deuc02
Well-Known Member
A bit unfair. I'm sure that Princess treat their customers just as well as EBY treat you. The above is more akin to a FTSE 100 in the 80's.
Princess used boat warranty scheme
- Thread starter henryf
- Start date
A bit unfair. I'm sure that Princess treat their customers just as well as EBY treat you. The above is more akin to a FTSE 100 in the 80's.
ari
Well-Known Member
Really? All I see are three directors and then a load of sales guys.
http://www.princess.co.uk/about-us/meet-the-team/
Where are all the "middle managers""?
jfm
Well-Known Member
Oh perlease. The controlling shareholder is Peter Whale/Whale family, and afaik (though anyone correct me if I'm wrong on this) you don't deal with them when buying a boat and you don't get invited to call them on a Sunday to ask for a crate of parts to be shipped down to the boat before the following weekend. Everyone else is a middle manager with a tangible authority limit, as is becoming increasingly clear by their letting it be known that they are working on a post for this forum but it isn't ready yet...
jfm
Well-Known Member
Actually, as I recall, Peter Whale/family do have a big Princess, a 78 iirc but not 100% sure, something like that, so I am wrong about the "non-boater" part in my post and I withdraw that with apologies. But the rest is true. It's nothing to do with how people are treated; rather it is a simple observation that as a customer you are not dealing with the proprietor and that leaves you open to the person you're dealing with having to "I'll get back to you on that".
rhino_mac
Well-Known Member
So are you suggesting if I bought a similar used boat from EBY like this:
http://www.princess.co.uk/pre-owned-yachts/boat-details.php?BoatID=4304527
That I would be given the mobile number of both CEO's in case there is a problem?
http://www.princess.co.uk/pre-owned-yachts/boat-details.php?BoatID=4304527
That I would be given the mobile number of both CEO's in case there is a problem?
RobWales
Well-Known Member
I think I need educating on a critical point as I'm interested in this thread!
PYMS are a luxury yacht manufacturer yes?
EBY are not yes?
Confused.com sorry, or is it the fact that you're unable to deal with FLMY direct?
Thanks.
PYMS are a luxury yacht manufacturer yes?
EBY are not yes?
Confused.com sorry, or is it the fact that you're unable to deal with FLMY direct?
Thanks.
Nigelpickin
Well-Known Member
I think that PMYS are a distributor of and for LVMH owned Princess Yachts so probably very similar in principal to EBY, not sure but I reckon there's a man on here that is!
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jimmy_the_builder
Well-Known Member
I bought a secondhand Fairline Targa 40, and I was, yes. Edit: in fact I was introduced to them both as part of the pre-sales sorting out of paperwork etc.
Cheers
Jimmy
rhino_mac
Well-Known Member
Well, I have to admit that is kind of impressive. Fair play to them!
simon
Well-Known Member
My only contact with EBY was awful, although I suspect from other responses that it was an exception.
I contacted them re a Squadron 58 for sale in Mallorca. They offered to show me one in England, but I refused the offer and told them I wanted to view the actual boat in Mallorca as I was seriously considering. They made arrangements for me to view the boat and I took my boat from Menorca to Mallorca at no considerable expense of fuel and mooring fees. When I got there they had moved the boat back the UK without telling me, a couple of days later they contacted me to see if I would give them more info on my boat so that they could put together some part ex. figures! I emailed and complained and explained that I had not seen the boat, although they had supposedly organised the viewing and the fact that they were fully aware this was a special journey to Mallorca to view and guess what... not even the decency of a reply!!
I contacted them re a Squadron 58 for sale in Mallorca. They offered to show me one in England, but I refused the offer and told them I wanted to view the actual boat in Mallorca as I was seriously considering. They made arrangements for me to view the boat and I took my boat from Menorca to Mallorca at no considerable expense of fuel and mooring fees. When I got there they had moved the boat back the UK without telling me, a couple of days later they contacted me to see if I would give them more info on my boat so that they could put together some part ex. figures! I emailed and complained and explained that I had not seen the boat, although they had supposedly organised the viewing and the fact that they were fully aware this was a special journey to Mallorca to view and guess what... not even the decency of a reply!!
jfm
Well-Known Member
That's a brokerage boat, which is not really what this thread is about. If you bought a boat similar to that vessel as a stock boat from Essex, yes your follow up for after sales problems would be with Essex directly and you would generally have a direct line/mobile number of one of the CEOs and several EBY guys to fix your problem. Jimmy the builder basically confirmed that already above, using his actual experience
jfm
Well-Known Member
Both PMYS and Essex Boatyards are dealers, not yacht manufacturers
D
Deleted User YDKXO
Guest
You surprised me there but you're correct. The shareholders do seem to be the Whale family whereas I'd always assumed that PYMS was a wholly owned subsidiary of Princess and I think a lot of people assumed the same. So buying from PYMS would entail the same sort of risk as buying from EBY or any other boat dealer, unless PYMS have some kind of guarantee from Princess. I was going to respond to your previous post to the effect that it was a bit harsh to expect employees of a corporation to respond to internet posts about their company because their conditions of employment would probably ban them from doing so but, you're right, PYMS seems to be a family company like EBY and one of the family should have poked their nose above the parapet by now.
I can see this thread being pulled shortly
RobWales
Well-Known Member
None of the UK major players (prinfairseek) deal direct then? So very much like the Auto trade, well except Morgan nd Caterham!
jfm
Well-Known Member
Oh, I thought it was very widely known that PMYS is owned by the Whale family, whose principle business is ownership* of a large group of Uk car dealerships covering zillions of brands like JLR, Bentley, Porsche, Honda, McLaren and so on. In fact here is the website www.rybrook.co.uk. For avoidance of any doubt, I'm just stating a fact here and not criticising any of this; huge respect to the Whales for building up the Rybrook business.
