Princess used boat warranty scheme
- Thread starter henryf
- Start date
petem
Well-Known Member
Apropos of nothing, but this reminds me of a Golf GTI I bought back in the 80's. A year old, and bought from an independent dealer in London (I was living in Cheltenham as I do now). Anyhow, the car allegedly came with a warranty and when pressed the trader said whatever went wrong they would fix. Low and behold a week after I bought the thing the engine management system failed so I phoned them up. Their reply....
"it doesn't include expensive things like that"!
Ever since then I've viewed any warranty with an air of caution.
"it doesn't include expensive things like that"!
Ever since then I've viewed any warranty with an air of caution.
ari
Well-Known Member
Do you mean this?
Because that read to me that as appreciation for the benefits of the scheme grows ("appetite for this approved package increases"), people will become more willing to pay more for an approved boat ("we should also start to see an increase in retention values.")
Agree it's a little ambiguous, but I don't think he's suggesting that just because you bought an approved boat it will somehow be worth more in ten years time when you come to sell it.
rubberduck
Well-Known Member
If it is insurance backed I would be wary. Bought a used car, Mini Metro for Nicky, many years ago which had one of these. Seem to remember something along the lines of engine overheating due to a blocked rad or something. They agreed to pay for a Rad repair but not the rest as this was consequential loss, or something like that. Not worth the paper IMHO.
ari
Well-Known Member
I bought a mobile phone 20 years ago. Was the size of a small suitcase and weighted about the same as two bricks. Wouldn't work inside a building, wouldn't work in a car at more than 20mph, wouldn't work outside any major city.
Beats me why people bother with mobile phones, they're obviously useless.
Beats me why people bother with mobile phones, they're obviously useless.
capsco
Well-Known Member
ari
Well-Known Member
Its about as relevent as the various "I bought a car in 1878 and the warranty was no good on that" posts.
aquapower
Well-Known Member
Its about as relevent as the various "I bought a car in 1878 and the warranty was no good on that" posts.
There's a relevance to the fact that they are insurance backed warrantys, I have only had one once and it paid for a couple of minor faults without question, never yet heard of these with boats but time will tell
jfm
Well-Known Member
Well this is all a bit rubbish. So Paul/Captain Cook (from PMYS I think ) dredges up a thread from March with his post #24 and tells us a bit advertishly how good this Princess Approved used boats scheme is. Then he is asked if the warranty travels with the boat and he replies effusively that it does, only to make an apparent rtfq mix up because he was actually talking about the Princess new boat warranty when he said it travels with the boat.
So the Approved Used program warranty doesn't travel with the boat, right? Paul isn't saying. Hmmm. You're better off with Essex Boatyards, who don't need the Approved Used marketing wrapper around their properly excellent service, whose warranty and support does travel with the boat, and who reply to questions immediately in contrast to Princess's warranty department which seems to close for a long weekend. None of this stuff from Captain Cook makes me want to, err, join the Princess family
So the Approved Used program warranty doesn't travel with the boat, right? Paul isn't saying. Hmmm. You're better off with Essex Boatyards, who don't need the Approved Used marketing wrapper around their properly excellent service, whose warranty and support does travel with the boat, and who reply to questions immediately in contrast to Princess's warranty department which seems to close for a long weekend. None of this stuff from Captain Cook makes me want to, err, join the Princess family
pan
Well-Known Member
Lack of clarification about the Princess used boat warranty from CaptainCook, is making Princess look a bit silly & evasive. Surely it's now up to someone from Princess to give a full explanation of the warranty scheme! Commercially, Captain Cook has now done more harm to Princess than good, shame really as I found Princess personnel at SIBS to be very open & helpful.
lanerboy
Well-Known Member
where has captain cook gone, can you answer the question captain regards new or 2nd hand as I am confused
Last edited:
rubberduck
Well-Known Member
Steady on ! I'm sure EBY & Princess can fight their own battles. Anyone would think you had shares in EBY. Having said that, princess could put a download on the website clearly stating the full terms of the Guarantee.
jfm
Well-Known Member
Eh? I'm not fighting anyone's battle nor a shareholder in any boat company. I'm interested in becoming a customer of PMYS for my next boat so I want to know how good they are. The guy places an advert in #24 and therefore he started this conversation. I asked a question, the reply was a non sequitur up because of his rtfq error, and then he doesn't come and clarify.
