Sail ordered before lockdown no sign of delivery am I expecting too much ?

[Halo]

I ordered a new sail before lockdown and paid for it up-front via credit card. A week after lockdown I was told it had been cut out but not sown up but not to worry because they were doing some work with staff safely distanced and it would creep through. In the seven weeks since I have phoned up twice and been told "yes we know about it" but no hint of a delivery date. Am I unreasonable in expecting one of their staff working from home to at least keep me posted and to be given some sort of date when I can expect delivery ? I am also concerned that I will end up with a "Friday Afternoon job" which has been done by different people at diffrent times and after a long layoff. What does the committee think ??

 

[doris]

I ordered a new sail before lockdown and paid for it up-front via credit card. A week after lockdown I was told it had been cut out but not sown up but not to worry because they were doing some work with staff safely distanced and it would creep through. In the seven weeks since I have phoned up twice and been told "yes we know about it" but no hint of a delivery date. Am I unreasonable in expecting one of their staff working from home to at least keep me posted and to be given some sort of date when I can expect delivery ? I am also concerned that I will end up with a "Friday Afternoon job" which has been done by different people at diffrent times and after a long layoff. What does the committee think ??

Yes, you are being impatient. It's a tricky world out there.

 

[Quandary]

You have been unlucky but it is hardly the sailmakers fault, it is unlikely that yours is the only order that they are struggling to fulfill, can not be easy handling stuff while maintaining distancing. May have to be patient.

i had a sail in for winter repair, it was ready and I paid for it by phone ( about £600 which surprised me) and arranged to collect it next day, that night Boris announced the lockdown, I drove to the loft early the next morning but they said they could not let me have my sail, I got very stroppy a nd told them they had lost a regular customer, I was angry and unreasonable, the lad went upstairs and I hung about ,he came back down after a couple of minutes and dropped the sail outside the door, i lifted it and took it away.They were trying to obeythe law but I am still glad I pressured them into releasing it.

 

[capnsensible]

Must be a PITA wait but Im sure Quality Control will be part of running a successful business. If it was me I wouldnt worry about that bit.

 

[sarabande]

Would the supplier by chance be located just off the A38 in Devon ?