sailorman
Well-Known Member
I have had a very kind offer from a trader who has monitored this but we await N Ms response top my letter
Musto hpx-lifetime promise
- Thread starter sailorman
- Start date
I have had a very kind offer from a trader who has monitored this but we await N Ms response top my letter
Independence
Well-Known Member
Personally it's put the nail in the coffin for Goretx / breathable fabrics for me. What with the above and all this washing, tumble drying lark referred to in earlier posts I don't think it's for me.
I'm going for the more 'traditional' deep sea fisherman variety with layers of fleece jumpers.
I'm going for the more 'traditional' deep sea fisherman variety with layers of fleece jumpers.
Phoenix of Hamble
Well-Known Member
Marketing hype wins again.....
For the same money you could have bought 6 Sykes sockets in the same timeframe, and now be on the 3rd.....
I'm utterly gobsmacked at the calls for Musto's head here after a pair of oilies have failed after 10 years!!!!!!!!!! ......I just find it hard to believe that people think that Musto are being unreasonable.... 10 years FFS.... extraordinary!
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Phoenix of Hamble
Well-Known Member
No... not for two sets of hi-tech oilies.....
If they lasted 2 years, then yes... but 10 years... no... I don't think, in modern terms its mind numbing at all...
what else has anyone bought for £1200 10 years ago that they'd expect replacing nowadays?.... I can't think of much....
bigwow
Well-Known Member
seanfoster
Well-Known Member
....and is missing the point!
Keen_Ed
Well-Known Member
Gore tex guarantee: I see no mention of 10 years.
GORE-TEX® GUARANTEED TO KEEP YOU DRY® promise
If you are not completely satisfied with the waterproofness, windproofness or breathability of your GORE-TEX® outerwear then we will repair, replace or refund your purchase price.
All GORE-TEX® garments and footwear carry the Guaranteed to Keep You Dry™ brand promise.
We take this guarantee seriously. If you are not completely satisfied with the waterproofness, windproofness or breathability of your GORE-TEX® garment, then we will repair, replace or refund your purchase price.
If you find any reason for complaint, return the item to the store where it was purchased. They will tell you what to do in order to remedy the problem.
GORE-TEX® GUARANTEED TO KEEP YOU DRY® promise
If you are not completely satisfied with the waterproofness, windproofness or breathability of your GORE-TEX® outerwear then we will repair, replace or refund your purchase price.
All GORE-TEX® garments and footwear carry the Guaranteed to Keep You Dry™ brand promise.
We take this guarantee seriously. If you are not completely satisfied with the waterproofness, windproofness or breathability of your GORE-TEX® garment, then we will repair, replace or refund your purchase price.
If you find any reason for complaint, return the item to the store where it was purchased. They will tell you what to do in order to remedy the problem.
Chris_Robb
Well-Known Member
If it is a "life Time" guarantee - that is a committment that they should honour. Many companies will do this on the basis that so few people will keep the original documents, that the risk of claims is minimal.
So saying, I bought a pair of Timberland Deck shoes, which also had a life time guarantee. They werer badly made, and each year I sent them back with a fault - split sole etc - and every year I would get a new pair from them. This went on for 5 years, until I lost one overboard!!!!
Caladh
Well-Known Member
Exactly...the point being I probably wouldn't expect some kit or equipment to last 10 years but when a Lifetime Guarantee is part of the deal then Musto shouldn't quibble if a claim is made. I had a to send some Musto gloves back a few years ago. After 6 months use they were useless but sure enough Musto did respond with a newer and better pair. Likewise I sent a Tilley Hat back and got a new one under LTG. The fallout from this thread could be immense for Musto. 90 sailors perhaps thinking about buying their kit over a couple of years..........I for one don't think so and will look elsewhere for my wet weather gear in future.........unless of course our man were to get a positive response.
Chris_Robb
Well-Known Member
I also returned a 3 year old pair of MPX Goretex that were no better protection that a cotton vest. They examined them and said they were faulty and replaced them. Just got them back last week, and I decided to test them out last night in the shower. After 20 minutes in the shower I was totally dry. The fabric seems to have repelled the water like "Water of a ducks back" the garments were hung up and were almost totally dry on the outside, and absolutley dry on the inside..
But theres the rub - they will apparently need washing and reproofing at least 3 times a year.......
fireball
Well-Known Member
I am surprised by Musto's response ... even if 10 years is considered beyond the "lifetime" I would still have thought they would've offered a suitable discount of new kit - they normally sell at trade - so an offer somewhere between that and RRP would've given Sailorman a discount he wouldn't have got elsewhere and Musto a better than normal margin.
We bought some Musto HPX's last year .... £25 from the outlet store in Bicester ... didn't think to check what guarantee they offered ... at £25 they've already been modified and the new owner hopes they'll last a few years ....
Quandary
Well-Known Member
Go to Gael Force, www.gaelforcemarine.co.uk they will sell you a suit of yachty 'breathable' oilies with a removable fleece lining for £100, £180 for two suits.
They will also sell you any of the working gear they supply to fishermen/offshore which is their main market but at much higher prices.
Only needs to last about a year to outperform Musto.
They will also sell you any of the working gear they supply to fishermen/offshore which is their main market but at much higher prices.
Only needs to last about a year to outperform Musto.
