BruceK
Well-Known Member
Well I got through today. Here is the response in short:
The reconditioned compressor I said was my original. - They used my clutch off the knackered one, but the compressor itself is apparently refurbed hence I was able to identify it (the wiring plug terminals were still full of paint and the pulley too - PO overspill when he was painting the engine. The compressors were disconnected back then and since hence me doing this job)
My other compressor apparently had a service / test (I sent this one in to be checked as it had lain dormant for a good few years also disconnected) I said on the board it hadn't been opened for an inspection, he confirmed it hadn't been opened, that they don't do that but sit it in a vice and spin it up using a drill to check for hi - lo spots and tightness. The clutch I said hadn't been checked. He confirmed they dont check the clutch. It's plug connector too is still painted closed. So an obvious point.
My oil cooler that was sent in to have an oil pressure check, to find that they had recored it as stated. Too much effort so they sent me a pressure tested 2nd hand unit, not recored. I've asked for my original cap back so I can at least winterise and drain raw water from the system going forward.
They apologised for parts not sent, fair play, I should expect them by Friday delivery. We shall see.
I expressed I was not confident that the work had been done as fully as was anticipated, they have offered an extended six months warranty.
Short of going into dispute where no one wins, I will probably settle. It was not the service or antipated works I was expecting, part of that may be my own ignorance on what could / should be done. It would be nice to be able to always afford new parts and not go budget, but then again this has to be balanced against what is a 20 year old boat anyway. So lesson learned, and at least I have made some trusted contacts who may be able to offer services and parts next time round.
The reconditioned compressor I said was my original. - They used my clutch off the knackered one, but the compressor itself is apparently refurbed hence I was able to identify it (the wiring plug terminals were still full of paint and the pulley too - PO overspill when he was painting the engine. The compressors were disconnected back then and since hence me doing this job)
My other compressor apparently had a service / test (I sent this one in to be checked as it had lain dormant for a good few years also disconnected) I said on the board it hadn't been opened for an inspection, he confirmed it hadn't been opened, that they don't do that but sit it in a vice and spin it up using a drill to check for hi - lo spots and tightness. The clutch I said hadn't been checked. He confirmed they dont check the clutch. It's plug connector too is still painted closed. So an obvious point.
My oil cooler that was sent in to have an oil pressure check, to find that they had recored it as stated. Too much effort so they sent me a pressure tested 2nd hand unit, not recored. I've asked for my original cap back so I can at least winterise and drain raw water from the system going forward.
They apologised for parts not sent, fair play, I should expect them by Friday delivery. We shall see.
I expressed I was not confident that the work had been done as fully as was anticipated, they have offered an extended six months warranty.
Short of going into dispute where no one wins, I will probably settle. It was not the service or antipated works I was expecting, part of that may be my own ignorance on what could / should be done. It would be nice to be able to always afford new parts and not go budget, but then again this has to be balanced against what is a 20 year old boat anyway. So lesson learned, and at least I have made some trusted contacts who may be able to offer services and parts next time round.
