oldfatgit
Well-Known Member
Really?
My work promotes continuous improvement by suggestion. There is no need for a complaint.
I have read similar comments elsewhere from management geeks and bean-counters like you can't improve what you can't measure.
Also untrue.
Actually I'd agree. When is a complaint not a complaint? When it is a suggestion. As for the measuring thing, I really do agree with that one. Anyway, people must be prepared to talk to the RNLI when they feel aggrieved or can really help them improve. Nine times out of ten that will be via their complaints procedure.