Bad experience - What are my options?

[rafiki_]

Sounds like you got what you needed in the end, and well done for your tenacity.

 

[lynall]

Just to be crystal clear for anyone reading the thread who hasn't got the hints - IVSS are not the baddies whose name we're tiptoeing around.

Pete

Post no 31 didnt tiptoe around the name.

 

[prv]

Post no 31 didnt tiptoe around the name.

Well, only if you bother to go to the video (which I didn't)

Pete

 

[lynall]

Well, only if you bother to go to the video (which I didn't)

Pete

What running an engine on one pallet and a dyno on another didnt fascinate you? I was gutted there was no carnage

 

[vas]

Bruce, hope everything is fine.

fwiw (probably not much) I'd like to note that I've used the baddies (CR) on a number of occasions (bought stuff off them for my rebuilt 3 or 4 times)
Haven't ever talked to any of them on the phone, had 2-3 emails exchanged at the beginning when I was looking for something specific.

They indeed stock some v.odd things, and I've bought VERY cheap stuff off them. I'm talking fittings, led lights, a portlight and various other bits and bobs. Not a single order was received exactly as specified but since it was never a case of wanting something that should definitely fit somewhere I never really bothered as they usually put a few more bits (similar) to compensate. So fe I ordered two ss flex led reading lamps, I think I eventually got 5 (ok, 4.5 one is missing the xformer but that's a euro on ebay...) and it goes on like that. Obviously they do have an issue with their logistics and matching eshop with actual bits on the depot, but I personally cannot complain and will probably use them again for stuff like that (talking about 150-300quid worth of orders each)
I'd not buy a engine/box part off them and definitely not a recon part after all I've heard in here, but there are lots of bargains to be had there (off the shelf and if you're lucky and they haven't already sold them the day before )

cheers

V.

 

[BruceK]

Hi Vas yes, I'd use them as a scrappy, but just as I wouldn't have my car serviced by a scrappy, I will think twice before using them to service my boat parts going forward. I think the difference is in expectations. When it comes to scrap or second hand you buy with a certain expectation of risk. When you buy a service you want it done properly and thoroughly with minimum risk. CR failed my expectations in that respect. Dismally. However I truly hope to eat humble pie. What's done is done.

 

[BruceK]

Well to cap this one off the compressor belts sent were for a wrong engine and the so called serviced supercharger not only had no oil in, but the clutch is kaput. £180 for a checkover well spent, not. Final straw broke today.

Coastal Rides, use them at your peril. Complete and utter bunch of cowboys in my experience.

 

[omega2]

Sorry to hear that Bruce, maybe these people can assist?

http://www.yachtboatparts.com/kad-42--43--44--300-67-c.asp

 

[volvopaul]

Well to cap this one off the compressor belts sent were for a wrong engine and the so called serviced supercharger not only had no oil in, but the clutch is kaput. £180 for a checkover well spent, not. Final straw broke today.

Coastal Rides, use them at your peril. Complete and utter bunch of cowboys in my experience.

At last after all the guessing who It was , I'd have never thought.......... A check over eh and no oil in its gearbox, ahh well you know Steve wonder works there don't you. I have come across few of his engines and drives over the years.

 

[BruceK]

I dont think there ever was much guessing but I've got past the libel phase. I'd positively welcome it now. Useless bastids.

 

[longjohnsilver]

Well to cap this one off the compressor belts sent were for a wrong engine and the so called serviced supercharger not only had no oil in, but the clutch is kaput. £180 for a checkover well spent, not. Final straw broke today.

Coastal Rides, use them at your peril. Complete and utter bunch of cowboys in my experience.

With their reputation it's amazing they're still in business!

 

[ian38_39]

I guess the fact that they are still in business should make people very wary of buying older boats. who knows where parts will end up.

 

[BruceK]

I guess the fact that they are still in business should make people very wary of buying older boats. who knows where parts will end up.

