Musto hpx-lifetime promise
- Thread starter sailorman
- Start date
Bosun Higgs
N/A
No. That could simply be the way that the fabric finishes its life. Given that the fabric has a finite lifespan, and it clearly must have, then there will be one mode of final failure which is more common than the others and that is likely to be losing its waterproofness though delamination.
The problem here isnt the reasonableness of failure at 10 years old but the public expectations raised by the "lifetime guarantee" bit when the product was sold. What Musto have done is undoubtedly legally correct but they have upset a customer who feels he's been conned. Thats very bad business.
toad_oftoadhall
Well-Known Member
Ta to your good self and Ubergeekian.
http://www.guycotten.co.uk/
I'd never heard of GC, but they seem to actually sell kit to use rather than pose with. Oilies, with built in harness. Very useful and haven't seen that for a while. (I think inflatable LJ's killed them off.)
Mind you, their top of the range stuff is a bit pricey.
sailorman
Well-Known Member
worn generally by Frenchmen, Fishermen & offshore workers
mireland
Well-Known Member
Poor show
Seems crystal clear to me... Musto dressed up an arbitrary 10 year guarantee as a lifetime guarantee. They did not make it clear that this was the case so you have been mislead. The text is clear about the guarantee remaining good so long as owned by purchaser, there was no mention of what they call a lifetime and I think you should certainly take this to trading standards. Good luck and take a bit of comfort from the fact that this has now done damage to their reputation and so hopefully will mend their ways in the future. There are many alternatives to Musto.
Seems crystal clear to me... Musto dressed up an arbitrary 10 year guarantee as a lifetime guarantee. They did not make it clear that this was the case so you have been mislead. The text is clear about the guarantee remaining good so long as owned by purchaser, there was no mention of what they call a lifetime and I think you should certainly take this to trading standards. Good luck and take a bit of comfort from the fact that this has now done damage to their reputation and so hopefully will mend their ways in the future. There are many alternatives to Musto.
SeamanStaines
Well-Known Member
I have XM gear that is significantly older than then years and is used a lot. Looks very grubby now but working just fine. It is not expensive and is very good quality. I notice that you can get their offshore suit for about £160 now, I think it was that much when I bought mine years ago!
Not a 'Designer' name though
Not a 'Designer' name though
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Resolution
Well-Known Member
I have been walking this morning in the rain again, wearing my twenty year old Country Musto (goretex) - and it is as waterproof now as it was in 1990. Superb garment, often admired still.
I also have had loads of Musto gear for the boat over the years and have the highest regard for its quality and fitness for purpose.
But in Sailorman's case I think he has a point, legally as well as morally. There is almost certainly a defect now in the material, which was warranted "for the lifetime of the product". If they wished to stick a time limit on this warranty, they should have said 5 years or whatever. Most manufacturers do exactly this. To make the promise without a specific limit is effectively open-ended.
Musto should admit their mistake in this case.
Phideaux
Well-Known Member
Well, if it says lifetime guarantee then that's what I would (and do) expect. Lifetime usually means until worn out or damaged, so unless I'd worn a hole in it or otherwise damaged the fabric through mechanical, chemical or biological means, I'd expect a replacement.
If Musto are putting an arbitrary time limit of 10 years then they should do what other manufacturers do - offer a ten year limited warranty.
Having just bought a pair of new Musto HPX Ocean salopettes I wish I'd seen this post first.
If Musto are putting an arbitrary time limit of 10 years then they should do what other manufacturers do - offer a ten year limited warranty.
Having just bought a pair of new Musto HPX Ocean salopettes I wish I'd seen this post first.
uforea
Well-Known Member
I too sent HPX trousers back to Musto as they were leaking and asked if they could be repaired. Had a phone call from their repairs department saying that as the material was delaminating they could not be repaired but could they send me a new set FOC and did I want the same size. The trousers were over 11 years old at this point, they never asked for a receipt but could they keep the old ones as they needed to be returned to the makers of Goretex for them to examine.!!! Needless to say I was very pleased and recount this story every chance I can.
