Le Domino top-up my experience

[LadyInBed]

Bought it in the orange shop in Cherbourg, showed passport, no problem.
I have been very happy with the reception and speed, but don't seem to be able to get to my UK Orange mail account!
My biggest problem was when I ran out of the initial credit, trying to top up was a nightmare.
First tried the online top-up option which started ok but then wouldn't accept my VISA credit card, so tried the phone a number option, but as my french isn't up to much, and the automated voice goes at twenty to the dozen, I asked a (2) local(s) to assist, they both gave up, not being able to understand the procedure. Last option was to go to a town with an Orange shop.
It turns out (according to the Orange guy) that the online option doesn't like VISA, but it will take MasterCard - this has yet to be tried! The phone a number option needs a 'credit voucher' - ask for a 'Orange Mobicarte' top-up at a Tabac, pay your money and the receipt has a 14 digit voucher number, then phone the freephone (France Telecom) number, key in your Domino SIM 'phone' number, select option 2, key in your 14 digit voucher number and Bob's your uncle.
Sounds easy but I had to take a trip back to the Orange shop because the phone a number option wouldn't recognize my Domino SIM 'phone' number, I had tried several times but it only worked after the 'Orange man' took out the SIM and checked online that the Domino SIM 'phone' number was correct!
I wonder what else he did!

 

[Plomong]

Bought it in the orange shop in Cherbourg, showed passport, no problem.
I have been very happy with the reception and speed, but don't seem to be able to get to my UK Orange mail account!
My biggest problem was when I ran out of the initial credit, trying to top up was a nightmare.
First tried the online top-up option which started ok but then wouldn't accept my VISA credit card, so tried the phone a number option, but as my french isn't up to much, and the automated voice goes at twenty to the dozen, I asked a (2) local(s) to assist, they both gave up, not being able to understand the procedure. Last option was to go to a town with an Orange shop.
It turns out (according to the Orange guy) that the online option doesn't like VISA, but it will take MasterCard - this has yet to be tried! The phone a number option needs a 'credit voucher' - ask for a 'Orange Mobicarte' top-up at a Tabac, pay your money and the receipt has a 14 digit voucher number, then phone the freephone (France Telecom) number, key in your Domino SIM 'phone' number, select option 2, key in your 14 digit voucher number and Bob's your uncle.
Sounds easy but I had to take a trip back to the Orange shop because the phone a number option wouldn't recognize my Domino SIM 'phone' number, I had tried several times but it only worked after the 'Orange man' took out the SIM and checked online that the Domino SIM 'phone' number was correct!
I wonder what else he did!

I have the same device and found the Phone-a-number top-up procedure, once learned, quite easy to use. Vouchers can be purchased also at most Carrefour and many other supermarkets, some bars, etc.

Plomong

 

[syfuga]

Thanks for the replies.

Mastercard is no better than Visa, if its not French! You can get through on 0800 224 224 dialled naturally without the 0033 but she goes at such a speed that its difficult to follow. I'll try again with the above heads-up.

 

[opce2012]

Orange France data top up is online or by phone with a bank card issued in France. Top up vouchers can be purchased in Tabacs and other outlets. Lets Go Top Up vouchers give better value for data then Mobicarte Classique. There is information on oneeyeddog.wordpress.com. If price is not an issue try www.thewifishop.net. Expensive but first class service at almost any time of day. Weekends and holidays too!

 

[Mistroma]

Orange France data top up is online or by phone with a bank card issued in France. Top up vouchers can be purchased in Tabacs and other outlets. Lets Go Top Up vouchers give better value for data then Mobicarte Classique. There is information on oneeyeddog.wordpress.com. If price is not an issue try www.thewifishop.net. Expensive but first class service at almost any time of day. Weekends and holidays too!

I looked at their Alfa kit and they do look expensive versus UK prices. I've used http://www.crucialwifi.co.uk several times without any problem and I think that they are cheaper. The WifiShop are selling an AWUS036H for £40 and CrucialWifi sell them for £20 (someone was selling them on eBay recently for £11). Perhaps they are better value for 3g/4G stuff.