Twyfordbridge
Member
Last week I posted on the YBW Practical Boat Owner forum asking about help relating to AIS in the hope of finding the boat which damaged mine while unattended alongside a visitor pontoon. The boat that hit mine at 4.30pm then stayed overnight and left just after 9am the following morning without reporting the incident or leaving any details leaving me with a hefty repair bill. Harbour staff were on duty there when he arrived and when he left. I was given some great help from a member here but unfortunately it drew a blank. With total cooperation of the harbour I now had stills from the cctv footage ( persons blurred out) the name of the boat which turned out to be British, the make and model and also area of registration from the transom. Three solid days of emails, messages and phone calls to marinas and harbour officials drew a blank .... Data Protection.
Then today I thought I'd try the Small Ships Register fully expecting another blank.... and they're phone is manned until 4pm on a Sunday.
I explained the situation to a very sympathetic and helpful gentleman to who said he was bound by data protection and could not give me any information at all. But he did ask if I had the name of the boat which was a very unusual name, I gave it to him. A location?, I gave it to him. Vessel type?, Sailing. Make and model?, I gave him both. He had an exact match! He then asked me for my name, email address and phone number and stated that he was quite willing to send him an email asking him to contact me regarding the incident. He also sent me an email immediately stating that he had contacted the owner on my behalf.
Now that's what I call customer service.
Now just got wait and see if he replies to me or not
Then today I thought I'd try the Small Ships Register fully expecting another blank.... and they're phone is manned until 4pm on a Sunday.
I explained the situation to a very sympathetic and helpful gentleman to who said he was bound by data protection and could not give me any information at all. But he did ask if I had the name of the boat which was a very unusual name, I gave it to him. A location?, I gave it to him. Vessel type?, Sailing. Make and model?, I gave him both. He had an exact match! He then asked me for my name, email address and phone number and stated that he was quite willing to send him an email asking him to contact me regarding the incident. He also sent me an email immediately stating that he had contacted the owner on my behalf.
Now that's what I call customer service.
Now just got wait and see if he replies to me or not