Musto hpx-lifetime promise

Yep, looking at the warranty above it clearly refers to the 'lifetime of the product'
The maker is going to know more about how long that is than most of us?
Mind you, at my age the lifetime of the customer is probably shorter anyway.
 
Musto have been taken over by a financial group.

Nigel Musto now holds a minority stake.

Maybe this has the affect you have found.

My opinion, they have broken their promise.

One of their designers (Head of dept) seems more interested in developing her own website to promote her private design ventures in to ski wear (she doesn't even have a proper musto email address) and she (and Musto) have missed a HUGE opportunity set up by me by not reply to emails or 'phone calls.

I don't know who is calling the shots now.

Offices appear to have moved / moving from Laindon to London too. Very fragmented.

Tough Luck for them. And for you at the moment. Kick up a stink. £1200 - damn joke.
 
It clearly says for the 'lifetime of the product'.... I think 10 years is a more than reasonable lifetime for a set of oilies...

Personally, i'm completely on Musto's side here...

I think to expect anything in compensation, repair or replacement at all after 10 years is frankly, taking the p**s
 
Morgana said:
It clearly says for the 'lifetime of the product'.... I think 10 years is a more than reasonable lifetime for a set of oilies...

Personally, i'm completely on Musto's side here...

I think to expect anything in compensation, repair or replacement at all after 10 years is frankly, taking the p**s
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I have oilies which are 20 years old, been up and down mountains, through hell and high water, some dodgy wilderness areas, good as new.

The definition of "lifetime" is what? OP's oilies still exist, they are just broken, not dead.

Just my opinion. But hey, I keep saying I'm a terrible business man, much too kind hearted, I'd only sell good quality stuff at reasonable prices. Think I should go back in time and live there.
 
Morgana said:
It clearly says for the 'lifetime of the product'.... I think 10 years is a more than reasonable lifetime for a set of oilies...

Personally, i'm completely on Musto's side here...

I think to expect anything in compensation, repair or replacement at all after 10 years is frankly, taking the p**s
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Hear hear. I entirely agree.

There has to be some time limit. Would it really be reasonable for a 20 year old to buy from Musto and expect the company to replace a delaminating jacket say 50 years later? A 10 year life for garments seems fair to me.
 
Morgana said:
It clearly says for the 'lifetime of the product'.... I think 10 years is a more than reasonable lifetime for a set of oilies...

Personally, i'm completely on Musto's side here...

I think to expect anything in compensation, repair or replacement at all after 10 years is frankly, taking the p**s
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One Jacket Neil has had so little wear it could go on a hanger & be resold in Foxs
 
Think SNAP-ON.

I only have a screw driver, but I know of people who are having their tools replaced free of charge regularly.
 
Coaster said:
Hear hear. I entirely agree.

There has to be some time limit. Would it really be reasonable for a 20 year old to buy from Musto and expect the company to replace a delaminating jacket say 50 years later? A 10 year life for garments seems fair to me.
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Not asking for a replacement just a gesture. we have spent £s with musto over the years.
well sir sorry but your HPX is Fooooked. we can though offer a nice deal on new from our Musto Direct Site.
its PR for gods sake & they are lacking here.
letter sent to Nigel Musto ;)
 
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SWHBO is still using lightweight Helly Hansen oilies bought in the 60s,perfect condition.
Also has others but those HH have raced offshore,cruised the Med.

If a lifetime in Mustos book is 10 years why don't they say so .at least it is very dubious

advertising.I am gob samcked at the price and at some of the comments supporting Musto.No wonder these companies can get away with it
 
Go to the small claims court. Cheap and easy (so I am told).
I have Henri Lloyd Ocean trousers (in amongst my selection) that I reserve for any serious weather which is too much for my short lifed but lighter cheapo XMs and they are 30 years old! They are fantastic, I was wash and recoat with Fabsil from time to time.
If you are only making occasional use of your expensive, guaranteed (ha, ha) Mustos they should last as well.
Not good enough.
 
