franksingleton
Well-Known Member
Whilst away from home this August, Barclaycard emailed me to say that they were sending replacement credit cards to our home address. My existing card had 6 months to the expiry date. I called Barclaycard to say that I would not be at home for several weeks and that we had no forwarding address. After telling me that they had no record of my current card and querying that I had got the right number – I can read, they agreed not to send the new card until we asked for it.
About 10 days later, in France, my card was refused. I then had a telephone call lasting about one hour being passed from pillar to post and back with innumerable requests to “Hold on, please.” Finally, I was told that a new card had been sent to my home address and that, as a consequence, my existing card had been cancelled. Further, despite my protestations, it could not be re-validated. Barclaycard, having put me into a mess could do nothing to help.
They did offer to send me a replacement. Impossible at the time, I tested that later when we knew we would be in port for 5 days due to adverse winds. Visa, who handle replacement could not give me a delivery date – “It depends on whether the bank agrees!” Not helpful.
Barclaycard seem quite oblivious to the fact that people can be away from home for days, weeks or months at a time. They also seem to assume that having sent a new card it has been received. I had no further emails from them advising that they were about to cancel my card. In any case, they should not assume that emails or text messages have been received by a customer. It seems not to have crossed their tiny minds that a temporary block would have been a safer option than cancellation. At least, I could have called them and got the block lifted, may be with a temporary block on the new card.
In all, I had three very long calls to Barclaycard. In each case, so-called “Customer Services” were useless. Everyone seemed to have to pass the call on to “My colleague” or have to ask “My colleague.” As a service it is not fit for purpose.
Has anyone else had a similar experience or did I draw the short straw?
About 10 days later, in France, my card was refused. I then had a telephone call lasting about one hour being passed from pillar to post and back with innumerable requests to “Hold on, please.” Finally, I was told that a new card had been sent to my home address and that, as a consequence, my existing card had been cancelled. Further, despite my protestations, it could not be re-validated. Barclaycard, having put me into a mess could do nothing to help.
They did offer to send me a replacement. Impossible at the time, I tested that later when we knew we would be in port for 5 days due to adverse winds. Visa, who handle replacement could not give me a delivery date – “It depends on whether the bank agrees!” Not helpful.
Barclaycard seem quite oblivious to the fact that people can be away from home for days, weeks or months at a time. They also seem to assume that having sent a new card it has been received. I had no further emails from them advising that they were about to cancel my card. In any case, they should not assume that emails or text messages have been received by a customer. It seems not to have crossed their tiny minds that a temporary block would have been a safer option than cancellation. At least, I could have called them and got the block lifted, may be with a temporary block on the new card.
In all, I had three very long calls to Barclaycard. In each case, so-called “Customer Services” were useless. Everyone seemed to have to pass the call on to “My colleague” or have to ask “My colleague.” As a service it is not fit for purpose.
Has anyone else had a similar experience or did I draw the short straw?
