savageseadog
Well-known member
It's the problem with public sector body that calls itself an "authority" - it forgets it is not an authority, it is a customer service business which should be accountable to its customers, not the other way round.
I think those ideas were left behind decades ago, most Councils seem to think they own you these days.
John Major did, to his credit, recognised the problem and created the the Citizens Charter and Chartermark system for public bodies. I don't think it exists anymore.