Coaster said:
There has to be some time limit. Would it really be reasonable for a 20 year old to buy from Musto and expect the company to replace a delaminating jacket say 50 years later? A 10 year life for garments seems fair to me.
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Musto could have offered a ten year guarantee. They chose to use the term 'lifetime' instead which is far less clear. Only themselves to blame.

Edit: Sorry, I've changed my mind. On reading the original text it clearly says 'Lifetime of the product'. Musto are playing fair in my opinion. Mind you, they could still have used a clearer term.
 
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The lifetime promise promises that the garments are free from defects in materials for the life time of the product.

The material is not worn through, split, or torn through excessive (mis)use.

That fact that it is delaminating is a defect in the material.

May be it is unreasonable to expect the cheap material they used to last more than 10 years - but they did not tell you that the material they used was cheap chinese made cr*p. You expected a quality product, they promised a quality product which should not fall apart on its own.

They should be held to their promise.
After all, if they meant 10 years, they should say 10 years.

I won't be buying any musto stuff this season for any of my family now either........
 
fireball said:
Hmm - I can see where you're coming from - but then I can see where musto will be coming from too ... pricetag withstanding ... how many other clothes do you have that are 10years + and in good order (that you wear every year!)
I guess it does come down to the definition of "lifetime" ... whose "lifetime" are they going by? Human, Dog, Boat, Tree?
I have some Splashdown waterproofs - prob about 6 years? Needed replacing 2 years ago ... have finally got around to it this winter ... but then I have a heavy set of "Yellows" which are 8 years old and are still waterproof - despite being religated to mooring checks!

But then the minimum I would do (if I were musto) would be to offer you a good discount on some new kit ...
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I dont agree with that.
I have a old sprayaway jacket that i use everyday. I bet that has had more use in a year than a set of waterproofs get used in 10 years. Would you say that after a year that had reached it's lifetime?

No its just a cop out i think if they had been 5 years old you would of got the same answer.

I think if they say lifetime it should mean lifetime.

I wont be buying musto.

Rob
 
Barnacle Bill said:
The only stuff that lasts is the yellow PVC that fishermen wear!
Almost everything sold to yachties is far more limited than the marketing suggests.
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So true. I was out looking for new oilies recently and the guy in the shop tactfully corrected me when I suggested goretex wasn't as hard wearing as the old fashioned stuff. I'd be interested in seeing an objective comparison.
 
I too can't understand why some are defending Musto. If they were 20 or so years old then I think I could understand Musto's reluctance to do something about them, but for PR's sake, at least an offer of a discount would be reasonable.

I hope this thread finds its way to their marketing department and they take note of how powerful these forums can be.

My girlfriend and I are about to buy complete offshore outfits, guess which brand we won't be looking at?!
 
sailorman said:
<Picture of label>
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You're stuffed. It's only a lifetime promise against defects in materials or workmanship, not against wearing out. Even if the stuff has only had light use, I doubt you'd get anywhere claiming that they should have lasted ten years ... even if they should.

Meanwhile the Guy Cotten jacket I have been using since 1987 is doing just fine, thanks.
 
toad_oftoadhall said:
So true. I was out looking for new oilies recently and the guy in the shop tactfully corrected me when I suggested goretex wasn't as hard wearing as the old fashioned stuff. I'd be interested in seeing an objective comparison.
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I used to go through a pair of PVC salopettes between a month and half and two months. But I was working in them, they were cheap from a guy at Fleetwood market. They would go first at the bottom of the legs, I would end up chopping them until they were similar to pedal pushers.

My best jacket (which got nicked!) was a guy cotton smock, heavy oily type.

My next sailing togs will come from Guy Cotton who I noted started to make breathable gear a couple of years back. The quality of GC was always really good.
 
Ubergeekian said:
You're stuffed. It's only a lifetime promise against defects in materials or workmanship, not against wearing out. Even if the stuff has only had light use, I doubt you'd get anywhere claiming that they should have lasted ten years ... even if they should.

Meanwhile the Guy Cotten jacket I have been using since 1987 is doing just fine, thanks.
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Not worn-out but De-lamination of the musto / gortex material
 
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