Durley245
Well-Known Member
And who is main dealer for Hamble now?
Why did Volvo Penta pull the plug on RK Marine Volvo dealership?
- Thread starter Durley245
- Start date
volvopaul
Well-Known Member
I know as do many others in the trade .
why don’t you ring them or Volvo head office and ask .
why don’t you ring them or Volvo head office and ask .
volvopaul
Well-Known Member
Nearest dealer is Gokden Arrow at Shamrock quay . Plenty of independent knowledge around the Hamble should you need us .
Too many dealers trying to get a slice of the market , possibly Volvo way of reducing the competition.
ashtead
Well-Known Member
RK seem to have a run in with Wightlink over engine servicing I seem to recall which might be a cause of a dispute maybe ?
volvopaul
Well-Known Member
Your getting warmer , read the MAIB report .
Sticky Fingers
Well-Known Member
This might help.
Isle of Wight ferry failures blamed on 'assembly errors'
and
https://assets.publishing.service.gov.uk/media/5b5217c7ed915d0b81e003df/MAIBInvReport14_2018.pdf
Public domain info.
Isle of Wight ferry failures blamed on 'assembly errors'
and
https://assets.publishing.service.gov.uk/media/5b5217c7ed915d0b81e003df/MAIBInvReport14_2018.pdf
Public domain info.
ashtead
Well-Known Member
Well it seems “wightlink have eliminated the problem” then . I can see why it was warmer certainly.
Seastoke
Well-Known Member
Are you fitting inboards in your 245 .
pumpsmynads
Well-Known Member
Thanks to this Ive been reading up on Voith Schneider propellers. Very cool.
jrudge
Well-Known Member
I only used them once and they were quick and efficient. Boats.co.U.K. Used to sub all of their Solent work to them
AdeOlly
Well-Known Member
I had a dreadul experience with them...... wouldn't use them ever to do anything.
oldgit
Well-Known Member
EugeneR
Well-Known Member
Deleted
volvopaul
Well-Known Member
Go on Eugene you know you want to .
volvopaul
Well-Known Member
Like all companies the companies reputation, ability and customer care is borne on its staff .
when staff start to leave and set up on there own the knowledge disappears and along with it the companies ability to give good service .
They then employ people from outside the marine business and adapt them to the business, the problem with that is the fact the years of experience are missing .
when a company does not look after its staff things happen along with the manufacture decision to take away the support .
I supported this company for many years purchasing thousands of pounds a year in parts from them , then one day I was introduced to a new manager, one that replaced a previous guy of over 20 years experience behind the counter at this company selling this product.
It was t long before things changed , the phone wasn’t getting answered, the communication was zero , turned out other members of staff had left the company and there was no one with the ability to manage the dept . I then jumped ship to a rival dealer back to the 2 members of staff that gave and continue to give first class service .
Even through last years lockdown when I could get limited access to boats the supply And communication never dried up as they kept one branch out the group of Golden Arrow fully functioning, The doors were closed here .
I know most of the engineers that left and are on there own doing well .
I do find this very sad because I always had my boat out in this yard every year and was looked after by the service manager very well , he also jumped ship a few years before this happened.
I am sure running a company this size requires good management skills , dedication and patience with some clients , but as I’ve said it’s the staff that count not the sign above the door .
If it is for sale I’d love a boatyard .
Durley245
Well-Known Member
Yes, I am. Plus I got an ex sealne 31 now, and that be inboard stern drive as well.
stelican
Well-Known Member
Volvo \Paul
Eastlands was up for sale but maybe sold now.
Eastlands was up for sale but maybe sold now.
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volvopaul
Well-Known Member
Sold
Durley245
Well-Known Member
What about Motortech Marne, they any better?
[2068]
...
Motortech Marine at Port Solent became "Golden Arrow" a number of years ago.
They are my "go to" Volvo Penta dealer.
