe they want to redevelop that part of the marina and move the cheap seats.

As others have suggested there are other restricted berths available at similar rates or lower, that aside the important point here is how Premier deal with thier customers.

I still believe the best way to hurt rich people is to make them poorer (trading places) lol
 
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