Sunsail: not First Choice - more Last Resort

tcm

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This forum is censored such that if you write "scurm sale" correctly and all as one word, it bars the word from your text and changes into [ah em!].

But from my experience over the past few years, especially since takeover by First Choice, i'm afraid that the nickname is quite apt. Sunsail is now quite poor, and seems dedicating its efforts towards seeing just how badly it can maintain its fleet and still maximise profits. The chairman of 1st choice was gleeful on TV that you could "charge a lot" for these types of holiday,s but they have to be good and these days they aren't.

These boats are not cheap. You pay £1,000 for a 37 footer for a weekend from portsmouth . Thisis significantly higher than others. And their standards are lower. Sunsail work hard to attrcat the "corporate market" who can reclaim VAT, perhaps and are less price sensitive.

The boats are filthy. They need people dedicated to cleaning the boat, and to make them clean, spotless if there's time. Yes, i want the teak looking clean, not grey. I don't want to be able to find dusty slime in the saloon. The colour of the WC should be white, not yellow - they need a detailed army-style clean.

The cushions have been recovered with plastic, to make them hardwearing. This means that you sweat more than usual, and may not have a decent sleep. "It's fine after a few pints!" say the staff. Hm.

In the carribean, sunsail include a welcome pack, matches for the gas at least, a higher standard of cleanliness, towels and so forth. Why is this? it's because Moorings are nearby, and are tons better. Ask people who maintain or buy ex-charter boats and they will be quite clear - Mooring's boats are more cared for than sunsail's.

But in the UK, and especially, in portsmouth, there's less competition. So, they can charge enough to recoup the whole price of the boat in less than a year. If the MCA requires something, it's there, if not - it ain't. So, no soap, no loo paper, no gps, no radar, no fitted radar reflector no autopilot (altho advertised), no sprayhood, no inmast furling (altho promised), no cleaning, yelow loos and so on.

It seems that they do the worst job they can get away with instead of the best job they can afford. Very poor. If you want swmbo to let you buy a powerboat - take her on a Sunsail boat for a weekend first of all. Is sunsail secretly sponsored by sunseeker?

Oh yes, the boats sail well enough - but that's a feature of the boat - not of sunsail. For this money, they could be lots better. I'll choose someone/anyone else next time, not sunsail.

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I think the Moorings is now owned by Sunsail.

Doesn't sound like good service or value. I'd expect at least a spotlessly clean boat for that sort of money. I think it's a bit like One-Stop these days - they seem to have a lot of youngsters with poor training running around.

Anyone know what happened to Sunsail 63 which is ashore sans keel? I looked at the lead keel and it's hit a concrete block (you can see bits of concrete embedded in the leading edge about 18 inches up). Submerged barrier perhaps? It must have hit at some speed!

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Thats interesting, We did our comp crew and dayskipper course on the aforementioned Jeaneau Sunfast 37's, about a year and a half and a year ago respectively, and although the boats were very sparsely equiped, and i totally agree about the problems of sleeping in a plasitc bed, the boats themselves seemed to be in very good order - however they were also almost brand new. I belive these boats have a 3 year (or is it 5 year?) life in charter and if they have gone downhill so much in one year I hate to think what they will be like when they are flogged off.
My own boat, a moody S31, was an ex school boat on the east coast and is an example of just how well a boat can be looked after, she has obviously be fastidiously maintained, and extraorinarily well equiped and really doesn't show a great deal of evidence of the school / charter usage.

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Think the main reason is:
1)Sunsail turn all the boats around in 1 hour!!! on a Friday, in the Med its usually 12hrs I think?
2)Corporate and 24/7 usage



<hr width=100% size=1>I Have The Body Of A God... Buddha
 
Alex\'s boat

Alex is lucky to have landed his S31. I did a Coastal course on the same vessel in 2002 when it was run by a school and was greaty impressed how well maintained and clean it was. Shame the school packed in - they were among the best on the coast.

Regards, Mudhook

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Alex\'s boat

Alex is lucky to have landed his S31. I did a Coastal course on the same vessel in 2002 when it was run by a school and was greaty impressed how well maintained and clean it was. Shame the school packed in - they were among the best on the coast.

Regards, Mudhook

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Re: sunsail staff training

Their staff seem to be exclusively youthful Yachtmaster types. They can all take you out, do instruction, sail and so on.

