Fox's New Chandlery

[ianc1200]

Went last week to buy quite a lot of stuff. Hadn't been there in some time - so wasn't aware now on one floor, and feels tiny compared to before. Aisles narrowed, they've tried to get as much in as possible & reduced the amount of clothing, but very poor experience compared to previously.

 

[pvb]

It's still by far one of the best chandleries you're ever likely to visit.

 

[Rivers & creeks]

It's still by far one of the best chandleries you're ever likely to visit.

+1

 

[Champagne Murphy]

It's still by far one of the best chandleries you're ever likely to visit.

Encore. Never seen a better one, even on the s. Coast. Everything from a pin to a battleship.

 

[Saguday]

Whatwhatwhatwhatwhat???!!! It's not 2 floors anymore? When did this happen? And who do I blame for this - Brexit, Trump or the Sun?

 

[sailorman]

Whatwhatwhatwhatwhat???!!! It's not 2 floors anymore? When did this happen? And who do I blame for this - Brexit, Trump or the Sun?

No doubt lack of sales, for the floor area rented.
The new offices on the first floor will yeald more £s long term ,than selling boat bits did.

 

[Champagne Murphy]

Whatwhatwhatwhatwhat???!!! It's not 2 floors anymore? When did this happen? And who do I blame for this - Brexit, Trump or the Sun?

They dumped the country clothing stuff. I never saw them sell much of it

 

[sailorman]

They dumped the country clothing stuff. I never saw them sell much of it

yes now called
Fox`s Chandlery & Marinestore

 

[tidclacy]

Whatwhatwhatwhatwhat???!!! It's not 2 floors anymore? When did this happen? And who do I blame for this - Brexit, Trump or the Sun?

Tony Blair of course

 

[PaulRainbow]

They dumped the country clothing stuff. I never saw them sell much of it

Shame they didn't dump one or two staff members at the same time.

 

[sailorman]

Shame they didn't dump one or two staff members at the same time.

they did

 

[PaulRainbow]

they did

They missed at least one that should have gone.

 

[pvb]

They missed at least one that should have gone.

Give us a clue!

 

[sailorman]

Give us a clue!

That isnt cricket on an open forum

 

[pvb]

That isnt cricket on an open forum

Life isn't fair. Actually, I find all the staff at Fox's chandlery to be helpful and, in the main, very knowledgeable.

 

[Champagne Murphy]

Life isn't fair. Actually, I find all the staff at Fox's chandlery to be helpful and, in the main, very knowledgeable.

+1

 

[pks1702]

Had need to go in twice last weekend last time to buy a new fender to match the others we had except dopey here had forgot to take the size. New guy I had never seen popped over said could he help explained he took three deflated fenders out pumped them up to help 'size'. Never had service like that before - top marks.

 

[PaulRainbow]

That isnt cricket on an open forum

This is a boating forum though, not a cricket forum

I wanted a remote monitor for my Sterling charger, but they were a bit pricey. I pointed out the price difference and reminded said person that they claimed to be unbeatable on price and he replied that the price matching policy only applied within 50 feet of the building.

Not helpful. I called later and spoke to Simon, the manager, who ordered one on a price matched deal. Not the first time i've had bad attitude from said person. Perhaps he had one of his hangovers.

 

[Boz]

I'm sure we've all had good and bad customer service in many retail outlets. I don't recall any problems in Fox's Chandlery. They have the big advantage over others locally in that they usually have what I need and served with helpfulness and courtesy, apart from one person who seemed to follow us around the old clothing department as though we were potential shoplifters. Perhaps we should have dressed a bit posher

The other thing from my point of view is that they are, expensively, on the way without a detour

I just wish they would offer a bit of discount for Club or Association membership, I suppose I might win the monthly prize, but as her indoors said, 'Good luck with that'

Overall, I'm on the plus side with Fox's.

 

[pvb]

I suppose I might win the monthly prize, but as her indoors said, 'Good luck with that'

Amazingly, I won a £50 monthly prize a couple of years ago! Big surprise.

I got a mailer today about the new chandlery, with a 10% discount voucher. Now the voucher says it doesn't apply to "discounted items", so it's anybody's guess what it might apply to, but I'm going to try it against a few tins of antifouling next week.