gljnr1983
Well-Known Member
Hello all just a heads up on the poor service i have received from this company.
After buying a rulmate500 automatic bilge pump from them (last year) that was faulty(not working on auto)so i left the auto wire disconected and used it manually last season knowing it had warranty.
When readying the boat for this season (march) i removed the pump and checked the date of purchase and noticed i was a month over SMCs year warranty so i kindly asked SMC if they could give me the Rule warranty(3yrs) claim contact details.
They told me to send the faulty pump to them for test and replacment which i did the next day royal mail recorded and waited a week,no reply so emailed asking if it had arrived yet and was told no(Royal mail said it had)the next four emails were ignored then i phoned asking what was going on to be told it just arrived 4 weeks after i had sent it and it would be processed in the next 2 days.
I waited a month and tried phoning again to be told the pump from last month was somone elses and that mine had just arrived(de javu) i kept my cool and waited again another 3 months to get nothing.
A couple weeks ago i sent an email stating everything that has happened and demanded to get some correspondance within 24 hours all to no avail so i am now on here warning fellow boaters of this companys very poor service.
I also wonder why they did not want me to deal with rule directly as i was over SMCs warranty and just asking for Rule contact details to claim there 3 year warranty.NEVER AGAIN.
After buying a rulmate500 automatic bilge pump from them (last year) that was faulty(not working on auto)so i left the auto wire disconected and used it manually last season knowing it had warranty.
When readying the boat for this season (march) i removed the pump and checked the date of purchase and noticed i was a month over SMCs year warranty so i kindly asked SMC if they could give me the Rule warranty(3yrs) claim contact details.
They told me to send the faulty pump to them for test and replacment which i did the next day royal mail recorded and waited a week,no reply so emailed asking if it had arrived yet and was told no(Royal mail said it had)the next four emails were ignored then i phoned asking what was going on to be told it just arrived 4 weeks after i had sent it and it would be processed in the next 2 days.
I waited a month and tried phoning again to be told the pump from last month was somone elses and that mine had just arrived(de javu) i kept my cool and waited again another 3 months to get nothing.
A couple weeks ago i sent an email stating everything that has happened and demanded to get some correspondance within 24 hours all to no avail so i am now on here warning fellow boaters of this companys very poor service.
I also wonder why they did not want me to deal with rule directly as i was over SMCs warranty and just asking for Rule contact details to claim there 3 year warranty.NEVER AGAIN.
