mickywillis
Well-known member
Warning to anyone who is thinking of buying the Erbauer brand of tools, usually sold by Screwfix.
There are NO spare parts available for them if you break whatever you buy!!
You may be lucky to get a replacement battery via Screwfix if the tool you have is less than 2 years old - anything older, forget it.
We have a 18V Combi drill at work, bought about 16 mths ago and one of the side casings is cracked. The drill itself works fine, but the crack is right where the soft part of your hand is (between the thumb and forefinger) and regularly gets caught in the crack!! A bit painful and leads to skin pinch marks if you use the drill a lot.
So I rang the number given in the manual and was advised that there were no parts available. The "helpful" (NOT!) customer service advisor said that nothing is available to carry out repairs, even they cannot get parts?? When quizzed about the manufacturer, I was told that they are made in China by a company called Positec Power Tool Corps, but not to bother contacting the manufacturer as they wouldn't respond due to the lanquage difference!!
I then spoke to Screwfix Customer Services and got pretty much the same answer, but was told to contact a company caled GR8 spares who may have some bits, needless to say they do not carry anything other than a few old type batteries.
So the moral is, you get what you pay for. I have a fully working drill which is pretty much no good now (can't glue the crack as it's too flexible at the point where it is) and the plastic seems very different to other plastics used on the better quality drills.
Pay the extra for better quality tools (Bosch, Makita, Dewalt, etc) and you stand a chance of getting spare parts and service if you need it!
There are NO spare parts available for them if you break whatever you buy!!
You may be lucky to get a replacement battery via Screwfix if the tool you have is less than 2 years old - anything older, forget it.
We have a 18V Combi drill at work, bought about 16 mths ago and one of the side casings is cracked. The drill itself works fine, but the crack is right where the soft part of your hand is (between the thumb and forefinger) and regularly gets caught in the crack!! A bit painful and leads to skin pinch marks if you use the drill a lot.
So I rang the number given in the manual and was advised that there were no parts available. The "helpful" (NOT!) customer service advisor said that nothing is available to carry out repairs, even they cannot get parts?? When quizzed about the manufacturer, I was told that they are made in China by a company called Positec Power Tool Corps, but not to bother contacting the manufacturer as they wouldn't respond due to the lanquage difference!!
I then spoke to Screwfix Customer Services and got pretty much the same answer, but was told to contact a company caled GR8 spares who may have some bits, needless to say they do not carry anything other than a few old type batteries.
So the moral is, you get what you pay for. I have a fully working drill which is pretty much no good now (can't glue the crack as it's too flexible at the point where it is) and the plastic seems very different to other plastics used on the better quality drills.
Pay the extra for better quality tools (Bosch, Makita, Dewalt, etc) and you stand a chance of getting spare parts and service if you need it!
