adey
Well-Known Member
They only sell about 40 items a month and they're in the UK. I'd expect 100% or very close to it. 9 neutral/negatives a year isn't great feedback. If problems are sorted out then the -ve feedback can be cancelled.
Coastal Rides poor service
- Thread starter oGaryo
- Start date
oGaryo
Well-Known Member
that's a good idea, thanks for the suggestion. I've been talking with Tony who has also been very helpful.. I think this is a case of someone else in the organisation not providing the required service. Tony, said the original mistake was due to receiving advice from a colleague that a simple length of rubber hose would do the job. Supposition of course but I suspect the same individual found the second hose in a 'box of bits' and felt it'd suffice. If I am correct, I'd suggest Paul needs to have a word with them to ensure what's sold matches what's despatched.
A hose may not be a big deal to CR and it's clearly a low(ish) value item but boy has it severely messed up my plans for this weekend, that's the real value of this hose
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diligaf
Well-Known Member
Have they still got the death trap SC35 available?
Yeeeee haaaa!!
Yeeeee haaaa!!
vas
Well-Known Member
fwiw, I've also bought around a grand worth of stuff from them.
I'm very pleased but I guess the main reason is that I was buying mainly fitout items in a v.loose manner never bought something with certain specs.
Have to say that on each order at least one item (once 3!) weren't available and they sent me some other similar ones instead. On each occasion they'd just through a couple more in the order foc, so cannot really complain
V.
I'm very pleased but I guess the main reason is that I was buying mainly fitout items in a v.loose manner never bought something with certain specs.
Have to say that on each order at least one item (once 3!) weren't available and they sent me some other similar ones instead. On each occasion they'd just through a couple more in the order foc, so cannot really complain
V.
volvopaul
Well-Known Member
Gary , why do you need the return hose as well? I thought from the last post on the ram and its associated corrosion issue you just neede the high pressure hose from the pump to the ram and the ram complete?
The return hose varies on different boats and different installations as it depends where the builder installs the reservoir in the engine bay which determines the length of hoses required from the ram to the reservoir and from the reservoir back to the pump inlet .
I think you will find that said hose you have shall we say " commented " on ( being the purpose of this post) is the correct part that you would get over the counter from any volvopenta dealer anywhere in the globe.
Any dealer can only supply what is on the screen as OE part so I'd say they did there best in sending what you asked for.
Another angle to this post is how many times has there been negative feedback on the said company on here? Many times from my memory, I've got to be careful what I type and who I type about these days as last time I remarked about a factual event about a vp supplying agent I ended up with a solicitors letter from the company.
I'd be very careful what you type on here, you will be surprised who looks at this forum of late.
Why didn't you just get Tom to supply what you needed?
Anyway after all this I hope you get sorted quick, you have not missed anything this weekend , I looked at bramble met about two hours ago and it was blowing a good 5/6 from the south. Nice!
The return hose varies on different boats and different installations as it depends where the builder installs the reservoir in the engine bay which determines the length of hoses required from the ram to the reservoir and from the reservoir back to the pump inlet .
I think you will find that said hose you have shall we say " commented " on ( being the purpose of this post) is the correct part that you would get over the counter from any volvopenta dealer anywhere in the globe.
Any dealer can only supply what is on the screen as OE part so I'd say they did there best in sending what you asked for.
Another angle to this post is how many times has there been negative feedback on the said company on here? Many times from my memory, I've got to be careful what I type and who I type about these days as last time I remarked about a factual event about a vp supplying agent I ended up with a solicitors letter from the company.
I'd be very careful what you type on here, you will be surprised who looks at this forum of late.
Why didn't you just get Tom to supply what you needed?
Anyway after all this I hope you get sorted quick, you have not missed anything this weekend , I looked at bramble met about two hours ago and it was blowing a good 5/6 from the south. Nice!
oGaryo
Well-Known Member
thanks Paul.. the pipe has been cut as there are no marks on the end where the clip will have been and the end looks 'chewed'. It is most definitely shorter than it was when installed and besides it's a mute point, a new pipe should have been supplied to the volvo part number specs not a used part with goodness knows how many hours life left in it. The return hose needs replacing, the one I've removed is just seen in the photo I've posted, you can see it's badly corroded so I don't want to take the chance of keeping it in the system considering the criticality of steering on a powerboat.
here's the photo showing the original return hose in the top left corner.. it's buggered
p.s. this hose does not go back to the reservoir
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superheat6k
Well-Known Member
I concluded a year ago when I needed a new heat exchanger that their pricing was OTT for untested secondhand goods and I decided I was better off elsewhere.
