PITA new owners

Robin said:
Why thank you Sir, are you saying you too would need a full lifetime aftersales service if you buy a 19 year old used boat. :confused:
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Seems to me you have done enough so time to cut the ties. Problem is some people never learn about their boats and rely on others. I remember a poster on another forum asking where one of his sea cocks was located and where he was likely to find the holding tank as he wasn't sure if he had one. Having a similar boat I told him where to find the sea cock and suggested that if he'd just bought it, he asked the seller about the tank. Turned out he had owned the boat for 7 years!
 
GrahamM376 said:
Seems to me you have done enough so time to cut the ties. Problem is some people never learn about their boats and rely on others. I remember a poster on another forum asking where one of his sea cocks was located and where he was likely to find the holding tank as he wasn't sure if he had one. Having a similar boat I told him where to find the sea cock and suggested that if he'd just bought it, he asked the seller about the tank. Turned out he had owned the boat for 7 years!
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If you could ignore a holding tank for 7 years, everyone would want one!

Mike.
 
Robin said:
Last night was quiet thankfully, but might be related to my phone freezing up and refusing to reboot until the battery was removed and replaced, but that might be only a temporary cure. Looks like I may need a new phone the phone company say (exising galaxy Note 2 is ancient) so maybe time to upgrade and change number too despite the admin hassle of notifying all and sundry of my contacts minus the 1.
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I have recently been through the pain of my wife Galaxy note 4 refusing to boot. Lots of time spent googling the cure. Learned about holding down power button to clear the charge and also safe mode. Much easier to block one contact than to notify hundreds of a change of number. No need to change number even if you change phone provider

Would offer further advice - but I did not sell you the phone...............:)

Tudorsailor
 
tudorsailor said:
I have recently been through the pain of my wife Galaxy note 4 refusing to boot. Lots of time spent googling the cure. Learned about holding down power button to clear the charge and also safe mode. Much easier to block one contact than to notify hundreds of a change of number. No need to change number even if you change phone provider

Would offer further advice - but I did not sell you the phone...............:)

Tudorsailor
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:biggrin-new::biggrin-new::biggrin-new:


SWMBO"s note2 has also done the same. Ours are well loved but over 4 years old now. We are looking at swapping for Galaxy J7s cost here under $200 even with new cases and if we switch our unlimited talk text and data plan deal to the latest promotional offering we can even do the swap at no extra cost overall. The J7s look good and do everything we want, longer battery life and user replaceable too, they even have a brightness booster for outdoor sunshine use, but no stylus like the notes which I rarely use anyway. NOT changing provider as we like who we have ( T-Mobil)

I'm a bit reluctant to block chump's calls as that seems like unfriending someone on Facetwat ( which I don't use although SWMBO does)
 
You just become less and less responsive.

You are watching a film. You reply:- "sorry busy will reply l8r, is it not in manual?" You decide if you reply that night or next day.

You are eating tea. You reply "out for a meal will reply l8r" ... ...they will start to try other places first because you wont be an instant fix...
 
ShinyShoe said:
You just become less and less responsive.

You are watching a film. You reply:- "sorry busy will reply l8r, is it not in manual?" You decide if you reply that night or next day.

You are eating tea. You reply "out for a meal will reply l8r" ... ...they will start to try other places first because you wont be an instant fix...
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Exactly.Or you don't reply at all for about four hours,then provide fairly generic advice which they could have found out elsewhere sooner.They are only contacting you because you are the line of least resistance.
 
When we bought our first boat a Sealine 19 sport. John Z, the owner, at the time could not have been more helpful.

As new owners we were so green!

We asked loads of questions, before and after the sale. John was so generous with his time and knowledge that it increased our enjoyment of the boat so much. Will always be so grateful to him for that.

Since selling the boat we have moved on to a Yarmouth 23 Gaff rig.

So, for me, as a recipient of such kindness if and when I sell my current boat I intend to give the new owner all the help they need. Within reason :)

Each individual case is different, of course and within reason is open to interpretation!
 
So my suggestion would be to start delaying your responses as others have said, perhaps tell them that you're going to move back to the UK so are busy with that and that you're sure they will understand.

Continue to be yourself when dealing with them as you need to be able to look at yourself in the mirror in the morning.

Finally if there are specific issues that make you seriously doubt their competence then perhaps find a suitable local training place and suggest to the new owners that they seem to have less experience than might be wise and suggest a course.

If they take it then fine, but if they don't then at least you have done all that you realistically could do and if something does go wrong you can hold your head up. Imagine how you would feel if they go out, something goes wrong and you had not spoken up.
 
Its a case of reasonableness, for some it would be reasonable for you to be available for their Q.s 24/7 and others you would expect a buyer to undertake independent learning and research would provide them with the answers they are seeking (from you).
Perhaps you have inadvertently or mistakenly set out an expectation that they can pursue you forever 24/7 with the help and assistance they evidently require for them to be boat owners if this is the case then to fix this you need to either advise them quite bluntly or ignore / block or delete their details from your phone and email.
I fully understand that you have been a responsible and helpful seller ( a rare quality ) however, good will has been quite evidently abused, or they are so incompetent that they should not have bought a vessel in the first place, if the latter this is NOT your responsibility.
In short tell them or avoid them. Or negotiate a % commission from their new (best) contractor friends
 
If they're texting you why not block their number on your own phone and set up a premium rate number for them to text you on? Could be a nice little earner...
 
grumpy_o_g said:
If they're texting you why not block their number on your own phone and set up a premium rate number for them to text you on? Could be a nice little earner...
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we areabout to change phones and get new SIMs as the current ones occasionally don't hook up and calls go straight to voicemail, cleaning the SIM usually solves it but they said they would issue new ones. The new ones will have a different number for 24 hours until the number transfer process kicks in, so during that time I will text them notice of the changed number, then when our existing numbers start to work again, hopefully we are home free. WE had a call free weekend to date after having set the phones to reject calls and notifications between 7pm and 6am except for pre-set approved callers in our contact list.


Thanks to all for the ideas, tea and mostly sympathy.For others, I will try to chill more henceforth and bitch less.:encouragement:
 
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