Dylan, KTL and Google - a cautionary tale

dylanwinter

Well-Known Member
Joined
28 Mar 2005
Messages
12,954
Location
Buckingham
www.keepturningleft.co.uk
Tis is the last time I will start a thread on this subject

but just to fill you people in with the end of the story.


Over the past year most of my income has come in the form of a Google check for my Adsense revenue. The money comes from the 17 million hits on this youtube space

http://www.youtube.com/user/dylanwinter1

It gets around 1.5 million hits a month which earns me around £1200 a month.

It was this money that has fed and clothed my family and has helped to me to support my children in college.

In effect I have been earning a living making films for Google.

The films on www.keepturningleft.co.uk – of my slow journey in an old boat around the 20,000 miles long British coast are a - loss making indulgence.

On Monday morning I opened my inbox to see this email from a Google computer

Hello,
After reviewing our records, we've determined that your AdSense account
poses a risk of generating invalid activity. Because we have a
responsibility to protect our AdWords advertisers from inflated costs due to
invalid activity, we've found it necessary to disable your AdSense account.
Your outstanding balance and Google's share of the revenue will both be
fully refunded to the affected advertisers.
Yours sincerely,
The Google AdSense Team

This was a bit of a blow as the account has all of November in it and half of December – about £2,000. Christmas on youtube is always excellent. Between Chjristmas and new years web traffic soars. It was my only income for those six weeks apart from KTL subsciptions - about £300.

There is a place on the Google website where you can appeal against whatever it is I had done wrong.

This is a hard thing to do because the computer would not tell me what I had done wrong – and it would only give me a postage stamp sized box in which to write – Orwell and Kafka must be smiling wryly in their graves at my situation.

Clearly I had broken one of the rules in the long contract I had clicked on 18 months before.

Of course I had not read it. Just as many of you have not read the contract you signed in order to be on this forum.

Needless to say I was not allowed to talk to a human being at Google.

I had a tough old Monday and Tuesday - I walked the dog a lot of miles and tried to think through the implications of what was happening.

On Wednesday I got this email from a Google computer.

Hello,

Thank you for your appeal. We appreciate the additional information you've provided, as well as your continued interest in the AdSense programme.
However, after thoroughly re-reviewing your account data and taking your feedback into consideration, our specialists have confirmed that we're unable to reinstate your AdSense account.

As a reminder, if you have any questions or concerns about your
account, the actions we've taken or invalid activity in general, you
can find more information by visiting

http://www.google.com/adsense/support/bin/answer.py?answer=57153.

Sincerely,

The Google AdSense Team


By this time I had read the rules.

It was clear I was breaking lots of them.

The advert boxes were too close to the navigation.

I am not allowed to share website data with the people who had paid to go on the website.
It is Googles data not mine.

There was no google approved privacy statement on the website.

www.keepturningleft.co.uk was getting a click through rate of 6 per cent over the snowy North American weekend. This is outside the level permitted by a Google algorithm.

I did not know – and still do not know if a human has looked at the figures. The click through rate on my main earner – the truck space on you tube was rock steady at about one percent.

Six per cent seemed high to the computer – but that is six clicks per 100 pages – each page has a film on it that lasts an average of 12 minutes – that is one click per 150 minutes on the website – it does not seem high to me.

What else are you supposed to do when a film is buffering.

In the Google world clicking on an advert and not buying is regarded as being suspicious activity. Think about that a second. Looking at an advert without intending to buy is suspicious.

Imagine if it was illegal to look at a car advert on the TV if you did not intend to buy the car. Or you looked at a Beneteau advert and did not intend to buy the boat.

It seems that during the snowstorm over the weekend some mid west KTL subscribers were clicking on adverts and not buying stuff.

In web parlance this is “demon clicking” . The assumption is that they were doing it to support the making of the films and had no intention of ever buying the things they were looking at.

KTL subscribers are nice people – law abiding citizens - salt of the Earth – some of them went to church on Sunday before coming home to do some demonic clicking. God is probably not angry with them. The Google Alorithm certainly was.

If these fine Christain Americans really were “demon clicking” on a Sunday just to support the site that seems like a very nice thing to do and testament to the way they value my work. I am immensely flattered.

