charles_reed
Active member
On what grounds do they do that? Pants seems to have a good reputation round here - I'm about to change to them myself...
Pantanaeius are OK, though I don't use them myself - I think the 12% was a reference to the excess - a basic tenet of all insurance is that you can't be better off after the claim than before; hence excesses.
I'm afraid one will never know how good your insurers are until you've had to make a claim on them...