sailaboutvic
Well-known member
This is a truth account of buying a Domestic cooker on line from Nootica.it and what happen when I ask Dometic for help to solve the problem of a faulty cooker and their supplier.
We order a cooker from Nootica.it this is a French company trading under the IT , must be a reason for it, and paid on line, it took a long longer to arrived because they did not have it in stock although their web site said it was in stock.
When it arrived it was packed very well in the box,
Once unpacked we found it had a dent on its side.
But worst there was no bottom to the cooker.
We emailed Nootica to ask if they could look into it and if there a fault with the cooker has it had no bottom.
There reply said that we could just straight the dent and the cooker are made like that without a bottom.
So we filtered the cooker around a week later someone informed us their cooker had a bottom.
We Calling Dometic Italy but couldn't get an answer so we called Dometic UK and was told they would email the factory,
Some days later we received an email from Dometic UK that the cooker should have a bottom we was advise to ask for a replacement or a refund .
We trio call Nootica but never got a reply so we emailed Nootica and told them what we found out and sent them a copy of the email from Dometic and ask what they was going to do, first they suggested to sending us a bottom for us to fit , which would mean drill out all the reverts pulling the side to bits then reverts it all up again with the possibility of damaging the cooker more then it was.
More emails we again suggestion that they can send us a new cooker or a refund for what we paid for the cooker and arrange shipping as we didn't buy a diy cooker but a new cooker.
Their reply there was going to talk to Dometic
A week had pass and several more email saying the same thing " there are going to talk to Dometic .
Each time we ask for a telephone number to talk to them , each time didnt reply .
We informed them we would get our credit card company involved and ask for payment to be with help they threat us with a criminal offence, you can guess that went down like a lead balloon.
We decided to contract Dometic our self , our email ended going to the US the US email us back within a few hour and said they forward it to France , France email said they forward it to Italy, so we emailed Italy.
Dometic Italy emailed us back within a few hours asking for prove of purchase, we forward then the online payment and a copy of the credit card statement, within an hour we got another email saying there where too small to read and wanted a PDF , We converted then to PDF and send again,
Within no time we had another email to say they wasn't good enough prove and they couldn't help us without more prove.
As most of us know when you buy on line the sale invoice is also on line, some time shops do send a till receipt but not always, so we had nothing else to give them.
He also said that cooker was out of stock.
In their last email They also confirmed they have had no communication from Nootica,
This is after we been told at less three times from Nootica that they where waiting on a reply from Dometic.
So this is where we where
on one hand you have Nootica who didn't know at the time of selling us the cooker was damaged and had no bottom until we told them but once we told them, they decided rather then refund us,
mislead us which put us in risk of an gas explosion and then continue to do their best to avoid doing as the law stat which is refund or replace the cooker.
We emailed Dometic UK,France and Italy informing them that we partly hold them responsible as the coker did leave their factory with a big part of it missing and insisted in their help to sort out the problem with their supplier as Nooticz was doing their best to avoid a refund or replacement.
Dometic Italy emailed to say they and France Dometic has emailed Nootica ,
we then received a phone call from Dometic to tell us they have instructed Nootica to give us a full refund .
Only after weeks of emails and stress did Nootica advise us they would refund us .
Their email said refund within 15days .
I hope everyone who read this think very carefully before buy anything from Nootica IT or Nootica FR .
As for Dometic once they got involved they got it sorted within hours,
So a big thank you Dometic, there no doubt if Dometic didnt instruct them to pay up, Nootica wouldn't.
Read the reviews on Nootica there are not good at all.
We order a cooker from Nootica.it this is a French company trading under the IT , must be a reason for it, and paid on line, it took a long longer to arrived because they did not have it in stock although their web site said it was in stock.
When it arrived it was packed very well in the box,
Once unpacked we found it had a dent on its side.
But worst there was no bottom to the cooker.
We emailed Nootica to ask if they could look into it and if there a fault with the cooker has it had no bottom.
There reply said that we could just straight the dent and the cooker are made like that without a bottom.
So we filtered the cooker around a week later someone informed us their cooker had a bottom.
We Calling Dometic Italy but couldn't get an answer so we called Dometic UK and was told they would email the factory,
Some days later we received an email from Dometic UK that the cooker should have a bottom we was advise to ask for a replacement or a refund .
We trio call Nootica but never got a reply so we emailed Nootica and told them what we found out and sent them a copy of the email from Dometic and ask what they was going to do, first they suggested to sending us a bottom for us to fit , which would mean drill out all the reverts pulling the side to bits then reverts it all up again with the possibility of damaging the cooker more then it was.
More emails we again suggestion that they can send us a new cooker or a refund for what we paid for the cooker and arrange shipping as we didn't buy a diy cooker but a new cooker.
Their reply there was going to talk to Dometic
A week had pass and several more email saying the same thing " there are going to talk to Dometic .
Each time we ask for a telephone number to talk to them , each time didnt reply .
We informed them we would get our credit card company involved and ask for payment to be with help they threat us with a criminal offence, you can guess that went down like a lead balloon.
We decided to contract Dometic our self , our email ended going to the US the US email us back within a few hour and said they forward it to France , France email said they forward it to Italy, so we emailed Italy.
Dometic Italy emailed us back within a few hours asking for prove of purchase, we forward then the online payment and a copy of the credit card statement, within an hour we got another email saying there where too small to read and wanted a PDF , We converted then to PDF and send again,
Within no time we had another email to say they wasn't good enough prove and they couldn't help us without more prove.
As most of us know when you buy on line the sale invoice is also on line, some time shops do send a till receipt but not always, so we had nothing else to give them.
He also said that cooker was out of stock.
In their last email They also confirmed they have had no communication from Nootica,
This is after we been told at less three times from Nootica that they where waiting on a reply from Dometic.
So this is where we where
on one hand you have Nootica who didn't know at the time of selling us the cooker was damaged and had no bottom until we told them but once we told them, they decided rather then refund us,
mislead us which put us in risk of an gas explosion and then continue to do their best to avoid doing as the law stat which is refund or replace the cooker.
We emailed Dometic UK,France and Italy informing them that we partly hold them responsible as the coker did leave their factory with a big part of it missing and insisted in their help to sort out the problem with their supplier as Nooticz was doing their best to avoid a refund or replacement.
Dometic Italy emailed to say they and France Dometic has emailed Nootica ,
we then received a phone call from Dometic to tell us they have instructed Nootica to give us a full refund .
Only after weeks of emails and stress did Nootica advise us they would refund us .
Their email said refund within 15days .
I hope everyone who read this think very carefully before buy anything from Nootica IT or Nootica FR .
As for Dometic once they got involved they got it sorted within hours,
So a big thank you Dometic, there no doubt if Dometic didnt instruct them to pay up, Nootica wouldn't.
Read the reviews on Nootica there are not good at all.
