E-Bay (nb)

[SteveA]

Just been informed that my registration on E-Bay has been suspended for being associated with a previously suspended account. I've never had another account so can't have been associated with one!
No warning and now I can't find a way of getting this suspention lifted - bloody mad!!
Anyone out there got any ideas how to get this sorted, hopefully quickly.
I've E-mailed E-bay but had no reply.

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[ccscott49]

You never get a reply from E bay! I know I`ve tried numerous times!

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[SteveA]

so how do I go about getting this lifted - they were quick to E-mail me yesterday!

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[halcyon]

Was it ebay? not a spam for your details?

Brian

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[Guest]

Post deleted by danfoley

 

[TonyD]

Have you tried asking them for a copy of the details they hold on you, quoting the Section 7 of the Data Protection Act 1998 which states:

7. - (1) Subject to the following provisions of this section and to sections 8 and 9, an individual is entitled-

(a) to be informed by any data controller whether personal data of which that individual is the data subject are being processed by or on behalf of that data controller,
(b) if that is the case, to be given by the data controller a description of-
(i) the personal data of which that individual is the data subject,
(ii) the purposes for which they are being or are to be processed, and
(iii) the recipients or classes of recipients to whom they are or may be disclosed,
(c) to have communicated to him in an intelligible form-
(i) the information constituting any personal data of which that individual is the data subject, and
(ii) any information available to the data controller as to the source of those data, and
(d) where the processing by automatic means of personal data of which that individual is the data subject for the purpose of evaluating matters relating to him such as, for example, his performance at work, his creditworthiness, his reliability or his conduct, has constituted or is likely to constitute the sole basis for any decision significantly affecting him, to be informed by the data controller of the logic involved in that decision-taking.

I believe you have to advise them in writing, but you could try e-mail first, asking for their legal address to which the writted address should be sent.

TonyD


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[mldpt]

PayPal have a phone centre 08707-307-191 I contacted them last week and they were very helpful
Mike

<hr width=100% size=1>www.sailingforfun.co.uk

 

[Sybarite]

http://pages.ebay.co.uk/help/community/help-support-corp.html

Maybe the info on this page might help. It might be interesting to know where the personal details are held : in the EU or in the USA?

You might just write to them and mention "safe harbor" agreements about the transmission of personal details out of the EU.

Briefly, under EU law you are not allowed to transmit personal details to any country unless this country is recognized as affording the same level of confidentiality as is practiced in the country from which the details are sent. My info is not up to date but when I last checked (in the light of litigation) about 2 years ago, only about two countries complied - of which the US was definitely not one. You could however transmit information to an entity in the US provided this entity agreed to respect the same level of confidentiality as applied in the country of origin. This agreement " a safe harbor" agreement had to be approved in advance by the relevant authority in the transmitting country. The transmitting entity was then held fully responsible for the impact of any non-compliance by the receiving entity.

It would be interesting to see how this could be applied to such nebulous beings as web sites. Perhaps the UK host could be considered responsible??

John

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[SteveA]

Many thanks for your replies - I will be taking them on board and acting on them - I will also let you you know what happens.

Steve

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[HeadMistress]

Ebay has been plagued lately by a high number of scammers who've managed to steal legitmate users' identities (apparently their passwords were too easy to figure out). Unfortunately there's no way of knowing it's happened until they get a complaint from either the victim or another eBay member. Unfortunately, it then becomes the legitimate member's responsibility to prove he's who he says he is. Meanwhile, eBay really has no choice but to get tough...if they made it easy, the scammers would take over.

Yes, it's a royal PITA to straighten out...but it's the crooks and scammers who are to blame, not eBay.

<hr width=100% size=1>Peggie Hall
Specializing in marine sanitation since 1987

 

[SteveA]

The trouble is I don't know who has complained, or about what. It's diffecult to defend something your don't know about.

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[chas]

I am awaiting my response from them at the moment. We recieved a spam email form a Tom Theroux offering us the email adresses of ebay members for $360. I emailed Ebay and asked for a reassurence that mine was not among them. I automated reply. I responed. Nothing!

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[petery]

I used a separate e-mail address for e-bay and suddenly started getting masses of pornographic spam on it. I changed it and the flow stopped. Out of interest I switched it on again after just two months and got over 3000 e-mails offering me ... well you can guess.

I think that e-bay have suffered from ID theft in the past. That's where a crook manages to hack into a dormant account with a good feedback rating and offers a 'too good to be true deal' where you have to wire the cash to a bank. I placed a bid for an ICOM radio - but luckily got 6 e-mails from all over the world warning me off. To their credit, e-bay acted quickly and and closed his account.

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[SteveA]

Peter

I think you are correct - eBay UK Investigation has just got in contact to say that they have found the same or similiar contact information as an account that had been suspended previously.
They have asked for evidence of my name and address so that they can 'review this suspension'.
Why can't some people get a life rather than pi**ing about with others!


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[BrendanS]

Steve,

just as a matter of interest. How guessable was your password, with hindsight?
The usual way people can get into your account is through sheer guesswork.

If you have a password like 'password' it makes it a lot easier. If you have a boat, and you try to sell or buy nautical stuff, people can use nautical terms to try to get in. Something totally irrelevant is much better, especially if it involves numbers or symbols ....somthing like 'grey8speakers' or 'plug6feature'' is unguessable as they have nothing to do with you, your lifestyle or family

<hr width=100% size=1>Utinam logica falsa tuam philisophiam totam suffodiant

 

[SteveA]

Brendan,

You could be right - but the chances are that they would probably need to know me to be able to guess the password - that's even more worrying! Next one will have numbers as well as letters

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[chas]

The original email that we got from Mr Theroux claimed to have 408,000 email addresses from ebay members.
I have still not heard from ebay.

 

[robp]

These details were valid a year or so back.

ebay (UK Ltd
Unit 6, Dukes Gate
Acton Lane
Chswick
W4 5DX

T. 020 8 987 0888
F. 020 8 987 0880

I've not phoned them, so don't know yet if the phone is automated too!

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[SteveA]

It looks like it must be devide and rule - the address they have given me is in Dublin!

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