*Actually it might be 50% ownership , alongside a coinvestor owning the other 50%, iirc, but don't quote me on that and I don't think it matters in this discussion
jfm
Well-Known Member
Afaik, I believe Sunseeker will deal direct to some extent, eg give you a guarantee of the dealer contract, if you are spending a big sum. But that is hearsay not first hand exp so could be wrong. With Fairline and Princess you normally contract with the dealer. That said, maybe for all I know Princess are offering something stronger than the dealer's balance sheet if you are spending £6m++ on their 30M or bigger? I dunno.
The comparison with car dealerships is of limited relevance because as a customer you don't take material credit risk when you buy a car. Apart from a tiny deposit in some cases, you only transfer the purchase money when the car is ready for collection
Remember also, the warranty contract on a new purchase is often a direct contract between the boat buyer and the builder, rather than the dealer. As it is with many retail purchases including cars.
volvopaul
Well-Known Member
Hi Simon. How was your experience with Fairline Menorca? I think you know why I'm asking.
Portofino
Well-Known Member
Appears this chap owns or he controls 75% of Princess ( go to the bottom and click on " princess yachts" )
http://en.wikipedia.org/wiki/Bernard_Arnault
Also when I bought my tiny Sunseeker -from the factory as a P-ex that had come in from someone trading up .They sent chauffeur to collect me from Bournemouth airport
Robert Braithwaite actually came up to me ( tracked me down on the site in Poole) and shook my hand with a " Thankyou for buying one of my boats"
Turned to the salesman and said something along the lines of
" see that Mr ******* s, boat has new fenders ,warps cushions, carpet ,crockery knives forks ,towels" , etc
I was taken to warehouse to choise which Royal Doulton etc.
Kinda builds brand loyalty .He knew some one was coming to view the P35 that day .
rubberduck
Well-Known Member
This has also been my experience.
henryf
Well-Known Member
I feel that I have to say a few words having scanned through the latter pages of this thread.
I have owned Princess boats since 2007 purchased from Princess Swanwick and have enjoyed exemplary aftercare support. Not once have I had to write a snotty email, I have a mobile phone number which I can contact in the event of needing help and any issue has been dealt with promptly.
No, I don't have the mobile number for some champagne swigging French man who may or may not own part of the manufacturing company but I do have the mobile numbers of everyone involved in both the sales of our P42 in 2007 and our P50 in 2012.
I would have no qualms in buying a used boat from Princess and given the very same people deal with any warranty claims I wouldn't expect a different level of care. Yes, there is a difference between the support offered on a new boat and that offered on a used boat, particularly an older boat. But within the realms of the used boat world I can't see many better people to buy from.
If I can shoot from the hip for a moment Princess had an older 45 foot flybridge for sale which Volvo Paul looked at prior to someone purchasing it. The boat hadn't been prepped by Princess Swanwick prior to his inspection, that would all have taken place prior to the sale finalising. A fault was found and the buyer chose not to proceed. Had VP not looked at the boat and the buyer gone ahead Volvo Penta themselves would have been tasked with servicing the engines and any fault identified. Yes, there probably was a bit of a cock up on the part of whoever took the boat in p/x but ultimately the customer was never at risk financially. All costs would have been carried by Princess.
Princess sales have gained an enviable reputation over the years looking after their customers. Everyone I speak to heaps praises on them and seems to have enjoyed the same experience I have. Peter Harwood, their after sales support bod has attained the status of Saint for his support and ability to get things sorted.
I am struggling to equate this thread to the support I and others have experienced as actual buyers.
I don't have a legal contract for the warranty on my current boat and didn't have one on the last one. I don't need one because I bought through Princess Sales Swanwick. Between them and the factory I feel I'm in very good hands.
Henry
I have owned Princess boats since 2007 purchased from Princess Swanwick and have enjoyed exemplary aftercare support. Not once have I had to write a snotty email, I have a mobile phone number which I can contact in the event of needing help and any issue has been dealt with promptly.
No, I don't have the mobile number for some champagne swigging French man who may or may not own part of the manufacturing company but I do have the mobile numbers of everyone involved in both the sales of our P42 in 2007 and our P50 in 2012.
I would have no qualms in buying a used boat from Princess and given the very same people deal with any warranty claims I wouldn't expect a different level of care. Yes, there is a difference between the support offered on a new boat and that offered on a used boat, particularly an older boat. But within the realms of the used boat world I can't see many better people to buy from.
If I can shoot from the hip for a moment Princess had an older 45 foot flybridge for sale which Volvo Paul looked at prior to someone purchasing it. The boat hadn't been prepped by Princess Swanwick prior to his inspection, that would all have taken place prior to the sale finalising. A fault was found and the buyer chose not to proceed. Had VP not looked at the boat and the buyer gone ahead Volvo Penta themselves would have been tasked with servicing the engines and any fault identified. Yes, there probably was a bit of a cock up on the part of whoever took the boat in p/x but ultimately the customer was never at risk financially. All costs would have been carried by Princess.
Princess sales have gained an enviable reputation over the years looking after their customers. Everyone I speak to heaps praises on them and seems to have enjoyed the same experience I have. Peter Harwood, their after sales support bod has attained the status of Saint for his support and ability to get things sorted.
I am struggling to equate this thread to the support I and others have experienced as actual buyers.
I don't have a legal contract for the warranty on my current boat and didn't have one on the last one. I don't need one because I bought through Princess Sales Swanwick. Between them and the factory I feel I'm in very good hands.
Henry