Yes and No. I think there is a very valid market for 2nd hand parts. And buying new doesn't neccesarily negate risk. Plenty first incarnation woes about. That does not mean that 2nd hand parts need to be any old tat will do. Anyway, my beef is on the level of services and serviced items. I can't complain on getting a gear cover for 60 quid for instance when new would be more than couple hundred. I can complain that an item sent in for a check over and service shows absolutely no evidence of even being looked at and evidence quite to the contrary, or that the only way to get a complaint serviced is through the head honcho who it seems always too busy to take calls. I will be extremely wary and reluctant to go on trust for any "refurbed" item into the future from anybody bar a licenced dealer if such even exist or at least one with a cast iron rep.

 

[petem]

Yes and No. I think there is a very valid market for 2nd hand parts. And buying new doesn't neccesarily negate risk. Plenty first incarnation woes about. That does not mean that 2nd hand parts need to be any old tat will do. Anyway, my beef is on the level of services and serviced items. I can't complain on getting a gear cover for 60 quid for instance when new would be more than couple hundred. I can complain that an item sent in for a check over and service shows absolutely no evidence of even being looked at and evidence quite to the contrary, or that the only way to get a complaint serviced is through the head honcho who it seems always too busy to take calls. I will be extremely wary and reluctant to go on trust for any "refurbed" item into the future from anybody bar a licenced dealer if such even exist or at least one with a cast iron rep.

I agree, I would think there's a big market for reconditioning outdrives. What would people pay for a reconditioned drive - £3k or 4k perhaps? They just need to be almost as good as new ones. Turbos would be another candidate for a recon. Also, there must be a market for pattern parts, we've seen threads covering exhaust risers / elbows(?) that would be cheap to make.

 

[BruceK]

I'd buy. It's a simple case of economics. In a 20 year old boat that has plenty of life left the rate of ruin is in proportional relationship to the cost of parts. On the outdrives question you'd have to be a bit zealous to pump 16k into a boat that's only worth twice that on new outdrives. Where as in the last boat I felt nothing for buying a whole new mercruiser Aplha 1 drive at 2k rather than faff about with shimming replacement gearheads on an old unit. And even then the Alpha 1 / MR ranges have the aftermarket SEI (http://www.sterndrive.cc/) to contend with. A comparable to fit Volvo or specialised refurb business would be a boon. So too recon engines / parts. I was blown away by how cheaply you can replace a petrol block by comparison to diesel ( I was quoted just over 1.2k for a merc 3.0GL by a stealer when I did the sterndrive on the cuddy on the basis of may as well seeing you're doing the sterndrive). There has got to be a better angle to this diesel question somewhere.

 

[BruceK]

Well I started the port engine today. Within a few seconds billowing clouds of smoke were emanating from the engine electrical junction box and an emergency engine shutdown on my side performed. Damnest thing, you would swear blind there was a fire going on there was so much smoke, yet after waiting for the smoke to stop emanating from the box to prevent the spread of fire, before openning it up, no damage could be seen to any wire sheathing. Some wires were still warm to the touch. I can only presume the smoke / fire was emanating from the rotation counter relay. I uncoupled the compressor reset the circuit breaker and hey presto no electrical fire. You just have to laugh at this. So one uncoupled starboard engine compressor because the clutch is knackered. One uncoupled Port compressor because the clutch is knackered and one fubar rotation counter relay and wiring (presumed but after burning like that a safe bet). So that would be two complete units sent in for check, service / refurb and / or replacement returned as scrap and £1600 for the privilige

Well done Coastal Rides, you've surpassed yourselves, that's some achievement :encouragement:
I can only assume you have confused parts bin with binned parts.

 

[bigwow]

Time to start a claim with your Visa debit card Bruce.
From their site.
Wherever you use Visa debit, you are fully protected. If, for example, you're unfortunate enough to book a holiday with an airline or travel agent that becomes insolvent, you'll generally get your money back. Similarly, if you order something that is not delivered, not as described, or arrives faulty or damaged, you’ll receive a full refund

 

[BruceK]

yep. I thinks so too.

 

[Croftie]

That is BAD :disgust: I really feel for you, go get em.

 

[Colvic Watson]

Or small claims - 80% success rate. I don't think VISA covers the provision of a service rather than goods and they may interpret 'checking' as the provision of a service.

Helpful thread thanks.