Ted
ps, this was 4 years ago before Nigel sold out.
Ted
ps, this was 4 years ago before Nigel sold out.
seanfoster
Well-Known Member
I think there is the answer to why musto are acting like this. The new owners/board/financiers/whoever are lumbered with the 'customer is always right' policy, no doubt what Nigel intended, and are now more concerned with bottom line, rather than it's (often loyal) customers.
sailorman
Well-Known Member
I am aware of that & 573 folk have seen the thread
i did tell them it would cost them,more than me
Ubergeekian
Well-Known Member
I think it could well be argued that that is a type of wearing out.
I'm on the OP's side, really, but I just don't think this one's worth pushing. My first reaction was "report them to trading standards and take them through small claims for replacements", but ten years is just too long, I'm afraid.
Ubergeekian
Well-Known Member
I don't think they did. They guaranteed against faulty material and workmanship for life (that's a significant improvement on normal consumer rights) but they didn't, and couldn't be expected, to guarantee that it would never, ever fail in service.
It sounds as if they are claiming that the clothes are just worn out. The cost of proving them wrong is probably greater than just buying another set of anothet make, and the hassle infinitely less. That leaves only revenge, and the OP is getting plenty of that here ...
seanfoster
Well-Known Member
I am aware of that & 573 folk have seen the thread
i did tell them it would cost them,more than me
Well, for what it's worth, they will be down what ever profit they make on two sets of MPX offshore jackets and salopettes that I was going to buy in the next 2 weeks!
sailorman
Well-Known Member
just looked @ swmbos trousers that were bought @ the same time as her jacket. turned inside out the appear to be perfect & o/all condition almost as new. the shoulder straps are showing signs of perishing & should have been sent back with the other 3 items
skipdiver435
New Member
most of my sailing gear is over ten years old i have to say the newer stuff i have is musto i wont be buying any more as i havent been that impressed it dosent wear well
LONG_KEELER
Well-Known Member
So that's £120 per year to keep the rain out.
I do over 1000 miles per annum and only wear my stuff about six times each year. £120 sounds lot and is double the amount I spend on antifoul.
I bought the Guy Cotten stuff that the fishermen on telly use. Been very dry and pleased with it. You Do sweat though if moving about much. However, my dry bum has stopped complaining over the last three year's.
I do over 1000 miles per annum and only wear my stuff about six times each year. £120 sounds lot and is double the amount I spend on antifoul.
I bought the Guy Cotten stuff that the fishermen on telly use. Been very dry and pleased with it. You Do sweat though if moving about much. However, my dry bum has stopped complaining over the last three year's.
sailorman
Well-Known Member
our usage similar to you.
we got back from Belgium soaked through from the OUTSIDE
, only had eyes & nose poking out of the face hole
Jamesuk
Well-Known Member
Musto is a great company who had lost there way in 2008/9. With Nigel Musto back in charge, 2010/11 is shaping up to be an exciting time for the company and from a retailers perspective, we now feel like good things will come out of Musto once again. So I would not give up too soon, The "lifetime Promise" is a misleading techicality without asking the question "what is lifetime".
It will be a lesson learned and something to consider when spending all that money again. Personally I would choose the MPX range every 5 years, mixed in with Henri Lloyd, Gill and Dubarry boots. A real mixbag, but as warm and dry as Apple Pie
It will be a lesson learned and something to consider when spending all that money again. Personally I would choose the MPX range every 5 years, mixed in with Henri Lloyd, Gill and Dubarry boots. A real mixbag, but as warm and dry as Apple Pie
LONG_KEELER
Well-Known Member
our usage similar to you.
we got back from Belgium soaked through from the OUTSIDE
Perhaps you have discovered something here.
Gortex is an excellent material but perhaps has a relatively short life and is it worth the cost ?
What about Gill ? They use a breathable material that is not Gortex. I understand that they enjoy a good reputation and are much cheaper to buy.
I used to own Henri LLoyd Azores for many years and I was often bathed in sweat. It was not a breathable material though.