My suspicion is that this Approved scheme is just a fancy marketing wrapper and I want to know if there's any real substance. So far we have the Princess 45 that PEJ almost bought and fortunately VP rescued him from a missed boating summer by spotting the busted engine, and now it seems the warranty is return-to-base. I'm interested to hear PMYS's response
rafiki_
Well-Known Member
I looked at a Snazi 39, PMYS stock boat, but was underwhelmed with the boat and the deal. The boat was poorly prepared, and need circa £20k spending, before looking at the mechanics/systems. Engine hours were nearly 3 times that of the boat I bought too. Although the boat has subsequently found a new home, so I really hope the buyer got a better deal than I was able to negotiate.
D
Deleted User YDKXO
Guest
To be fair jfm, you're describing the service you get from EBY as a serial buyer of new multi million pound boats from them and not only that but they know you as a supporter of theirs on this forum. Of course they're going to throw technicians onto a plane if you so much as break a fingernail! The question is how would EBY respond to a problem with a secondhand 10yr old stock Fairline they sold for £150k 6 months earlier and how would their response compare to PMYS' response to a problem with one of their warranted secondhand boats of similar value. I note that EBY do offer a warranty on their secondhand stock boats but it seems to be limited to engines only. Before making comparisons to the PMYS warranty we would need to know whether the PMYS warranty covers more than the engines, how long each warranty period is, whether the EBY or PMYS warranty is a Europe wide or a return to base warranty and a whole host of other questions. I don't know the answers to these questions but before making comparisons, we should know.
Btw, I've never been a customer of either PYMS or EBY so I have no axe to grind here. I do agree though that Captain Cook has not covered himself or his company, if indeed he is an employee of PYMS, in glory so far
jfm
Well-Known Member
Point taken Deleted User, but the egg definitely came before the chicken. I walked into EBY one day in 2008 and bought a stock boat Sq58 from them, before which they didn't know me from Adam. The service I got on that occasion was amazing, including a massive plywood pallet arriving by truck in France with a big spare part on a Friday when I only emailed them Monday to explain the problem. Following that I did indeed sing their praises, but they had to deliver some outstanding stuff before I'd do that. It was only subsequent to all that, that I became a "serial" buyer bought "multi million" from them. I firmly believe, not least cos I've chatted to many of their customers, that they treat everyone that well - you get top back up and support whether you buy a £75k boat or a £2.5m boat. Reason being that the £75k guy may well be a £200k guy a couple of years later and ultimately £1m, because that is how this boating lark works. The other thing is that people tell their friends: I was introduced to EBY by a banking guy I've known for years in the City who bought 3 Fairlines off them before I met them, and he got great service and told me about it
I agree that there should be like for like comparison on used boats and to be fair I don't know Essex's detailed policy on that. But also to be fair they are not pontificating on here about how good they are in the way that PMYS are - they're just getting on with being good. They are especially not prattling on about mickey mouse 280 point checks, which of course smart boat owners know is marketing BS. I do know that Essex Boatyards do not use insurance backed warranty, which this PMYS scheme is. Essex suffer the warranty cost themselves on a used stock boat so they do not have to march to the orders of insurance underwriters - ah, that brings us nicely to another of my favourite topics
I agree that there should be like for like comparison on used boats and to be fair I don't know Essex's detailed policy on that. But also to be fair they are not pontificating on here about how good they are in the way that PMYS are - they're just getting on with being good. They are especially not prattling on about mickey mouse 280 point checks, which of course smart boat owners know is marketing BS. I do know that Essex Boatyards do not use insurance backed warranty, which this PMYS scheme is. Essex suffer the warranty cost themselves on a used stock boat so they do not have to march to the orders of insurance underwriters - ah, that brings us nicely to another of my favourite topics
D
Deleted User YDKXO
Guest
Yup, I've heard good things too from others about EBY's treatment of their customers but we're talking secondhand warranties here and you know as well as I do that what counts in the end is the smallprint in those warranties although of course, the dealer's attitude to customer service is also important. So lets hear from somebody who has knowledge of EBY's warranty and hopefully the mysterious Captain Cook resurfaces to explain the PYMS warrantyPoint taken Deleted User, but the egg definitely came before the chicken. I walked into EBY one day in 2008 and bought a stock boat Sq58 from them, before which they didn't know me from Adam. The service I got on that occasion was amazing, including a massive plywood pallet arriving by truck in France with a big spare part on a Friday when I only emailed them Monday to explain the problem. Following that I did indeed sing their praises, but they had to deliver some outstanding stuff before I'd do that. It was only subsequent to all that, that I became a "serial" buyer bought "multi million" from them. I firmly believe, not least cos I've chatted to many of their customers, that they treat everyone that well - you get top back up and support whether you buy a £75k boat or a £2.5m boat. Reason being that the £75k guy may well be a £200k guy a couple of years later and ultimately £1m, because that is how this boating lark works. The other thing is that people tell their friends: I was introduced to EBY by a banking guy I've known for years in the City who bought 3 Fairlines off them before I met them, and he got great service and told me about it