Even if they were just clicking to help me to make films about sailing – is that a bad thing?

Clearly it is for the Google computer.

The advertisers were getting a chance to sell their wares. They failed to make a sale. Is that my fault or the fault of the demon clickers?

Blimey lads this is one crazy World created by Google.

But it gets weirder and worse.

It seems that I am held responsible for what these amiable, free thinking, snow bound, god fearing sailors were doing on the website I was providing them with.

Imagine if the providers of baseball bats were held responsible when people committed crimes with them or if the makers of matches were held responsible for any arson attacks started with their matches.

The World of Google is indeed one step separated from the rest of us.


I have been a freelance for 30 years and have had many horses shot away from under me.

Usually I am let go face to face, sometimes on the phone, sometimes by letter, once through the window of the bosses passing car, several times by fax, email and even text.

But it has always been done by a human not a computer algorithm.

I think it was a bit rude to do it two weeks before Christmas and to take away money that I thought was going to arrive in time for buying some festive cheer.

I am sure a Google computer cannot be rude or uncaring because the Google motto is “don’t be evil”.

I walked the dog some more on Wednesday – a lot more – even as I write she is comatose in front of the fire.

When I have lost jobs in the past it has been a bit of a lonely experience. Not this time. There are 650 KTL subscribers.

They have been wonderful although they are obviously bad people in the eyes of Google because of their suspicious demon clicking but lots of suggestions have poured into my inbox. Many are good ones–some illegal and some dangerous – some are just plain barmy.

Many of them are looking at Google in an entirely new way.

Please don’t go joining KTL out of some misplaced sympathy. That would be a horrible insult to my film making.

No one in my house is terminally ill, no-one will go hungry. I have one tired out but happy labrador - that is all.

http://www.youtube.com/user/raisingmaggie

If it had happend to me fifteen years ago when I had two small children, a big mortgage and Jill was a full time teacher then this would have been a disaster.

Now all it means is that Christmas in our house will be a bit sparse. Less alcohol will be a good thing.


I have a £5,000 contingency fund – every freelance should have one –but that money will burn away pretty fast so I have a lot of hard graft ahead of me.

I have learned a lot over the past few days. I broke the first rule of being a freelance – and that is not to become too dependent upon one client. I also learned that I should look at the contracts carefully before clicking that box. But I still won't read the darned things.

I thought I would be alright making films for Google. I was wrong.

One other thing. Amazingly Google are still running adverts on my 50,000 daily truck hits on youtube.

One would like to think that they are giving that advertising revenue to charity as they are not giving it to me. One would at least hope that they have given all the £2,000 they confiscated back to the advertisers rather than trouser some of it themselves.

That would be the moral thing to do. But perhaps the Google computer has not been fitted with a moral button.

Yet.

The Google motto is "don't be evil".


I am a wiser man than I was on Monday before I opened that email.

If you fancy passing this onto anyone feel free. Maybe it will stop other poeple from getting over-committed to Google. Maybe a human will eventually send me an email saying it was all a terrible mistake.

Maybe they won't.

My self indulgent journey around Britain might have to be put on hold for a bit is all.

It matters not a jot.

Dylan
 
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Hang in there fella, this electronic world is full of Demons. I don't know about you but one of the reasons I sail is to get rid of them for a while.

I wish you and yours a Merry Christmas and a Happy New Year.

Simes
 
Dylan, you summed it up in your post
'No one in my house is terminally ill, no-one will go hungry. I have on tired out but happy labrador - that is all.'
Not wanting to be a drama queen but in the last 4 weeks; 1 friend at work died in his sleep aged 58, 1 diagnosed with terminal liver cancer, 1 with prostrate cancer and 1 in hospital having most of his bowl removed.....I am starting to think there's something going around, its times like this that we need to put things into perspective and you are quite correct. I hope you dont get too down about it and I look forward to watching more videos whenever you maybe able to post them.
Kind regards and Happy Christmas to the Winter household :)
 
My only hopefully constructive comment, is your truck video's and KTL should have been run as two completely separate entities, with separate google ads accounts etc. So if one was pulled, it wouldn't affect the other.

Something perhaps to think about as you rebuild things.

