Paleros Service is to Bad

[ametjan]

Good time of day. Immediately apologize for my English. The essence of my message in the following. I put my boat on the maintenance and improvement of the dock company Paleros. Order from them:
A. The installation of the instrument Raymarine E9 and its setting.
Two. The installation of solar panels and connecting it to power my boat system.

The company has agreed to my terms. I paid for the work they have been met. Then I set sail from the port of Lefkada in the Black Sea, but in the Strait of Baspor not far from Istanbul, the true test is not due to mounting solar panel fell off. Not only is my navigator E9 began to show no true test data. In response to my complaint or as a firm is not responding. The phone can not take, do not respond to e-mail. My opinion is a bad company and not have to work with them. Such an attitude towards the customer is not good. I am very disappointed in this service.

Regards to all. Please support me and leave your opinion.

 

[vyv_cox]

I have no direct experience of them but there have been many reports of their incompetence and questionable business ethics in the pages of the Cruising Association. They were the selected repair company at Messolonghi but I believe have now been ejected due to many complaints.

Hope you manage to find a solution to your problems.

 

[noelex]

Welcome to forum Ametjan
Sorry to hear about your bad experience. It is helpful to hear about both the good and bad so thanks for sharing. One of the powerful things about this forum is learning who to trust and avoid.
Electrical problems are usually easily fixed. So i am sure you will find someone to resolve your problems. if you find yourself heading back the way you came give me a shout and I will see what I can do. I hate seeing a fellow sailor ripped off.

 

[affinite]

Take it to the top

Ive had several jobs done by Paleros and they always completed the work to my satisfaction but as Vyv said I understand that there was a serious problem with the service contract at Messolonghi so maybe something has changed since they did work for me.

My suggestion is that you call ask to speak to Robert Meyer. He is the Managing Director.

 

[CharlesSwallow]

I never have understood why so many people rely upon outside contractors to fit bits of "toy" kit to "toy" ships.

I do ALL my own and if I had to go to sea in a vessel of which I didn't understand the workings of EVERY device, well, I just wouldn't do it.

HM Ships never do! Plenty of decent courses out there if you care to look.

EDIT Incidentally, I trust that the OP-er is willing to dis-associate his comments from a similarly named company in Lefkas marina?

Chas

 

[vyv_cox]

I never have understood why so many people rely upon outside contractors to fit bits of "toy" kit to "toy" ships.

I do ALL my own and if I had to go to sea in a vessel of which I didn't understand the workings of EVERY device, well, I just wouldn't do it.

HM Ships never do! Plenty of decent courses out there if you care to look.

EDIT Incidentally, I trust that the OP-er is willing to dis-associate his comments from a similarly named company in Lefkas marina?

Chas

I have never understood why some posters on forums find it necessary to be aggressive, arrogant and rude. We know nothing about the OP, his boat, his abilities or physical condition.

He clearly says he sailed from 'the port of Levkada'. It is a reasonable assumption that he used the services of the Paleros based there.

 

[jimbaerselman]

I never have understood why so many people rely upon outside contractors to fit bits of "toy" kit to "toy" ships.

Because they wish to enjoy cruising, but maybe don't have the time or the skills or the energy to build boats or add desirable equipment.

"Live aboard" is a broad church. It could include a two week charter in a new location. Or summer swallows who spend a month or two aboard in a "distant" but well serviced location. They may just be pottering locally, or perhaps making long trips to new locations. For others, their home is a boat, never moving from a favourite mooring spot. Or maybe they're circling the world.

For some of those categories, self sufficiency is useful. For most, outsourcing gives you more cruising time for your time aboard.

 

[rivonia]

Can the moderator please remove Charles Swallow off this forum?

The OP was just giving his oppinion and facts as they happened to him.

As for Paleros YES they are the ones in Levkas. and they were kicked out of Mesalonghi.

I do hope that the OP gets all his problems sorted.

Fair winds

Peter

 

[RichardS]

The company has agreed to my terms. I paid for the work they have been met. Then I set sail from the port of Lefkada in the Black Sea....

I do not condone Charles Swallow's somewhat bellicose attitude, but he does have a point about Levkas in the Ionian.....unless there is another Black Sea in those parts which I have yet to discover?

Richard

 

[vyv_cox]

I do not condone Charles Swallow's somewhat bellicose attitude, but he does have a point about Levkas in the Ionian.....unless there is another Black Sea in those parts which I have yet to discover?

