How to get access to a digital subscription

EricJ

Active member
Joined
17 Apr 2016
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214
Location
Amsterdam
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Good evening, I purchased a digital subscription on MB&Y via magazines direct but the subscription does not appear when I log into the app. I read about registering your subscription but it does not allow me to do that since I already have a digital account.
I expected that when you already have a digital account, the subscription should appear in the app.
I already sent messages to the helpdesk but they are not very helpful and very slow.
thanks for any pointers.
 
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