Marine megatsore - live chat conversation - bit bizarre

dylanwinter

dylanwinter

Well-Known Member
Joined
28 Mar 2005
Messages
12,954
Location
Buckingham
www.keepturningleft.co.uk
Last week I ordered a pair of tracks for a plastimo outboard bracket - £137

no show yet so yesterday I sent an email

no response

so this morning I used their live chat facility


Please wait for a site operator to respond.

We apologise for the delay, our Livehcat operators are aware that you are waiting and will answer your chat as soon as they are finished assisting others. Please allow 15 minutes for them to accept the chat before closing the request incase they are away from their desk.

We apologise for the delay, our Livehcat operators are aware that you are waiting and will answer your chat as soon as they are finished assisting others. Please allow 15 minutes for them to accept the chat before closing the request incase they are away from their desk.

You are now chatting with 'Richard' I will see if I can help.

Please allow me a few minutes while I bring up your order / product details. While I do this I recommend you visit our digital catalogue section which has over 2,000 pages of products PRODUCT INFORMATION We have setup online over 2,000 pages of our Marine Catalogues in Digital Format so that you can view detailed specifications on products before ordering. http://www.marinemegastore.com/catalogue_request.asp
Your Issue ID for this chat is LTK495011134616X.

Richard: Hello. How may I assist you?

Richard: We have not heard from you. Do you wish to continue the chat?

Richard: We may need to terminate the chat since we have not heard from you.

dylan winter: I would like to get hold ofthe tracks I ordered last week

dylan winter: have they been dispatched

dylan winter: Order Summary Order No Date of Order Total WEB-6043288 25 July 2011 £137.26

Richard: Please bear with me while we look into your order with our despatch team. NB this can take several minutes (on avg 5-30mins) when we are busy so please bear with me and I will have your information shortly..

dylan winter: whizzo

Richard: Thank you for waiting. I'll be with you in just a moment.

Richard: I will be right with you.

dylan winter: no rush

Richard: I'm sorry for the delay. I'll be right with you.

Richard: I'm sorry for the delay. I'll be right with you.

Richard: I will be right with you.

Richard: I need to restart this computer, please can you request a chat again in 10 minutes
Unfortunately ours or your internet connection had a problem and so the chat session has ended. Please retry in 10-15 minutes.


Good eh!

I will let you know how Richard and I get on

so far its all going swimmingly
 
round 2

Please wait for a site operator to respond.

You are now chatting with 'Richard' I will see if I can help. Please allow me a few minutes while I bring up your order / product details. While I do this I recommend you visit our digital catalogue section which has over 2,000 pages of products PRODUCT INFORMATION We have setup online over 2,000 pages of our Marine Catalogues in Digital Format so that you can view detailed specifications on products before ordering. http://www.marinemegastore.com/catalogue_request.asp

Your Issue ID for this chat is LTK495011136587X.

Richard: Please bear with me while we look into your order with our despatch team. NB this can take several minutes (on avg 5-30mins) when we are busy so please bear with me and I will have your information shortly..

Richard: We have not heard from you. Do you wish to continue the chat?

dylan winter: yes

dylan winter: I would like to find out when I might expect to receive the tracks I ordered last week

dylan winter: WEB-6043288
 
I assume they were a LOT cheaper than elsewhere and they have already taken your money? That's what they do isn't it, without having goods in stock. I wouldn't touch them with a barge pole after what people have said on here. Hope you get it resolved quickly, good luck...
 
Dylan I am surprised at you. There have been enough warnings about this outfit on here, surely you must have seen one of the tales of woe.

Tim
 
round5

Richard: I will be right with you.


incidentally if you buy a DVD from KTL you send me your address - I send you the dvd - then in the fulness of time you send me the money...

if the money does not show then I don't bother asking for it

amazingly everyone - apart from a bloke who went to hospital - paid up pretty quickly

he paid once he was better

its a bit old fashioned I know

but it works
 
Last edited:
round 8

Richard: Thank you for waiting. I'll be with you in just a moment.

I like Richard, he is a nice chap. Most re-assuring presence on the web

I wonder if he would like to come sailing with me


he could bring the tracks with him

Dylan
 
Round 10

Bit of a pattern emerging here

Richard: I'm sorry for the delay. I'll be right with you.

Richard: I will be right with you.

Richard: I'm sorry for the delay. I'll be right with you.

Richard: Thank you for waiting. I'll be with you in just a moment.

Richard: I will be right with you.

Richard: Thank you for waiting. I'll be with you in just a moment.

Richard: I'm sorry for the delay. I'll be right with you.

Richard: Thank you for waiting. I'll be with you in just a moment.
 
dylanwinter said:
Richard: Thank you for waiting. I'll be with you in just a moment.

I like Richard, he is a nice chap. Most re-assuring presence on the web

I wonder if he would like to come sailing with me


he could bring the tracks with him

Dylan
Click to expand...

I wouldn't if I were you. You'll be on your boat waiting for Richard & he'll keep saying ......."Thank you for waiting. I'll be with you in just a moment." By which time the day & tide will have come & gone.
 
How to work Marine megastore

I think I have come up scheme that seems to get you what you want from marine megastore. In the past (a long time ago now) I had the usual experience with this mob. But recently I tried again, with one small change in the process and instead of being billed for products that never arrived, I found that when I bought something at 3:30pm which stated 4-5 day delivery, it arrived at 11am the next day!

So what was the change?? Well, when I was writing marinemegastore.com into the address bar in my browser, I made the minor change of replacing 'mega' with 'super' - tada!
 
round again

Richard: I will be right with you.

Richard: I'm sorry for the delay. I'll be right with you.

Richard: Thank you for waiting. I'll be with you in just a moment.

his conversation is a bit limited

but he is better than waiting on the phone

at least I can listen to you and yours

aha hang on he has just chatted to me...

Richard: There is an issue on the tracks ordered

Richard: did you check stock before ordering?

dylan winter: you mean you don't have the tracks at all?
 
You thought he was sorting your stuff out...

Well......

Richard: Hello. How may I assist you?


************************************
************************************

Richard: Thank you for chatting. Good-bye.

He's been nattering else where......
 
I wonder how much business Marinesuperstore miss out on by folk mistaking them for the 'mega' outfit? I would have thought they must have something to say about the risk of association... a shame as I've had nothing but great service from superstore... not used megastore due to all the history of posts on here.
 
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