skyflyer
Well-Known Member
No connection just a satisfied customer - well, non-customer really.
My 15 month old Raymarine P70 autopilot head suddenly died and I spoke to Raymarine who said it would have to be returned to them. As i was away from home, printing out RMA forms and posting it wasn't an easy option so I decided to return it via MBBH who were the nearest Ray service agent.
They didn't sell it to me, I have never been there before but i was treated courteously and given time and help, especially when we struggled to find evidence of the warranty registration! Although they weren't going to make a penny from the work, they sent it back to RM straight away and phoned me a few days later to say the replacement was back with them (in case i was still in the area, so i could collect it).
I have arranged fora courier to collect it but they have declined to make a handling charge so all in all i thin they have behaved impeccably with the principle of putting the customer first. Well done!
My 15 month old Raymarine P70 autopilot head suddenly died and I spoke to Raymarine who said it would have to be returned to them. As i was away from home, printing out RMA forms and posting it wasn't an easy option so I decided to return it via MBBH who were the nearest Ray service agent.
They didn't sell it to me, I have never been there before but i was treated courteously and given time and help, especially when we struggled to find evidence of the warranty registration! Although they weren't going to make a penny from the work, they sent it back to RM straight away and phoned me a few days later to say the replacement was back with them (in case i was still in the area, so i could collect it).
I have arranged fora courier to collect it but they have declined to make a handling charge so all in all i thin they have behaved impeccably with the principle of putting the customer first. Well done!