I hope it all works out for you, and if you ever get to the Moray Firth, hope to see you.

ebay and Paypal are similarly faceless organisations who will pull an ad just because some bot has picked up a word or 2 it doesn't like, with no human intervention, and no way to get a human to look at your case.
 
illegal

My only hopefully constructive comment, is your truck video's and KTL should have been run as two completely separate entities, with separate google ads accounts etc. So if one was pulled, it wouldn't affect the other.

Something perhaps to think about as you rebuild things.

I hope it all works out for you, and if you ever get to the Moray Firth, hope to see you.

that breaks the rules.

They will hunt you down and get you

this from Google website


".... (basically no).... You cannot slip through with a different name and email address. Google will use all the means to identify you. These means include Taxpayer Identification Number (TIN) or Social Security Number (SSN) (if you’re in the US), your address, telephone number, bank information, possibly your regular IP address, etc.
 
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I agree - these high tech companies can be complete a***holes.

Although small beer compared to Dylan's situation, a couple of years ago I bought a new Nintendo games console for my youngest son through eBay. When it arrived I compared it to the same console already owned by the eldest and could see that it was a counterfeit product. I contacted the seller with a list of points which showed it to be a fake and paid the postage to send it back and, without any argument, he refunded my original costs but would not refund my £5 postage.

In spite of the false advertising and the loss of postage, I gave him a Neutral rating and put "Item not as advertised but refund given less postage". He immediately gave me a Negative rating, the first and only non-Positive rating I have ever had!

I complained to eBay and sent them all the correspondence and ask them to remove the Negative rating. They refused and gave me a load of c**p about the sanctity of the rules! I appealed that their decision defied commonsense and natural justice but to no effect.

A year later they banned that seller and removed my Negative feedback and shortly after that stopped all sellers being able to give negative feedback to buyers.

So much for the sanctity of the rules!

Richard
 
Dylan, don't be disheartened by this. It sounds like you have a very healthy perspective on the whole thing, and I'm sure that time away from it with your family and what the hell, a couple of drinks will help no end.

Firstly please don't desert these fora, as an occasional poster but frequent reader - I still seem to have more to learn than I do to say - your threads have been some of the most entertaining and even dare I say it informative I have read in a long time. I'm even contemplating risking my life for charity with a sponsored "boiling unopened tins-athon" certainly it would make a change from throwing yourself out of an aeroplane.

Secondly I signed up for KTL about a month or so ago as I enjoy the films, even though with my dodgy connection I actually usually end up watching them on youtube. I know you have spoken about the difficulty in getting sailors to dip into their pockets, but I think the number and tone of responses on here shows the level of support you have and if you gave people other ways of showing that support - maybe a paypal button to donate to the antifoul fund, or a range of fetching Slug merchandise courtesy of someone like CafePress - you might be surprised by the response.

Thirdly I must thank you for how open you have been at a difficult time, in highlighting the problems you have experienced to others. Like many here I have toyed with the idea of an internet business to help fund my sailing, and will certainly take great note of the lessons you have learned.

Lastly Google don't own the internet - just a lot of it. If you have 1.5m truckers regularly viewing your films that is a very valuable resource you have - both the films themselves and the access you have to the trucking community. You may no longer be able to monetise this through youtube, but that doesn't mean you can't use it to generate an income still, although obviously it will take some work to set up. Hang in there!

Oh, and I've never trusted Google precisely because of the "do no evil" thing. To my mind it means they must have held a board meeting at some point, and had a vote: "So what will it be boys, good or evil"? Who knows how close the vote was...
 
I have seen people on the web saying 'click on this ad to donate money to such-and-such a cause'. That is of course under these rules 'demon clicking'. Do your sites say anything like that?
 
Oh, and I've never trusted Google precisely because of the "do no evil" thing. To my mind it means they must have held a board meeting at some point, and had a vote: "So what will it be boys, good or evil"? Who knows how close the vote was...

Then again, I know of an Open Source software project which decided to have a very open, unrestricted license. Take their stuff, use it, redistribute it, even sell it, with their blessing. Of the two or three sentences that made up the license, one simply said "the software shall be used for good, not evil".

The project now regularly receives requests from corporate lawyers to negotiate a special license, saying that their company is unwilling to give up the freedom to be evil if it so chooses.

