Philiz
Well-Known Member
There hasn't been one yet. Interestingly they haven't even confirmed they're sending my boots back yet.
Henri Lloyd leaky boots - The result
- Thread starter Philiz
- Start date
There hasn't been one yet. Interestingly they haven't even confirmed they're sending my boots back yet.
Poecheng
Well-Known Member
or rain
or a splash of seawater (heaven forfend)
or a splash of seawater (heaven forfend)
Philiz
Well-Known Member
That'll be it, product expectations too high obviously!
mjcoon
Well-Known Member
Well presumably, since they reckon they are not at fault, they'll want paying for return shipping...
Mike.
Philiz
Well-Known Member
No problem, it cost me £3.99 to send them, I'll give them £3.99 to send them back. They haven't yet confirmed they are doing so yet though.
charles_reed
Well-Known Member
Henri Lloyd were careful for their reputation and, in the 36 years I've dealt with them, fair and offered good customer support.
All things change and their recent foray into sailing bling may have taken them away from the concept of "fitness-for-purpose".
From the tone of things so far I suspect that they'll offer you an ex-gratia replacement - that's what's happened to me on the last 2 occasions of a similar nature to yours.
Perhaps you are leaping to conclusions based upon a letter which they would have been forced to write under the terms of their product liability insurance.
All things change and their recent foray into sailing bling may have taken them away from the concept of "fitness-for-purpose".
From the tone of things so far I suspect that they'll offer you an ex-gratia replacement - that's what's happened to me on the last 2 occasions of a similar nature to yours.
Perhaps you are leaping to conclusions based upon a letter which they would have been forced to write under the terms of their product liability insurance.
chewi
Well-Known Member
Gill have so far replaced my boots in perpetuity each time they have leaked.
sailorman
Well-Known Member
Henri lloyd do watch this site & in the past have posted
agurney
Well-Known Member
Damn Amazon, cookies, Google, et al.
I hope you are on some sort of commission - since clicking that link, every web site I've visited has an advert for green wellies
sailorman
Well-Known Member
you need adblocker my man Oh & GhosteryDamn Amazon, cookies, Google, et al.
I hope you are on some sort of commission - since clicking that link, every web site I've visited has an advert for green wellies
pathfinderstu
Well-Known Member
Perhaps you could buy a larger size of green wellies and put them over your HL ones!
dylanwinter
Well-Known Member
Damn Amazon, cookies, Google, et al.
I hope you are on some sort of commission - since clicking that link, every web site I've visited has an advert for green wellies
they are my primary sponsors - second and third are....
FB and thinsulate
Philiz
Well-Known Member
Boots have now been returned along with the following
" Dear Phillip
The QA department have come back to me. They do agree that the boots were leaking due to extensive wear.. We do pride ourselves on the quality and durability of our products but we now believe that the product has come to the end of its natural life. We have therefore have returned the boots to you. We hope you understand our reasons and this does not deter you from buying Henri Lloyd products in the future.
Kind regards
Debra "
So, there you have it folks, the life expectancy of Henri Lloyd boots is about 3 years if you don't wear them too often. I suspect they didn't determine the cause of the leaks, the boots show little wear on the soles so quite how they decide they're extensively worn is beyond me.
Needless to say, there'll be no more Henri Lloyd products being purchased by us in the future.
" Dear Phillip
The QA department have come back to me. They do agree that the boots were leaking due to extensive wear.. We do pride ourselves on the quality and durability of our products but we now believe that the product has come to the end of its natural life. We have therefore have returned the boots to you. We hope you understand our reasons and this does not deter you from buying Henri Lloyd products in the future.
Kind regards
Debra "
So, there you have it folks, the life expectancy of Henri Lloyd boots is about 3 years if you don't wear them too often. I suspect they didn't determine the cause of the leaks, the boots show little wear on the soles so quite how they decide they're extensively worn is beyond me.
Needless to say, there'll be no more Henri Lloyd products being purchased by us in the future.
sailorman
Well-Known Member
I would still contact "The Big Boss" for his view with a link to this post.
My 15 yr old Dubarrys have just been refurnished for £60 & returend as new
My 15 yr old Dubarrys have just been refurnished for £60 & returend as new
Philiz
Well-Known Member
I've heard of Dubarry refurbs being reasonable. Any idea how I might contact the " The Big Boss " ?
sailorman
Well-Known Member
Re read #4
SimbaDog
Well-Known Member
My HL boots are about 3 years old & very lightly worn, if they start leaking I will be expecting a somewhat better outcome
GrahamD
Well-Known Member
This does sound like very poor customer service from a company which is aiming to be a premium brand.
For the education of the forum, could you post photographs of the boots to illustrate what this "extensive wear" looks like?
Daydream believer
Well-Known Member
surprised they did not bin them because they leak
Or put them on the shelf as factory seconds
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dom
Well-Known Member
My HL boots are about 3 years old & very lightly worn, if they start leaking I will be expecting a somewhat better outcome
Don't hold your breath! I returned an eighteen month old leaking Henri Lloyd Ocean jacket some years ago, which the company refused to repair on the basis of overuse. It had been used no more than a couple of dozen times by my father. Speaking of Henri Lloyd, didn't its boots recently get panned as leaky and cold by one of those unofficial Clipper review blogs?