Besenzoni passarelle is not moving, the relay is clicking

[greeny]

Can you confirm that when you short out the 2 large terminals on the solenoid and press one of the direction buttons, the passarrelle moves correctly?

 

[robert_a]

Can you confirm that when you short out the 2 large terminals on the solenoid and press one of the direction buttons, the passarrelle moves correctly?

Yes. I confirm this. But I tried it very short. Maybe I should try it during longer time.

 

[robert_a]

Can you confirm that when you short out the 2 large terminals on the solenoid and press one of the direction buttons, the passarrelle moves correctly?

I have now tried again. And yes the passarelle moves in all 4 directions when I short out the engine.
Any advice?

 

[prinex]

On the besenzoni we had on the Primatist some sensor broke. They are located somewhere on the passerelle and tell the system when it is completely out or (in my case) if the angle the passerelle had was too high to get the passerelle back in. To fix the sensor there was an access panel in the box with the passerelle - or turn the key of the controller to "maintenance mode" and the passerelle would work ignoring the sensors.

 

[greeny]

I have now tried again. And yes the passarelle moves in all 4 directions when I short out the engine.
Any advice?

OK so you have a new solenoid fitted and it still doesn't work. But it works when you short out the large connections on the solenoid. This means that the smaller wire to the solenoid is not energising the solenoid when it should. Remove it from the solenoid and test it with a meter to see if it's going live when you operate the passarrelle. If not, then you have a control issue. You will need to check continuity of that wire back to the control unit and make sure there are no breaks or bad connections. After that I'm afraid you're into the wiring diagram of the control unit and its internal working. Not something we can diagnose on here especially without the wiring diagrams. I think it will be time to enlist some local knowledge/technician to help you with this one. Maybe if you have the wiring and circuitry diagrams and you feel confident you can try yourself.

 

[robert_a]

OK so you have a new solenoid fitted and it still doesn't work. But it works when you short out the large connections on the solenoid. This means that the smaller wire to the solenoid is not energising the solenoid when it should. Remove it from the solenoid and test it with a meter to see if it's going live when you operate the passarrelle. If not, then you have a control issue. You will need to check continuity of that wire back to the control unit and make sure there are no breaks or bad connections. After that I'm afraid you're into the wiring diagram of the control unit and its internal working. Not something we can diagnose on here especially without the wiring diagrams. I think it will be time to enlist some local knowledge/technician to help you with this one. Maybe if you have the wiring and circuitry diagrams and you feel confident you can try yourself.

Thanks. Can please explain how to test it according to your writing:
“Remove it from the solenoid and test it with a meter to see if it's going live when you operate the passarrelle.”
be Robert

 

[greeny]

Thanks. Can please explain how to test it according to your writing:
“Remove it from the solenoid and test it with a meter to see if it's going live when you operate the passarrelle.”
be Robert

Set multimeter to volts DC. Remove the connection from the solenoid. Put positive meter lead to the wire you've removed and the negative lead to earth or the other connection (small wire not large power connections) and it should read 0 volts or thereabouts. Operate the controls and you should read 12volts (assuming system is 12 volts) on the meter. If not then you probably have a control system problem.

 

[robert_a]

Set multimeter to volts DC. Remove the connection from the solenoid. Put positive meter lead to the wire you've removed and the negative lead to earth or the other connection (small wire not large power connections) and it should read 0 volts or thereabouts. Operate the controls and you should read 12volts (assuming system is 12 volts) on the meter. If not then you probably have a control system problem.

Here is the picture of wiring. Is the upper brown cable plus and the lower black cable minus?
So I can remove both and put positive meter lead to the brown cable and negative meter lead to the black cable and then press any of the four button on the panel? Correct ?

 

[robert_a]

Here is the picture of wiring. Is the upper brown cable plus and the lower black cable minus?
So I can remove both and put positive meter lead to the brown cable and negative meter lead to the black cable and then press any of the four button on the panel? Correct ?
View attachment 183271

Here is one more picture.

 

[PaulRainbow]

Here is the picture of wiring. Is the upper brown cable plus and the lower black cable minus?

Most likely correct, but it won't hurt if not, you will just get a minus reading if you connect the wrong way.

So I can remove both and put positive meter lead to the brown cable and negative meter lead to the black cable and then press any of the four button on the panel? Correct ?

First check i would make is to remove the brown wire and short the terminal to the large terminal on the right, not the one that goes to the motor. That should make the solenoid engage and the motor run. If it does not, you need to check that the black wire is negative, using your mulitmeter between the black wire and the right terminal on the solenoid.

If the first test does work, you know the black wire is negative, you can then concentrate on the brown wire. You need to find where this wire goes to the junction box and check for continuity to the solenoid.

 

[greeny]

Paul's already answered pretty much what I would have said. I won't try and repeat it and maybe confuse things. Just do what Paul said.