Ubergeekian
Well-Known Member
Have you tried getting Windows 7 to run on a 10-year-old, £1200-at-the-time computer?
KellysEye
Well-Known Member
I think people are misreading the guarantee.
First they give a workmanship promise.
'This is a Musto product and is therefore warranted to be free from defects in workmanship or materials. In the unlikely event that the garment fails to come up to standard, Musto promise to replace or repair, at their discretion, free of charge'.
Then they give the lifetime guarantee applying to the above promise.
'This promise is valid for for the lifetime of the product, as long as it is owned by
the original purchaser'.
It must be for the promise at the top because then they go on to say if it is not faulty but needs repair this is what to do.
'Repairs necessary due to wear and tearor misuse can be carried out through
Musto Repair serv ice at a very reasonable price'.
Witness to that was the following post.
>I also returned a 3 year old pair of MPX Goretex that were no better protection that a cotton vest. They examined them and said they were faulty and replaced them.
They were faulty and replaced after three years. So it seems to me they do offer a lifetime warranty but only on faulty kit - which is fair enough.
First they give a workmanship promise.
'This is a Musto product and is therefore warranted to be free from defects in workmanship or materials. In the unlikely event that the garment fails to come up to standard, Musto promise to replace or repair, at their discretion, free of charge'.
Then they give the lifetime guarantee applying to the above promise.
'This promise is valid for for the lifetime of the product, as long as it is owned by
the original purchaser'.
It must be for the promise at the top because then they go on to say if it is not faulty but needs repair this is what to do.
'Repairs necessary due to wear and tearor misuse can be carried out through
Musto Repair serv ice at a very reasonable price'.
Witness to that was the following post.
>I also returned a 3 year old pair of MPX Goretex that were no better protection that a cotton vest. They examined them and said they were faulty and replaced them.
They were faulty and replaced after three years. So it seems to me they do offer a lifetime warranty but only on faulty kit - which is fair enough.
rtchina
Well-Known Member
As a producer of waterproof garments for a lot of major brands, in China; may I say that delamination is a defect in the material. Delamination has been a problem with waterproof clothing for many years and has not been limited to low cost products. It is the flexing that can cause the problem, and by that I mean folding a creasing, not just wearing in the rain.
May I take issue at the comment "Chinese ****". Having produced in the UK, Thailand, Taiwan and now China I can assure you that for quality at a keen price, China is unbeatable and ALL the yachtsmen in the UK (and most of Europe for that matter) have really benefitted from it.
May I take issue at the comment "Chinese ****". Having produced in the UK, Thailand, Taiwan and now China I can assure you that for quality at a keen price, China is unbeatable and ALL the yachtsmen in the UK (and most of Europe for that matter) have really benefitted from it.
fireball
Well-Known Member
You may ... can I ask a genuine question though ...
Forget the price .. Quality wise - where are (were) the best quality garments made? I wouldn't be surprised if the answer was from the far east ... but I do know for a fact that these days many people would prefer to buy British where at all possible.
HinewaisMan
Well-Known Member
Musto off the shopping list?
I am ‘pleased’ to see that it is not just my Musto Gear that is delaminating.
View attachment 3869
(click for bigger image)
I wasn’t delighted that this had happened – even though they are 10 years old they are still in great nick apart from the delam. Was going to replace with a new set of “Ocean” quality wet-weather gear, but having read this thread, I think I might take Musto off the shopping list.
I’ll send a copy of this pic off to Musto anyway and see what they say. I’ll report back when I get their response.
I am ‘pleased’ to see that it is not just my Musto Gear that is delaminating.
View attachment 3869
(click for bigger image)
I wasn’t delighted that this had happened – even though they are 10 years old they are still in great nick apart from the delam. Was going to replace with a new set of “Ocean” quality wet-weather gear, but having read this thread, I think I might take Musto off the shopping list.
I’ll send a copy of this pic off to Musto anyway and see what they say. I’ll report back when I get their response.
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westernman
Well-Known Member
There is a material defect. The garments are not damaged or worn out.
The guarantee clearly applies.
I agree 10 years is a long time - but they offered a lifetime guarantee.
JayBee
Well-Known Member
My Henri LLoyd TP3 gear doesn't do the business either. 
I think professional fishermen in their Guy Cotten oilies might have got it right.
Most of the ones I've met don't chose it because they're strapped for cash.
There is an obvious condensation issue with PVC, but maybe that's better than external water penetration.
Suitable mid-layering and a reasonably loose fit might be part of the answer.
Hopeless for posing in the marina, though.
Am I wrong in thinking that the RNLI is a Musto customer? Any feedback from that quarter?
I think professional fishermen in their Guy Cotten oilies might have got it right.
Most of the ones I've met don't chose it because they're strapped for cash.
There is an obvious condensation issue with PVC, but maybe that's better than external water penetration.
Suitable mid-layering and a reasonably loose fit might be part of the answer.
Hopeless for posing in the marina, though.
Am I wrong in thinking that the RNLI is a Musto customer? Any feedback from that quarter?
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sailorman
Well-Known Member
Ours are nothing like that
Visually my jacket has faded the trousers almost as new
swmbo`s jacket & trousers could go back on a sale rail the look so good.
all items show no outward signs of de-lamination just let water in
Received the Foulies back yesterday with a Comps slip
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