Boatyard quality of work / payment dispute

[Boo2]

Something goes wrong - buy a new one - put the old one in the box and return it for a refund. Etc etc. Working class or middle class it seems to be acceptable these days.
Sorry, off topic.

As you say, off topic, but if suppliers didn't try to wriggle out of their obligations then such subterfuges would not be necessary. For instance, EU legislation provides that the expected life of consumer goods is 6 years but just try taking a failed item back after the first year is up and see how well you get on... When suppliers start treating consumers well then consumers may return the fabour...

Boo2

 

[Spyro]

It will [probably go on as long as peeps resurrect the thread by asking how long it will go on, and thus causing others to be sucked back in..... which could be until the end of time..........

That was my thought. It was dead for 5 days.

 

[Floyd Raser]

As you say, off topic, but if suppliers didn't try to wriggle out of their obligations then such subterfuges would not be necessary. For instance, EU legislation provides that the expected life of consumer goods is 6 years but just try taking a failed item back after the first year is up and see how well you get on... When suppliers start treating consumers well then consumers may return the fabour...

Boo2

Thank you for the confirmation.: Stealing from shops in that way is ok because of the justification you specify. Tell the judge.

 

[Boo2]

Thank you for the confirmation.: Stealing from shops in that way is ok because of the justification you specify. Tell the judge.

As stated : I will tell the judge my reasons for returning items by subterfuge after you tell him your reasons for not honouring the EU lifetime specs.

Boo2

 

[Tranona]

As you say, off topic, but if suppliers didn't try to wriggle out of their obligations then such subterfuges would not be necessary. For instance, EU legislation provides that the expected life of consumer goods is 6 years but just try taking a failed item back after the first year is up and see how well you get on... When suppliers start treating consumers well then consumers may return the fabour...

Boo2

That is a very simplistic view of the 6 year rule. It does not mean the supplier is automatically required to replace the item. You first have to prove that it is faulty and that the fault was as a result of a manufacturing defect.

In practice this is often very difficult to prove, and the cost and hassle of doing so on a low cost item is often not worth it. Of course different suppliers have different policies about how they handle such issues, but any sensible supplier should have a mechanism in place to screen such claims, but, particularly for those selling high volumes of low cost items this can be a challenge.

The EU Directive and subsequent laws in member states is a typical example of a poorly thought out solution that ignores the practicalities while giving the misleading impression of being a solution to the problem. So consumers think they have rights that are absolute, when they are not - they are conditional. So all parties, both suppliers and buyers end up frustrated.