Pete
 
I tell ya, it makes me feel ashamed that i'm reading this on a Google Chrome browser and that I have Google Android on my mobile.

Just goes to show. Power corrupts!
 
thanks for lovely post

I am not leaving - just not going to start any more threads with a Google moan.

there should be not be a speed difference between ktl and youtube.

You tube compresses the bollo out of the films - so they are tiny.

Mine are good quality. I filmed them so I guess I don't want to compress the heck out of them.

People on slow connections, some are on 56k lines, usually download the films overnight.




I am tied into youtube - those 17 million hits attract more hits

Of course they might decide to throw me off there too,

if they do I will tell you they did.



and that was my problem

It was the openness that undid me. No pretending on KTL , no helicopters, no women with clip boards, no hotels.

one man, two cameras, one boat. Thats it. Its not Coast.

A journey like mine involves lots of elements quite apart from weather and geography. Clearly no-one in their right mind, if they had the money, would sail a 50 year old Mirror Offshore around the UK if they could afford anything better.

It is never going to be in the top ten list of circumnavigators boats.

Even if I decided that I was going to take the slug because it would look cool - duh! the journey would stilll be different if I had shed loads of money behind me and could turn up at any yard and get things fixed, or spend my winter in a marina costing £300 a month rather than a drying mooring in Wells for £60 for the winter then the films would be very different.

I disclosed it all

£10 for two months on the Medway - £50 a week at Ramsgate.

I told the KTL sailors about the repairs to the boat - and how much they were costing -

I bumped into a £500 bill in southwold for the engine coupling

my dissapointment at the size of the bill was not pretense.. Believe me £500 was a lot of money to me then. Its even more now.

and I lost six weeks summer sailing repairing the slug after grounding it on the rocks at Cromer - and I had to get the prop shaft reground - God bless you Steve Chad http://www.kissworks.co.uk/

all on films.

After doing all that it would have been dishonest not to disclose the revenue

so I did that to the subscribers.

any fule know that websites survive on click throughs. I did not have to tell anyone that for people to know that. This week I have had several people fess up to me in emails. They are all from North America.

For some people like yourself the finances were almost as interesting as the sailing and the wildlife and the slug.

The jounrey is snapshot of the coast - its also a snapshot of life in Britain in a recession.

my experiences should also be a warning to you and those considering trying to get some revenue from a website.

Dance with the devil and you will get stepped on.

I admit it - I cooked my own goose - tinned - unopened.

I had assumed if I got taken out of adsense they would just kill KTL - not the youtube revenue.

To kill the revenue from 1.5 million hits makes no business sense at all

- but I guess to an organistaion as big as Google managing an account as small as mine with a human being is not worth doing.

I do feel thorughly stepped on.

They are still earning money from the films - the adverts are still running.

I genuinly had no idea that they would confiscate previous earnings.

Who knows I might get a summons any day now for shooting my mouth off in forums - I am sure I ticked a box somewhere giving them permission to do just that. Or maybe I am so small that I do not even cross their event horizon. I have no idea.

but that is all part of the story of an attempt by an ordinary working man to film a part time journey around this amazing island of ours.

Thats what I do. Tell people what happened.

So, the journey might stop for a while while I get a job driving a van or working on a weigh bridge - camera work is hard to find in the winter time. With any luck the journey might carry on - but even slower.

Some-one might come along and buy my films.

Word might spread beyond the forums that there are some films worth watching at my website

Who knows.

I did expect to get a bit scared on this journey. The idea of taking the slug around Cape Wrath frightens me somewhat.

But right now, ten days before Christmas, I confess, I am a bit scared about what the future holds.

Dylan


This was the film I shot right at the beginning of the journey.

At the very least I have filmed the East coast as it was in 2008 and 2009, and 2010.

I hope I get to film the rest. I am working on it






Dylan, don't be disheartened by this. It sounds like you have a very healthy perspective on the whole thing, and I'm sure that time away from it with your family and what the hell, a couple of drinks will help no end.

Firstly please don't desert these fora, as an occasional poster but frequent reader - I still seem to have more to learn than I do to say - your threads have been some of the most entertaining and even dare I say it informative I have read in a long time. I'm even contemplating risking my life for charity with a sponsored "boiling unopened tins-athon" certainly it would make a change from throwing yourself out of an aeroplane.

