stownsend
Member
Evening
I would like to say how good Musto kit is but due to their online ordering system I missed out any jacket in the sale.... I registered to received notification when one of the jackets became back into stock, received an email at 23:30, by midnight all ordered and the money taken via PayPal (the sale was ending on Monday), other wise I as going to order one via Sport Pursuit which as in stock until the Monday lunchtime.
I received an email on Tuesday to cancel the order and no money would be taken, emailed Customer Services to say the money had been taken so either they can source one or refund, so refund as given and it was out of stock everywhere and there were none available when they came to pick my order - it was their system saying in stock and not physically enough there ....?????. I then received an email Tuesday eve to say it was back in stock but still couldn't order it...again was told it was out of stock and for the next week was showing in stock in my size at the full retail price, until I complained again today and it as finally taken down...
On checking any sites there was nothing I liked for the a sale price...missed out across the board..
For my troubles they offered 15% off any jacket full price RRP - cheaper to go to a supplier but not a sale price... unless its a good deal I'll go to GIll / Helly Hansen etc.., they also have closed the Outlet store in Bridgend so only have online to buy from..
One less customer for Musto...
Cheers
Stu
I would like to say how good Musto kit is but due to their online ordering system I missed out any jacket in the sale.... I registered to received notification when one of the jackets became back into stock, received an email at 23:30, by midnight all ordered and the money taken via PayPal (the sale was ending on Monday), other wise I as going to order one via Sport Pursuit which as in stock until the Monday lunchtime.
I received an email on Tuesday to cancel the order and no money would be taken, emailed Customer Services to say the money had been taken so either they can source one or refund, so refund as given and it was out of stock everywhere and there were none available when they came to pick my order - it was their system saying in stock and not physically enough there ....?????. I then received an email Tuesday eve to say it was back in stock but still couldn't order it...again was told it was out of stock and for the next week was showing in stock in my size at the full retail price, until I complained again today and it as finally taken down...
On checking any sites there was nothing I liked for the a sale price...missed out across the board..
For my troubles they offered 15% off any jacket full price RRP - cheaper to go to a supplier but not a sale price... unless its a good deal I'll go to GIll / Helly Hansen etc.., they also have closed the Outlet store in Bridgend so only have online to buy from..
One less customer for Musto...
Cheers
Stu