I agree that there should be like for like comparison on used boats and to be fair I don't know Essex's detailed policy on that. But also to be fair they are not pontificating on here about how good they are in the way that PMYS are - they're just getting on with being good. They are especially not prattling on about mickey mouse 280 point checks, which of course smart boat owners know is marketing BS. I do know that Essex Boatyards do not use insurance backed warranty, which this PMYS scheme is. Essex suffer the warranty cost themselves on a used stock boat so they do not have to march to the orders of insurance underwriters - ah, that brings us nicely to another of my favourite topics
P4Paul
Well-Known Member
Point taken Deleted User, but the egg definitely came before the chicken. I walked into EBY one day in 2008 and bought a stock boat Sq58 from them, before which they didn't know me from Adam. The service I got on that occasion was amazing, including a massive plywood pallet arriving by truck in France with a big spare part on a Friday when I only emailed them Monday to explain the problem. Following that I did indeed sing their praises, but they had to deliver some outstanding stuff before I'd do that. It was only subsequent to all that, that I became a "serial" buyer bought "multi million" from them. I firmly believe, not least cos I've chatted to many of their customers, that they treat everyone that well - you get top back up and support whether you buy a £75k boat or a £2.5m boat. Reason being that the £75k guy may well be a £200k guy a couple of years later and ultimately £1m, because that is how this boating lark works. The other thing is that people tell their friends: I was introduced to EBY by a banking guy I've known for years in the City who bought 3 Fairlines off them before I met them, and he got great service and told me about it
I agree that there should be like for like comparison on used boats and to be fair I don't know Essex's detailed policy on that. But also to be fair they are not pontificating on here about how good they are in the way that PMYS are - they're just getting on with being good. They are especially not prattling on about mickey mouse 280 point checks, which of course smart boat owners know is marketing BS. I do know that Essex Boatyards do not use insurance backed warranty, which this PMYS scheme is. Essex suffer the warranty cost themselves on a used stock boat so they do not have to march to the orders of insurance underwriters - ah, that brings us nicely to another of my favourite topics
I will be honest that I don't recognise the 'amazing' experience from EBY following a completely wasted journey from Southampton to Essex two years ago. I guess ours must be an unusual experience as many on here sing their praises.
jimmy_the_builder
Well-Known Member
I should jump in here. I'm a single-instance buyer of a secondhand stock Targa 40 from EBY, and although my boat was in the UK during the warranty period (and for some time afterwards), the service I got was exemplary. Completely at the other end of the scale from the kind of thing that jfm describes, I think my best example is a recurring problem I had with the power steering pump (which was related to the well-known steering ram problems on early dp-h drives). EBY replaced it under warranty, during the warranty period. All very unremarkable. However, it then failed again, some time later - well outside the warranty period - and EBY stood up for the further replacement. I was pretty impressed by this. The only mistake they've made was to sell me a boat I like so much I don't want to trade out of it!
Cheers
Jimmy
jfm
Well-Known Member
Deleted User, Essex don't do smallprint. In fact I'm not sure they do any print as a general policy, except they'll reply to your email or text within about 10 minutes and will do full on paperwork I think if you ask. They just get on and fix things or get you the part or get you the document or whatever it is you asked for - see Jimmy Le Builder's post above on a secondhand stock boat. One day we were in Antibes having a coffee and Nick H was talking about his Volvo D12 low power problem that he'd asked about on this forum. Nick Barke from Essex Boatyards got up and said he'd be back in an hour, took a load of spanners onto Nick's boat, returned with black hands to the coffee table and pronounced it fixed. A seatrial that afternoon proved that it was indeed fixed - it was a stuck turbo that needed de-coking. Not rocket science, but quite a faff of a job to undo the lagging, undo the elbow mounts, split the flange joint and get in there to fix it. And it was 10/10 on listening to the symptoms and making the diagnosis. So they even give you "warranty" on a used boat you didn't buy from them