Secondly I signed up for KTL about a month or so ago as I enjoy the films, even though with my dodgy connection I actually usually end up watching them on youtube. I know you have spoken about the difficulty in getting sailors to dip into their pockets, but I think the number and tone of responses on here shows the level of support you have and if you gave people other ways of showing that support - maybe a paypal button to donate to the antifoul fund, or a range of fetching Slug merchandise courtesy of someone like CafePress - you might be surprised by the response.

Thirdly I must thank you for how open you have been at a difficult time, in highlighting the problems you have experienced to others. Like many here I have toyed with the idea of an internet business to help fund my sailing, and will certainly take great note of the lessons you have learned.

Lastly Google don't own the internet - just a lot of it. If you have 1.5m truckers regularly viewing your films that is a very valuable resource you have - both the films themselves and the access you have to the trucking community. You may no longer be able to monetise this through youtube, but that doesn't mean you can't use it to generate an income still, although obviously it will take some work to set up. Hang in there!

Oh, and I've never trusted Google precisely because of the "do no evil" thing. To my mind it means they must have held a board meeting at some point, and had a vote: "So what will it be boys, good or evil"? Who knows how close the vote was...
 
The project now regularly receives requests from corporate lawyers to negotiate a special license, saying that their company is unwilling to give up the freedom to be evil if it so chooses.

Brilliant!

I bet they get great pleasure in saying "get stuffed"

Actually, IBM was apparently able to arrange an exception: "I give permission for IBM, its customers, partners, and minions, to use JSLint for evil."

:-)

Pete
 
The truck films have a demonstrable tangible value. Is not there an on-line market for proven youtube films[1]? I mean you can calculate an NPV and negotiate from there. Bung the resulting wodge of wonga in investments and live off the divis and interest.

[1] If there isn't, there should be. There are loads of films put up there by people who aren't interested in managing their product or maximising IPR. Surely they could flog the rights to someone who is set up to leverage their prior creativity. Just sign this NDA and we'll discuss this concept further. :)
 
Without buying

But that doesn't make sense - When investigating a purchase I click on several ads as well as other links - I might even occasionally click on an advert when I see something interesting - like a sailboat. By Google's definition all I'm doing then is demon-clicking because I might eventually decide I cannot afford the product or service..
Strange.....
Best of luck!

Btw. bump the price on KTL, at least all demon-clickers (everyone) should be able to afford a little extra?
 
The value of the slug

But that doesn't make sense - When investigating a purchase I click on several ads as well as other links - I might even occasionally click on an advert when I see something interesting - like a sailboat. By Google's definition all I'm doing then is demon-clicking because I might eventually decide I cannot afford the product or service..
Strange.....
Best of luck!

Btw. bump the price on KTL, at least all demon-clickers (everyone) should be able to afford a little extra?

How do they decide what an acceptable click through rate is

what is the click through rate on our own dear YBW?

Shouldn't we know?

can Dan tell us?

Are we allowed to talk about such things on here?

I broke the rules - some of the rules did not know about and some of them were written in such compicated and long documents that I did not understand them or did not have the will to get to the end of them.

After all when I first signed up I expected to earn no more than a few quid a week.

But like topsy it has grown until I found myself working mostly for Google.

Its my guess that Google has an algothm for web sites and another for forums - or is more complicated than that.

This is all new to me - and clearly to most of you.

Can they come and get more money back from me. Could they seize the slug or my home or my car.

Now... while I tot up my assets... does anyone want to hazard a guess at the price of the most famous Mirror Offshore in Britain?

What am I bid. £30,000


How far can or will they go.

am I frightened? - you bet I am

on many, many levels.

if i go quiet on this issue it will be for one of two reasons

I am dead - or I have been got at.

Do you think Google earth would pick up the slack and fill the shortfall through sponsorship

After all I promote Google earth through the films. I have to pay for it mind. Its about £250 a year



Dylan
 
In one of your earlier threads I posted a link to the adsense forum, have you tried posting there to ask for contact with someone?
A friend of mine had a problem with adsense, posted there & got a real live person to talk to!
 
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