But for all those boats, they need someone more dedicated and skilled in cleaning things up, not sailing. In fact, so vast is the task that it would be best to have someone with almost no intersst in sailing to detail all the boats not on charter.

There's no reason why a boat should not be sparkling or near-sparkling, but the general standard seem to be that it "works" - a long way short: a holiday flat could similarly all "work" but be very grim indeed.

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I understand it didn't sail too well either - or was that just the human resource?

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Claymore
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can't say that this is my experience.

I once did a week of tuition back when the 36's were still the main boats, they were pretty well kitted out and reasonably well presented. And they all had GPS, and still all do.
More recently we did the BUSA yacht championships in the 37s at easter. The boat was clean and well equipped and everything worked. Yes the boat showed a few signs of having a hard life in a charter race fleet (few knocks on the toe rail etc) but it was still a well presented and functional boat. Speaking to other crews at the event this seemed to be the norm. Most crews actually expressed suprise at how nice the boats were. The only critisicm I could level at these boats was that the heads stank.
Sunsail were also most helpful at the event, fixing damage in the evening without fuss.



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I did a lot of chartering before I finally bought my own boat - in Toulon. The boats were invariably spotless. It may have something to do with a specifiic rental deposit of £50 (nearly 20 yeras ago) relating to cleaning costs if the boat were not returned spotless. On the other hand the crews I sailed with would not have considered leaving it in any other state and always reserved about 1/2 a day at the end of the charter for off-loading and cleaning. Perhaps it is part of the heritage of renting say flats in ski resorts where the same sort of conditions- and cleanliness - normally applied.

My experience does date back some way but I don't think things would have changed in any basic way.

John

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My suspicion is that in the past most charterers were "boaty" people, the S*****l fleet at Porto Solente is used mainly by people who have never set foot on a boat other than a Sunfast 36 or 37 as part of a corporate entertainment spree .. I occasionally sail with one chap who learnt his sailing that way and it is a major re-educational task to teach the guy to have respect for the boat and its equipment.

<hr width=100% size=1>I Have The Body Of A God... Buddha
 
i think jimi has a good point.

Many outfits are renting out other people's boats - sunsail are renting their own corporately-owned boats with no single owner. Not many of the renters will have a boat of their own, and almost none of the sunsail staff have known any different either.



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Re: Can\'t blame the customers

Whether taken by non-boaty people or not, if you're being charged a grand or so for a boat for a weekend, I think you have the right to return it tidy but not necessarily cleaned. The company should then put some folk onboard and make it sparklingly gorgeous for the next charterer. If you don't do that, you're in a downward spiral with the next charterer always returning it slightly less sparkling than when they collected it. I don't tend to clean hotel rooms or rental cars on vacating, why should I do the same with a boat?

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Re: cleaning

In areas of low u/e, like the affluent solent, may be they can't get the staff, well now that our doors are open there is every chance to import some labour from the new member countries. This is what they have been telling us:-))

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Re: cleaning

Think its .. they do'nt have the time .. its 1hour to turn round 40(?) boats on a friday night.

<hr width=100% size=1>I Have The Body Of A God... Buddha
 
yes of course- i meant that perhaps with an owner on their backs they might have a better idea of what is needed.

it does indeed flummox me - what is it with the boat cleaning? yeah, i'd clean a boat if it was an utter bargain, part of the deal or borrowed - but not if it was a blimmin grand a weekend.

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Depends whats in the contract, doesnt it. Private charters in the Med used to require the boat to be left clean or a penalty paid - so you tended to clean the boat because it was your own pocket it came out of. Even if the same terms apply here, with a corporate charter no one is going to bother to do the cleaning. Let the company pick up the bill! Particularly, if its a weekend out, customer entertaining type of junket.

Which are better looked after - company cars or your own?

<hr width=100% size=1>this post is a personal opinion, and you should not base your actions on it.
 
I was on one of the 37's the other week. Rig seemed ok - sails not great. I think that they are fine for round the cans - perhaps that is their intended use. Down below it really stank as if a holding tank (not fitted) had discharged into the bilge. No way would I sleep on one! Also definitely not for wife or girlfriend.

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I was on one of the 37's the other week. Rig seemed ok - sails not great. I think that they are fine for round the cans - perhaps that is their intended use. Down below it really stank as if a holding tank (not fitted) had discharged into the bilge. No way would I sleep on one! Also definitely not for wife or girlfriend.

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