fisherman
Well-known member
From a consumer helpdesk site:
The Sale of Goods Act , which now called the Consumer Rights Act 2015 is in effect a guarantee for the consumer against poor workmanship and mis-representation for a period of time during the life expectancy of that product, which should be no more than 6 years in the UK, but 5 years in Scotland.
This is known as Statutory Rights and is additional to any warranty/guarantee provided by the retailer or manufacturer!
There is no such thing as a 12 month guarantee with the retailer/seller.
The length of time you have to return any product depends upon the life expectancy of the product.
Washing Machines/Cookers etc you would expect to last 10+ years, therefore you would not expect a fault within the first 6 years of use. As such you have 6 years under Statutory Rights.
I have had to explain this several times to suppliers. John Lewis had to go away and look it up, on my suggestion.
Statutory Rights - Consumer Rights Act
The Sale of Goods Act , which now called the Consumer Rights Act 2015 is in effect a guarantee for the consumer against poor workmanship and mis-representation for a period of time during the life expectancy of that product, which should be no more than 6 years in the UK, but 5 years in Scotland.
This is known as Statutory Rights and is additional to any warranty/guarantee provided by the retailer or manufacturer!
There is no such thing as a 12 month guarantee with the retailer/seller.
The length of time you have to return any product depends upon the life expectancy of the product.
Washing Machines/Cookers etc you would expect to last 10+ years, therefore you would not expect a fault within the first 6 years of use. As such you have 6 years under Statutory Rights.
I have had to explain this several times to suppliers. John Lewis had to go away and look it up, on my suggestion.