Richard

The OP's first language is clearly not English. He has written 'in' instead of 'to', an understandable mistake. Particularly since he mentions reaching Istanbul.

 

[RichardS]

The OP's first language is clearly not English. He has written 'in' instead of 'to', an understandable mistake. Particularly since he mentions reaching Istanbul.

Point taken but this means he's covered at least 600 miles before the electrical problem started which is a bit more than I was expecting.

Richard

 

[jaba]

Point taken but this means he's covered at least 600 miles before the electrical problem started which is a bit more than I was expecting.

Richard

Yeah. Usually it takes just 200 miles or 2 days before repaired/installed things can break (again). So the installer/engineer is safely out of reach of customer ;-)

 

[little_roundtop]

Welcome Ametjan!

You're written English is perfectly good enough for all of us to understand what has happened to you and what you want to say to us. I applaud your courage in writing in a language that is not your native one. I'm struggling to get a good grasp of Greek and I can mumble a sentence or two, but writing in a non-native language is much more of a challenge. Well done to you and please let us know how you get on!

BTW. I've also heard bad reports of Paleros from others.

 

[CharlesSwallow]

I have never understood why some posters on forums find it necessary to be aggressive, arrogant and rude. We know nothing about the OP, his boat, his abilities or physical condition.

He clearly says he sailed from 'the port of Levkada'. It is a reasonable assumption that he used the services of the Paleros based there.

Maybe thecomments in my initial paragraph weren't aimed at him?

Chas

 

[CharlesSwallow]

Can the moderator please remove Charles Swallow off this forum?

The OP was just giving his oppinion and facts as they happened to him.

As for Paleros YES they are the ones in Levkas. and they were kicked out of Mesalonghi.

I do hope that the OP gets all his problems sorted.

Fair winds

Peter

I spent five days last week on the pontoon occupied by a large number of their customers, several of whom I spoke to. (they are easily identified as each flies a Paleros house flag). None expressed any dissatisfaction which is why I am surprised at so much negative comment. The German owner of the pristine eleven year old Island Packet next to us was particularly satisfied with their maintenance and guardianship. I have no connection with them but the good people of Lefkas marina seem satisfied. What was their "crime" in Messolonghi? Do you know? I would suspect though that their operatives might not be as skilled or experienced in ALL the disciplines they offer. For electrics, I would have gone to the raymarine man on the main road opposite the marina or the large chandlery which is left out of the main gate, sharp right at the refuse tip gates (holding my nose in a southerly) and just along on the right after the larger Carrefor s'market but like I said, I prefer to do my own.

Chas

 

[Mr Cassandra]

Can the moderator please remove Charles Swallow off this forum?

The OP was just giving his opinion and facts as they happened to him.

As for Paleros YES they are the ones in Lefkas. and they were kicked out of Missalonghi.

I do hope that the OP gets all his problems sorted.

Fair winds

Peter

Hi
He has been removed in one name or another many times and always bounces back,
He has almost become an institution . I myself like his worldly criticism of all things.

As for the OP welcome and keep us informed.

 

[vyv_cox]

Charles,
I suggest you carry out a search on their name on myCA. 'Rogues' was one of the more complimentary terms that I found.

They were kicked out for not carrying out work, financial shenanigans, removing equipment from boats and non-existent communications. Owners were suffering long delays due to incomplete or unstarted work. Finnaly Messolonghi had enough and got rid of them.
Vyv

 

[ametjan]

The OP's first language is clearly not English. He has written 'in' instead of 'to', an understandable mistake. Particularly since he mentions reaching Istanbul.

Yes indeed I do not speak and write in English. But I think everybody understood what I wrote. My frustration is justified. I paid the money and want to get the result.

 

[little_roundtop]

Yes indeed I do not speak and write in English. But I think everybody understood what I wrote. My frustration is justified. I paid the money and want to get the result.

Your written English is perfectly understandable, in fact what you have just written here is a lot better than many English children could do!

You will find that some people on the YBW forums are very critical of almost everything, you need what we call "a thick skin" when you use these forums. Don't be put off by people here who are more interested in what you have written than they are in what you are trying to say.

 

[vyv_cox]

Yes indeed I do not speak and write in English. But I think everybody understood what I wrote. My frustration is justified. I paid the money and want to get the result.

I fully agree, I had no problems with your posts. I hope you can obtain some satisfaction from Paleros but they have a poor reputation, especially at replying to telephone calls and e-mails. Good luck.