I have however edited my post as clearly they have corrected their mistake here reported, albeit possibly as a result of forum pressure.
Well done Coastal a Rides for your efforts to resolve the problem reported.
I have however edited my post as clearly they have corrected their mistake here reported, albeit possibly as a result of forum pressure.
Well done Coastal a Rides for your efforts to resolve the problem reported.
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crazy4557
Well-Known Member
Use them for cheap new stuff that they can't over describe or mislead you. My experience with used engines 10 years ago was a farce. They haven't improved judging by this and other episodes and doubt they ever will.
jimmy_the_builder
Well-Known Member
I'm afraid my experiences with CR have also been universally cr4p as well. I wouldn't touch them now, not even with somebody else's bargepole.
Cheers
Jimmy
LionsDen
Well-Known Member
Hi Gary - I assume you paid via a credit card so you will have some ....
Terry
Terry
Lulla-Belle
Well-Known Member
nice one fellas, there's a Pirtek in Milton Keynes
Man if you really wanna get ripped of use PirteK!!!!!!!
Franchised to rob you blind!
Always ask for a price 1st!
Plenty of Independent Hydraulic Hose companies around who use quality matched product.
PilotWolf
Well-Known Member
Shame as aren't you in Ocean Village?
http://www.pirtek.co.uk/service-centre-locator/south-west/southampton.aspx#.Un7AYyfJJtQ
W.
http://www.pirtek.co.uk/service-centre-locator/south-west/southampton.aspx#.Un7AYyfJJtQ
W.
longjohnsilver
Well-Known Member
I posted about the problems my son had with them earlier this year. They swore black was white. Totally **** service.
aquapower
Well-Known Member
The saving on the parts here is £453 less than from a VP dealer for the same new parts, all those who say what a s*** service they get from CR need to look at this saving and think do we want to pay VP prices or take a chance and save a few quid.
I get the impression that people expect main dealer service from backstreet supplier, then complain when it goes wrong.
A positive here is I needed a s/hand part back in the summer and phoned CR who got this for me and was there the next morning, fitted and on the water with no time lost so it can be done.
I get the impression that people expect main dealer service from backstreet supplier, then complain when it goes wrong.
A positive here is I needed a s/hand part back in the summer and phoned CR who got this for me and was there the next morning, fitted and on the water with no time lost so it can be done.
P4Paul
Well-Known Member
I might be wrong but I think Gary's issue is that he paid for new parts, not secondhand.
I agree about the saving being important to take into account but that only works when you compare like for like (or new to new). You can't compare new to secondhand as with secondhand there is no recourse if it fails the very next day. It is different again if the parts have been remanufactured/service exchanged but again it depends on the warranty when comparing value.
As for Pirtek, Hose Doctor, Hydraulic Supermarket and the others, I agree that they would sort Gary out with a hose in 20 minutes but I also understand Gary ordering the two hoses so he had everything needed to complete the work without messing around. Unfortunately, it would appear his desire to rock up, fit and forget hasn't played out so I understand his frustration.
crazy4557
Well-Known Member
Doesn't matter how much cheaper they are, if the parts are carp you are wasting precious time and getting a load of hassle. From my experience and of quite a few people on here and potentially many more that we won't hear about this outfit is not capable of consistently supplying serviceable used parts. If you buy from them expect the worse but if you get lucky you might just get a good used part when you want it.
As I said they are ok to buy discounted new parts from but if you want used then they seem consistently rubbish.
oGaryo
Well-Known Member
that's correct Paul, this is the email i sent when confirming the order.. remember they did a great job with the ram and pressure hose so hopefully, this is just a 'blip' when it comes to my experience. I've sent an email to Paul and Tony so hopefully I'll get a positive experience and will post back here to confirm if I do. Here's the email:
Feeling pretty low this morning, Lisa's just posted on Facebook of an intended trip over to the Folly Inn and I cannot do likewise due to this issue. What a day for boating (that I am missing
)Taken from the cockpit of our boat 10 mins ago
aquapower
Well-Known Member
That's my point, when you want new genuine VP parts you place order with VP dealer (not a middle man) and you get what you ordered, a lot of VP dealers are discounting parts as well so shop around, and looking at the prices here in question these parts must be old stock as a dealer wouldn't even be able to buy from VP at those prices.
lisilou
Well-Known Member
Hate to say it Gazza but it's gonna be perfect out there today. Dustin must be a safe distance away
russ
Well-Known Member
Sorry to here about your problem with the parts Gary and I hope it gets sorted soon.
Looking at your photo the weather looks like its worth a drive down to the marina.
Looking at your photo the weather looks like its worth a drive down to the marina.