steve_cronin
N/A
.. being "economical with the truth" or "it's left hand not knowing what it's right hand is doing" or "being deliberately deceptive by making statements that it's own printed output explicitly contradicts"
Company: Rutgerson
Product: Atlantic Hatches
Incident: the forced replacement of failing hatches in a great number of Bavaria yachts.
In their explaination of the failure of the bond between the acrylic pane and the stainless steel frame Rutgerson blame "... defective processes in the premises of outside contractors which have now been corrected"
However in the Rutgerson catalogue which I collected from their agent at the LIBS they expressly state that "....all Rutgerson products are entirely made on our own premises. We do not use outside contractors."
How could these two statements be reconciled?
Is this an attempt to pull the wool over the eyes of the public by first putting the blame on another party for the failure of a vital component or by appearing to suggest a greater level of quality assurance than really exists?
Which is it Rutgerson? Do you make the things 100% or do you not?
Steve CRonin
Company: Rutgerson
Product: Atlantic Hatches
Incident: the forced replacement of failing hatches in a great number of Bavaria yachts.
In their explaination of the failure of the bond between the acrylic pane and the stainless steel frame Rutgerson blame "... defective processes in the premises of outside contractors which have now been corrected"
However in the Rutgerson catalogue which I collected from their agent at the LIBS they expressly state that "....all Rutgerson products are entirely made on our own premises. We do not use outside contractors."
How could these two statements be reconciled?
Is this an attempt to pull the wool over the eyes of the public by first putting the blame on another party for the failure of a vital component or by appearing to suggest a greater level of quality assurance than really exists?
Which is it Rutgerson? Do you make the things 100% or do you not?
Steve CRonin